Details about ShipStation's integration with OnTrac. Includes requirements, connection process, features, notes, and troubleshooting tips.
OnTrac is a regional shipping carrier that offers delivery options to the western US, every ZIP Code in California, and the metro areas of AZ, NV, OR, WA, UT, CO, and ID. ShipStation's integration with OnTrac lets you create domestic shipping labels to any destination in OnTrac's service area.
To connect your OnTrac account to ShipStation, follow the steps below:
Contact OnTrac to request a password for use with ShipStation.
Select the OnTrac tile and click Connect.
Enter your OnTrac Account Number, the Password supplied via email, and choose an Account Nickname to identify the carrier account in ShipStation.
Regional Coverage: OnTrac is a regional postal carrier who delivers to every address in California, and the major metropolitan areas of Arizona, Nevada, Oregon, Washington, Utah, Colorado and Idaho. See their Service Area for more details.
Supports Label Messages: OnTrac supports the first two label message fields. Label Message 1 = Reference; Label Message 2 = Reference2
Multi-package Shipping: OnTrac does not support multi-package shipping.
Third Party Billing: The OnTrac integration does not currently support third party or recipient billing options.
Here are some common issues, potential causes, and troubleshooting tips.
How to troubleshoot or resolve
After you create an account with OnTrac, they will send you an email that contains your Account Number, WebOnTrac Login and Password.
BUT you will need to create a different password specific to ShipStation. If you see an invalid-credentials error message, you are probably not using the correct password.