Performance Troubleshooting

A quick reference guide on steps you can take if you experience performance-related issues in ShipStation, like slow responses or load times.

There are several factors that can contribute to performance issues when using ShipStation. This article will guide you through several troubleshooting steps to help you improve poor ShipStation performance.

See our Troubleshooting Guides for more assistance with issues related to creating shipments, carrier accounts, and more.

1. Avoid Internet Explorer

ShipStation is not supported on Internet Explorer. Try running ShipStation in either Google Chrome or Mozilla Firefox.

2. Verify that your web browser is up to date

Browser developers will occasionally release new features that enhance your experience. The longer you forego updating to these newer versions, however, the more your browsing experience can be negatively impacted.

While most web browsers automatically update, it is a good idea to double-check to make sure that auto-update is turned on and that you are running the most up-to-date version of your web browser.

Click on the links below for detailed information on updating your browser.

3. Disable Pop-up Blockers

When you're browsing the web, pop-up blockers can be an effective tool to allow for a safer, distraction-free experience, but keep in mind that any pop-up you encounter in ShipStation is there natively to help with your workflow. ShipStation won't include any annoying banner ads or intrusive pop-overs. Various pop-up blockers can interfere with ShipStation's functionality, causing crucial elements of the interface to not properly load.

  1. Make sure that the pop-up blocker in your web browser is disabled. Click the link for your web browser below for detailed steps.

  2. Make sure that any third-party pop-up blockers or web browser pop-up blocker extensions are disabled.

4. Try Incognito/Private Mode

If you are running multiple browser plugins or want to see if it's time to clear your cache and cookies, log into ShipStation from an incognito/private window. Private windows don't store cached files or cookies like a standard browser window, and it won't run any potentially-interfering security plugins. It's even some users' preferred browsing method.

Review these articles for instructions on opening an incognito/private window:

5. Clear Cache and Cookies

Cached files and cookies are time-saving shortcuts when browsing as they store login credentials, save images, and more - thus cutting down on login/load time. However, over time these browser-stored files can become out of date and interfere with a website, particularly one as dynamic and complex as ShipStation.

Common signs that it may be time to clear your cache and cookies include having login issues, trouble with pages fully loading, or unresponsive buttons. Follow the steps below for clearing a browser's cache and cookies.