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OnTrac

Details about ShipStation's integration with OnTrac. Includes requirements, connection process, features, notes, and troubleshooting tips.

This article contains:

OnTrac is a regional shipping carrier who offers delivery options to the western US, every ZIP Code in California, and the metro areas of AZ, NV, OR, WA, UT, CO, and ID. ShipStation's integration with OnTrac lets you create domestic shipping labels to any destination in OnTrac's service area.

Requirements

Connection Requirements:

  • An active account with OnTrac.

    Visit OnTrac here to open a free account!

  • Your OnTrac Account Number.

  • Your OnTrac Password (contact OnTrac to request this password).

  • A nickname to identify your OnTrac account in ShipStation.

Connect an OnTrac account to ShipStation

To connect your OnTrac account to ShipStation, follow the steps below:

  1. Contact OnTrac to request a password for use with ShipStation.

  2. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  3. Select Shipping then choose Carriers & Fulfillment from the left-hand sidebar.

    Settings Sidebar: Shipping dropdown. Red box highlights Carriers & Fulfillment option.

  4. Click the Add a Provider Account button.

    Carriers & Fulfillment page. Arrow points to Add a Provider Account button.

  5. Select the OnTrac tile and click Connect.

    OnTrac Logo

  6. Enter your OnTrac Account Number, the Password supplied via email, and choose an Account Nickname to identify the carrier account in ShipStation.

  7. Click Connect.

Available Features

ShipStation's integration with OnTrac supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping
Green checkmark. Supported feature. Yes.

International Shipping
Red X mark. Unsupported feature. No.

Electronic Customs Submission
Grey dash icon. Not applicable.

Return Labels
Red X mark. Unsupported feature. No.

Estimated Rates
Green checkmark. Supported feature. Yes.

Carrier Insurance
Green checkmark. Supported feature. Yes.

Tracking
Green checkmark. Supported feature. Yes.

Automatic Tracking
Green checkmark. Supported feature. Yes.

End of Day (Electronic)
Red X mark. Unsupported feature. No.

End of Day (PDF)
Red X mark. Unsupported feature. No.

Label Branding
Red X mark. Unsupported feature. No.

Label Messages
Green checkmark. Supported feature. Yes.

Multi-package Shipping
Red X mark. Unsupported feature. No.

Multiple Accounts
Green checkmark. Supported feature. Yes.

Domestic Services

OnTrac Ground Service

Palletized Freight Service

Sunrise Gold Service

Sunrise Service

Package Options

Package

Custom Packages

Letter

Confirmation Options

Delivery

Signature

Other Available Options

For a comprehensive list of other shipping options and which carriers support them, please review our Available Shipping Options by Carrier article.

Important

The Available Shipping Options by Carrier article lists all the shipping options available when using ShipStation. However, your carrier may offer shipping options that ShipStation does not include. If an option is not included in this list, that means the option is not supported in ShipStation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Integration Notes

Remember these points about ShipStation's integration with OnTrac:

  • Regional Coverage: OnTrac is a regional postal carrier who delivers to every address in California, and the major metropolitan areas of Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho. See their Service Area for more details.

  • Supports Label Messages: OnTrac supports the first two label message fields. Label Message 1 = Reference; Label Message 2 = Reference2

  • Multi-package Shipping: OnTrac does not support multi-package shipping.

  • Store Logo on Label: OnTrac does not support custom logos on labels.

  • Return Labels: OnTrac does not support return labels.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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