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  3. Carrier Integrations

Asendia USA

Details about ShipStation's integration with Asendia. Includes requirements, connection process, features, notes, and troubleshooting tips.

Asendia USA (an alliance between La Poste and Swiss Post) is the largest international mail consolidation service for USPS. Asendia offers major discounts on USPS international services, supports labels with special characters, and automatically closes End of Day forms. ShipStation's integration with Asendia USA allows you to create international shipping labels destined for anywhere in their extensive delivery network.

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

Asendia USA Requirements

Connection Requirements:

  • An active account with Asendia.

    Visit Asendia to start an account!

  • An Asendia FTP Username

  • An Asendia FTP Password

Connect an Asendia account to ShipStation

To connect your Asendia account to ShipStation, follow the steps below:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Shipping then choose Carriers from the left-hand sidebar.

    V3_SET_SB_SHP_Carriers_MRK.png

  3. Click the Add a Carrier Account button.

    Carriers Settings Page. Arrow points to Add a Carrier Account button.

  4. Select the Asendia tile and click Connect.

    Asendia Logo

  5. Enter your Asendia Account Number, FTP Username and FTP Password, and choose an Account Nickname to identify the carrier account in ShipStation.

  6. Click Connect.

Available Features for Asendia USA Integration

ShipStation's integration with Asendia supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Red X mark. Unsupported feature. No.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Red X mark. Unsupported feature. No.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

*Required, Submitted Automatically

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Asendia International Services

  • Asendia Other

  • Asendia ePacket

  • Asendia International Express

  • Asendia IPA

  • Asendia ISAL

  • Asendia PMEI

  • Asendia PMI

  • Asendia Priority Tracked

Asendia Package Types

  • Package

  • Custom Packages

Asendia Confirmation Options

  • Standard

Asendia USA Additional Features

ShipStation's integration with Asendia allows the following additional features:

Feature

Description

Automatic Manifesting

ShipStation will automatically manifest all open shipments for the previous day at 2 AM PST.

Note

This setting can be disabled if you contact ShipStation support. If disabled, you will be responsible for manifesting your Asendia shipments.

Support Foreign Characters

Asendia shipments will support foreign characters in the text. Asendia will relabel shipments at their facility if the characters do not meet the standards of their delivery partners.

Other Available Options

For a comprehensive list of other shipping options and which carriers support them, please review our Available Shipping Options by Carrier article.

Important

The Available Shipping Options by Carrier article lists all the shipping options available when using ShipStation. However, your carrier may offer shipping options that ShipStation does not include. If an option is not included in this list, that means the option is not supported in ShipStation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about Asendia USA Integration

Remember these points about ShipStation's integration with Asendia:

  • ShipStation is unable to estimate rates for Asendia shipments.

  • No downloadable PDF file is available for manifested shipments.

Asendia USA Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: "Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25" when creating Asendia labels

This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either:

  1. Create a manual order and ship the manual order using Asendia, then use the Mark as Complete action to update the marketplace order with the tracking information.

  2. Use the Rate Browser to create an Asendia shipping label, then use the Mark as Complete action to update the marketplace order with the tracking information.

Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments.

The label is not going through to Asendia.

Make sure the end of day form has been submitted for the day of the missing label(s).

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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