eDesk by xSellco is an ecommerce-centric support tool that consolidates your customer queries from sales channels, social and email into a central shared resource.
With the eDesk by xSellco integration with ShipStation, you can manage your customer support tickets and find the answers your customers need all in a single platform. You'll be able to view the status of your shipments along with a list of shipment information, including:
When the order was shipped
The carrier and service type
The destination address
Shipment status and tracking information
To use the eDesk by xSellco integration with ShipStation, you'll need to generate a set of API keys and enter them in your eDesk account.
Once you have your ShipStation API key and secret, do the following:
Log into your eDesk account.
Avatar > Settings > Integrations > ShipStation.
Copy and paste the ShipStation API key and secret into the corresponding fields.
Click Save Changes.
Here is an example of how this should appear in your eDesk account:
Not all carriers and services send detailed tracking information to ShipStation. The level of detail available in eDesk may differ, depending on which carriers and services you use.
For help with your eDesk integration, please visit the xSellco help center.