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Asendia USA

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ShipStation Content Team

Updated

Details about ShipStation's integration with Asendia. Includes requirements, connection process, features, notes, and troubleshooting tips.

Asendia USA (an alliance between La Poste and Swiss Post) is the largest international mail consolidation service for USPS. Asendia offers major discounts on USPS international services, supports labels with special characters, and automatically closes End of Day forms. ShipStation's integration with Asendia USA allows you to create international shipping labels destined for anywhere in their extensive delivery network.

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

Asendia USA Requirements

Connection Requirements:

  • An active account with Asendia

  • Username and Password

  • API Key

  • Account Number

  • Sub Account Number (if needed)

  • Processing Location

Connect an Asendia account to ShipStation

To connect your Asendia account to ShipStation, follow the steps below:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping, then choose Carriers from the left-hand sidebar.

    Settings sidebar with Shipping section open and Carriers section highlighted.

  3. Go to the Your Carrier Accounts tab, then click Add Carrier.

    Carriers Settings, Your Carrier Accounts tab. Arrow points to Add Carrier link.

    Your Carriers Add-On

    Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.

  4. Select the Asendia tile and click Connect.

    Asendia logo. Button that reads, Connect

  5. Enter your Asendia Username and Password, API Key , Asendia Account Number and Sub Account Number , and select the Processing Location in ShipStation.

  6. Click Connect.

Available Features for Asendia USA Integration

ShipStation's integration with Asendia supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Asendia Domestic Services

  • Asendia Domestic Bound Printer Matter Expedited

  • Asendia Domestic Flats Expedited

  • Asendia Domestic Flats Ground

  • Asendia Domestic Parcel Ground Over 1lb

  • Asendia Domestic Parcel Ground Under 1lb

  • Asendia Domestic Parcel MAX Over 1lb

  • Asendia Domestic Parcel MAX Under 1lb

  • Asendia Domestic Parcel Over 1lb Expedited

  • Asendia Domestic Parcel Under 1lb Expedited

  • Asendia Domestic Promo Parcel Expedited

  • Asendia Domestic Promo Parcel Ground

  • e-PAQ Returns Domestic

Asendia International Services

  • Asendia Priority Tracked

  • Asendia International Express

  • Asendia IPA

  • Asendia ISAL ISL

  • Asendia PMI PA2

  • Asendia PMEI EXP

  • Asendia ePacket

  • Asendia Other A01

  • Business Mail Canada Lettermail Machineable

  • Business Mail Canada Lettermail

  • Business Mail Economy LP Wholesale

  • Business Mail Economy SP Wholesale

  • Business Mail Economy

  • Business Mail IPA

  • Business Mail ISAL

  • Business Mail Priority LP Wholesale

  • Business Mail Priority SP Wholesale

  • Business Mail Priority

  • e-PAQ Elite Custom

  • e-PAQ Elite DDP Oversized

  • e-PAQ Elite DDP

  • e-PAQ Elite Direct Access Canada DDP

  • e-PAQ Elite DPD

  • e-PAQ Elite Oversized

  • e-PAQ Elite

  • e-PAQ Elite Direct Access Canada DDP Returns

  • e-PAQ Elite Direct Access Canada DDP Undeliverable

  • e-PAQ Elite DDP eSW Fluency

  • e-PAQ Elite DDP eSW Fluency DG

  • e-PAQ Plus Custom

  • e-PAQ Plus DAP

  • e-PAQ Plus DDP

  • e-PAQ Plus Economy

  • e-PAQ Plus ePacket Canada Customs PrePaid

  • e-PAQ Plus ePacket Canada DDP

  • e-PAQ Plus ePacket

  • e-PAQ Plus Wholesale

  • e-PAQ Plus

  • e-PAQ Returns International

  • e-PAQ Returns Internal

  • e-PAQ Select Custom

  • e-PAQ Select DDP Direct Access

  • e-PAQ Select DDP

  • e-PAQ Select Direct Access Canada DDP

  • e-PAQ Select Direct Access

  • e-PAQ Select Economy

  • e-PAQ Select Oversized DDP

  • e-PAQ Select Oversized

  • e-Paq Select PMEI Non Presort

  • e-PAQ Select PMEI PC Postage

  • e-PAQ Select PMEI

  • e-PAQ Select PMI Canada Customs Prepaid

  • e-PAQ Select PMI Canada DDP

  • e-PAQ Select PMI Non Presort

  • e-PAQ Select PMI PC Postage

  • e-PAQ Select PMI

  • e-PAQ Select

  • e-PAQ Select DG

  • e-PAQ Select Direct Access Canada DDP Undeliverable

  • e-PAQ Select Direct Access Returns

  • e-PAQ Select Direct Access Undeliverable

  • e-PAQ Select Canada Fulfillment

  • e-PAQ Select DDP DG

  • e-PAQ Select DDP Direct Access Returns

  • e-PAQ Select DDP Direct Access Undeliverable

  • e-PAQ Select Direct Access Canada DDP Returns

  • e-PAQ Select Direct Access Intra Canada DDP

  • e-PAQ Select Mailbox Plus DDP

  • e-PAQ Select Pre Processed Canada DDP

  • e-PAQ Select Reverse Direct To Export

  • e-PAQ Select Customs Prepaid By Shopper

  • e-PAQ Select PMEI Customs Prepaid

  • e-PAQ Standard Custom

  • e-PAQ Standard IPA

  • e-PAQ Standard ISAL

  • e-PAQ Standard

  • e-PAQ Standard Books

  • Marketing Mail Canada Personalized LCP

  • Marketing Mail Canada Personalized Machineable

  • Marketing Mail Canada Personalized NDG

  • Marketing Mail Economy

  • Marketing Mail IPA

  • Marketing Mail ISAL

  • Marketing Mail Priority

  • Publications Canada LCP

  • Publications Canada NDG

  • Publications Economy

  • Publications IPA

  • Publications ISAL

  • Publications Priority

Asendia Package Types

  • Package

  • Custom Packages

Asendia Confirmation Options

  • Delivery

Other Available Options

For a comprehensive list of other shipping options and which carriers support them, please review our Available Shipping Options by Carrier article.

The Available Shipping Options by Carrier article lists all the shipping options available when using ShipStation. However, your carrier may offer shipping options that ShipStation does not include. If an option is not included in this list, that means the option is not supported in ShipStation.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Asendia USA Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25

What it means: This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either:

What to do:

  • Create a manual order and ship the manual order using Asendia, then use the Mark as Shipped action to update the marketplace order with the tracking information.

  • Use the Rate Calculator to create an Asendia shipping label, then use the Mark as Shipped action to update the marketplace order with the tracking information.

Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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