Details about ShipStation's integration with Asendia. Includes requirements, connection process, features, notes, and troubleshooting tips.
Asendia USA (an alliance between La Poste and Swiss Post) is the largest international mail consolidation service for USPS. Asendia offers major discounts on USPS international services, supports labels with special characters, and automatically closes End of Day forms. ShipStation's integration with Asendia USA allows you to create international shipping labels destined for anywhere in their extensive delivery network.
Available on Platinum Plan or Higher
To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.
Connection Requirements:
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An active account with Asendia
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Username and Password
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API Key
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Account Number
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Sub Account Number (if needed)
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Processing Location
To connect your Asendia account to ShipStation, follow the steps below:
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Your Carriers Add-On
Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.
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Select the Asendia tile and click Connect.
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Enter your Asendia Username and Password, API Key , Asendia Account Number and Sub Account Number , and select the Processing Location in ShipStation.
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Click Connect.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to Troubleshoot or Resolve |
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Error: Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25 |
What it means: This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either: What to do:
Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments. |