To view a shipment's status:
-
Tap the sidebar menu
to open the Shipment tab.
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Review the shipment across from the carrier icon.
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Tap the shipment to open the shipment details and view the status display at the top of the screen.
The statuses you see in the mobile app are the same statuses seen in the web app.
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Icon |
Meaning |
|---|---|
|
|
Status Unknown All tracking will show an unknown status until ShipStation receives the first tracking event update, usually on the first scan of the label or upon receipt of electronically submitted end of day forms. |
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In Transit A shipment is considered in transit as soon as the carrier receives the label data, which can happen on its first scan at the carrier's facility, or when the carrier receives the shipment data electronically. |
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Delivered The status will update to delivered once ShipStation receives the delivery confirmation from the carrier. |