How to add a Groupon account to ShipStation, what features are available, and other need-to-know details.
Groupon integrates directly with ShipStation to automatically import your orders so you can start shipping quickly. ShipStation will automatically notify your Groupon account with each order's shipment details as soon as you create each label.
Groupon Ending 1st Party Accounts
Groupon is ending their 1st Party Account option and these accounts will no longer function with ShipStation. ShipStation will only integrate with Groupon Marketplace accounts.
If you were previously using a Groupon 1st Party account, please ensure your Ship From Locations and packing slips in ShipStation no longer include the Groupon 1st Party account return address. All Groupon marketplace returns should be directed to your official return address.
Connection Requirements:
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An active marketplace account with Groupon.
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Username and password.
Order Import Requirements:
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Include a Ship To address.
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Orders have not already been Exported from Groupon.
To connect your Groupon account to ShipStation:
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Log in to your Groupon marketplace account.
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Go to Account Settings, then Account Information. Copy your Supplier ID from the URL (the last numbers in the URL.)
Your Groupon account manager can also provide you with the Supplier ID.
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Enter a New Token Label, and click Create Token.
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Select the Groupon tile.
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Enter your Groupon Supplier ID and Token.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
The ShipStation integration with Groupon supports the following standard features:
The ShipStation integration with Groupon allows for the following additional features:
|
Feature |
Description |
|---|---|
|
Custom Fields |
|
|
Groupon Packing Slips |
When you connect your Groupon store to ShipStation, ShipStation will create two custom packing slip templates (one 4" x 6", one 8.5" x 11") to be used for your Groupon shipments. |
Beyond the features above, the following settings can be enabled for your Groupon integration by the ShipStation User Success team.
|
Feature |
Description |
|---|---|
|
Custom Fields |
Map up to two additional Custom Fields for a Groupon store. Available custom fields are:
|
|
Import Bom SKU |
Enable this setting to import the Bom SKU (the Seller SKU for the product) as the product SKU. By default, ShipStation will import the UPC as product SKU. |
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Groupon marketplace orders are only exposed to ShipStation a single time. If you update the order in Groupon after it's already imported into ShipStation, the updates will not be sent to ShipStation.
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ShipStation will only import Groupon orders that have not already been Exported. If another third-party service is exporting Groupon orders, that will prevent ShipStation from receiving them.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
|
Issue |
How to troubleshoot or resolve |
|---|---|
|
Groupon order is not importing into ShipStation. |
The most common reason why an order does not import into ShipStation is that it's already listed as Exported in Groupon. This can happen if you have another third-party service connected to Groupon that is exporting the order, or it can happen if you run a manual export from within Groupon. If you're not sure how your Groupon orders are being exported prior to ShipStation attempting to fetch them, we recommend you contact Groupon directly to investigate who's getting your data first. |