Steps to try if you receive an error when attempting to import orders into ShipStation from a connected store.
Store import errors often have solutions specific to the store in which the orders are importing from. Check the integration article for the store or marketplace you are connecting to ShipStation.
The Integrations Help Guide includes an article for each of our store or marketplace connections. Common integrations with specific import requirements include Shopify, BigCommerce and Amazon. Each article has detailed steps on how to connect to ShipStation. When available, we also include connection-specific troubleshooting tips and links to partner resources that can help with certain issues you may encounter when connecting the account.
If you are still experiencing issues, follow the troubleshooting steps below when a store or marketplace receives an error message while attempting to import orders into ShipStation.
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Are you getting a 400 or 500 error message when attempting to import orders? Review the Common Store Errors page. It contains a list of common errors you may see when trying to import orders into ShipStation along with their possible solutions.
View the error for your store or marketplace by hovering over the Update all Stores button and clicking on Error updating - see more.
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Did reviewing the available support resources help to resolve your store connection issue? |
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Great! You are all set. |
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OK, let's ensure your site is not in test or maintenance mode. |
Log in to your store or marketplace admin panel and ensure that the proper access and permissions are configured.
The store or marketplace you are connecting may also have restrictions on what kinds of users can create a connection to ShipStation, or may restrict you from accessing information required for the integration. We recommend using your Admin account to ensure you have access to proper permissions and information.
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Did setting the selling channel to live or public mode resolve your issue? |
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Great! You are all set. |
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Let's look at the store's activity log to see if that helps identify the issue. |
Review the store activity log to help you determine when the error messages began. The log can also help to identify website modifications or orders that may have caused the error.
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Did viewing the store's activity log help to identify and fix your issue? |
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Great! |
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Alright, let's try resetting the store connection. |
To reconfigure your store's connection with ShipStation:
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Follow the instructions in the store connection window.
These will match the connection steps you followed when you connected the store to ShipStation. See our Integration Help Guide for details on each specific store or marketplace connection.
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Excellent. You're good to go. |
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Reach out to ShipStation support. We are happy to assist you. |