Seller Fulfilled Prime Amazon orders can be fulfilled through ShipStation using our premium integration with the Amazon Buy API. This premium integration costs an additional $0.20 for each Amazon Merchant Fulfilled Prime label created within ShipStation.
Note
To enable this feature, you will need to reach out the ShipStation User Success team. Once enabled, you will have the ability ship Seller Fulfilled Prime orders using your available Amazon Buy Shipping services. This shipping service is not available for non-Prime orders.
Connection Requirements:
A store connection for the Amazon.com account approved for SFP. See our page on Amazon for details on how to connect your Amazon.com account.
To enable Amazon Buy Shipping in ShipStation, follow the steps below:
Connect your Amazon.com seller account to ShipStation.3. Connect Store
Reach out to the ShipStation User Success team or your Account Manager and request Amazon Buy Shipping to be enabled in your account.
ShipStation will use the API credentials for your Amazon.com store in order to utilize Amazon Buy Shipping, so there's no additional setup you'll need to do within ShipStation. However, you will need to log into Amazon and agree to terms and conditions for any shipping carrier you intend to use.
If you want to use your own carrier account rates for Amazon Buy Shipping, you'll need to connect your carrier accounts within Amazon's Shipping portal. See this article from Amazon for more details.
Note
If you'll be using your ChannelAdvisor account to import Amazon orders into ShipStation, you can deactivate the direct Amazon store connection in ShipStation. ShipStation will still be able to communicate with Amazon Buy Shipping.
ShipStation's integration to Amazon Buy Shipping supports for the following standard features:
Common ShipStation Features
Feature |
Supported? |
|---|---|
Domestic Shipping |
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International Shipping |
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Electronic Customs Submission |
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Return Labels |
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Estimated Rates |
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Carrier Insurance |
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Tracking |
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Automatic Tracking |
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End of Day (Electronic) |
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End of Day (PDF) |
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Label Branding |
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Label Messages |
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Multi-package Shipping |
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Multiple Accounts |
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Below is a list of Amazon Buy Shipping services that can be used within ShipStation.
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Here are some things you should keep in mind about ShipStation's integration with Amazon Buy Shipping:
Adding Amazon Buy Shipping to your ShipStation account does not cost anything; however, ShipStation will charge a $0.20 fee for each Amazon Shipping label created within ShipStation. This is billed on a monthly invoice.
Only Amazon Seller Fulfilled Prime (SFP) orders can be shipped using Amazon Buy Shipping in ShipStation. These orders must import into ShipStation through an Amazon or ChannelAdvisor store connection.
Amazon Buy Shipping will only function for a single Amazon store connection. If more than one Amazon store connection exists in ShipStation, only the most recently created Amazon store connection will function with Amazon Buy Shipping.
If Amazon determines the selected service will not guarantee the shipment's arrival in the required time frame, Amazon will return an alert and prevent you from creating the label for that order. In these cases, you will need to select a faster service.
End of Day forms (aka: shipping manifests) are not currently supported in ShipStation for shipments created with Amazon Buy Shipping services. These shipments will display in Shipments > End of Day, but cannot be closed or printed through ShipStation. End of Day forms can be printed from Amazon's shipping portal.
ShipStation is not able to created multi-package shipments via Amazon Buy Shipping. Any multi-package shipments will need to ship directly through Amazon Seller Central.
Changing the order's Ship-To address in ShipStation will have no effect on the shipping label created by Amazon. When creating a label with Amazon Buy Shipping, Amazon will use the Ship-To address they have on file for the order.
Here are some common issues, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Why am I getting the error "Selected service is not compatible with other settings (package type, weight, size)" when getting rates or creating labels with Amazon Buy Shipping? |
This error message can occur for a few different reasons, but the most common are as follows:
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Why am I getting the error "Resource Not Found" when getting rates or creating labels with Amazon Buy Shipping? |
This error message will occur if ShipStation is able to communicate with Amazon, but Amazon isn't able to find order within your account. This typically occurs if a new Amazon.com store connection is created in ShipStation after you've set up Amazon Buy Shipping. Since Amazon Buy Shipping will always use the most recently connected Amazon store, creating a new Amazon.com store will cause us to be unable to use Amazon Buy Shipping with the original Amazon.com connection. To resolve this issue, create a new Amazon.com store integration for the Amazon.com account which you'll be shipping Seller Fulfilled Prime orders for. Then, make the store inactive. |