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Amazon Buy Shipping API

Use the Amazon Buy API to fulfill Amazon Prime orders through ShipStation. This premium integration costs an additional $0.20 for each Amazon Merchant Fulfilled Prime label created within ShipStation.

Note

Contact ShipStation's Support team to enable Amazon Buy. Once enabled, use it to ship Seller Fulfilled Prime orders. Amazon Buy Shipping service is available for Amazon Prime orders only.

Requirements

Connection Requirements:

  • A store connection for the Amazon.com account approved for SFP (Seller Fulfilled Prime). See our Amazon page to learn how to connect your Amazon.com account.

Enable Amazon Buy Shipping in ShipStation

To enable Amazon Buy Shipping in ShipStation, follow the steps below:

  1. Connect your Amazon.com seller account to ShipStation.

  2. Contact the ShipStation Support team or your Account Manager and request Amazon Buy Shipping to be enabled in your account.

ShipStation will use your Amazon.com store API credentials to deploy Amazon Buy Shipping. That means no additional setup for you to do within ShipStation. However, you must log in to Amazon and agree to terms and conditions for any shipping carrier you intend to use.

If you want to use your own carrier account rates for Amazon Buy Shipping, you'll need to connect your carrier accounts within Amazon's Shipping portal. See this article from Amazon for more details.

Note

If you'll be using your ChannelAdvisor account to import Amazon orders into ShipStation, you can deactivate the direct Amazon store connection in ShipStation. ShipStation will still be able to communicate with Amazon Buy Shipping.

Available Features

ShipStation's integration with Amazon Buy Shipping supports the following standard features:

Common ShipStation Features

Feature

Supported?

Domestic Shipping
Green checkmark

International Shipping
Red X mark

Electronic Customs Submission
Grey dash icon

Return Labels
Red X mark

Estimated Rates
Green checkmark

Carrier Insurance
Green checkmark

Tracking
Green checkmark

Automatic Tracking
Red X mark

End of Day (Electronic)
Red X mark

End of Day (PDF)
Red X mark

Label Branding
Red X mark

Label Messages
Red X mark

Multi-package Shipping
Red X mark

Multiple Accounts
Red X mark

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipping tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information which will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Amazon Buy Shipping Services

Below is a list of Amazon Buy Shipping services that work within ShipStation.

Domestic Services

DYNAMEX Rush

DYNAMEX Same Day

FedEx Home Delivery®

FedEx 2Day®

FedEx 2Day® A.M.

FedEx Express Saver One Rate®

FedEx Express Saver®

FedEx Ground®

FedEx Priority Overnight One Rate®

FedEx Priority Overnight®

FedEx Second Day AM One Rate®

FedEx Second Day One Rate®

FedEx Standard Overnight One Rate®

FedEx Standard Overnight®

OnTrac Ground

UPS 2nd Day Air

UPS 3 Day Select

UPS Ground

UPS Next Day Air

UPS Next Day Air Saver

USPS First Class Mail

USPS Media Mail

USPS Parcel Select

USPS Priority Mail

USPS Priority Mail Cubic

USPS Priority Mail Express

USPS Priority Mail Express Flat Rate Envelope

USPS Priority Mail Express Legal Flat Rate Envelope

USPS Priority Mail Express Padded Flat Rate Envelope

USPS Priority Mail Flat Rate Envelope

USPS Priority Mail Large Flat Rate Box

USPS Priority Mail Legal Flat Rate Envelope

USPS Priority Mail Medium Flat Rate Box

USPS Priority Mail Padded Flat Rate Envelope

USPS Priority Mail Regional Rate Box A

USPS Priority Mail Regional Rate Box B

USPS Priority Mail Small Flat Rate Box

Package Options

Package

Custom Packages

FedEx® Envelope

FedEx® Pak

Flat Rate Envelope

Flat Rate Legal Envelope

Flat Rate Padded Envelope

Large Envelope or Flat

Large Flat Rate Box

Letter

Medium Flat Rate Box

Small Flat Rate Box

Confirmation Options

Delivery

Signature

Adult Signature

Integration Notes

Remember these points about ShipStation's integration with Amazon Buy Shipping:

  • Adding Amazon Buy Shipping to your ShipStation account is free. However, ShipStation will charge a $0.20 fee for each Amazon Shipping label created within ShipStation. This is billed on a monthly invoice.

  • Only Amazon Seller Fulfilled Prime (SFP) orders can be shipped using Amazon Buy Shipping in ShipStation. These orders must import into ShipStation through an Amazon or ChannelAdvisor store connection.

  • If Amazon determines the selected service will not guarantee the shipment's arrival in the required time frame, Amazon will return an alert and prevent you from creating the label for that order. In these cases, you will need to select a faster service.

  • End of Day forms (aka: shipping manifests) are not currently supported in ShipStation for shipments created with Amazon Buy Shipping services. These shipments will display in Shipments > End of Day, but cannot be closed or printed through ShipStation. Print End of Day forms via Amazon's shipping portal.

  • ShipStation is not able to create multi-package shipments via Amazon Buy Shipping. Any multi-package shipments will need to ship directly through Amazon Seller Central.

  • If you change the order's Ship-To address in ShipStation, it will not affect the shipping label created by Amazon. When you create a label with Amazon Buy Shipping, Amazon will use the Ship-To address they have on file for the order.

  • If using ChannelAdvisor to import your Amazon Seller Fulfilled Prime orders, the Amazon Buy Shipping integration will only function for orders from a single Amazon account. ShipStation will use the most recently created Amazon store when determining which credentials to submit to Amazon in reference to ChannelAdvisor orders. See ChannelAdvisor and Amazon SFP for more details.

Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Why am I getting the error "Selected service is not compatible with other settings (package type, weight, size)" when getting rates or creating labels with Amazon Buy Shipping?

This error message can occur for a few different reasons, but the most common are as follows:

  • The shipping service which is selected does not support the package type, weight, or dimensions input for the shipment.

  • The shipping service which is selected would not get to package to the customer in time for the Prime guaranteed delivery date.

Why am I getting the error "Resource Not Found" when getting rates or creating labels with Amazon Buy Shipping?

This error message will occur if ShipStation is able to communicate with Amazon, but Amazon isn't able to find the order you are trying to ship in the Amazon account ShipStation is trying to access.

This error message is most commonly seen when using a ChannelAdvisor store connection which is importing orders from multiple Amazon accounts. ShipStation relies on an existing Amazon store connection which contains the Amazon credentials needed to communicate with Amazon Buy Shipping. ShipStation cannot determine which specific Amazon store a ChannelAdvisor order originated on, so it will always attempt to use the credentials from the most recently connected Amazon store when communicating with the Buy Shipping API. If the order in question does not belong to that Amazon store, this error message will occur.

To resolve this issue, you will need to create a new Amazon.com store connection in ShipStation which is linked to the Amazon account that you will be shipping Seller Fulfilled Prime orders for. Then, make the store inactive so you can process the orders which import through ChannelAdvisor.

If shipping Seller Fulfilled Prime orders for multiple Amazon stores, we recommend you use ShipStation's direct Amazon integration to import those orders instead of ChannelAdvisor.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipping tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information which will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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