Steps to try if your store imports appear to import some orders but not others without providing a store error in ShipStation.
If there is an error message when importing orders from your store, it is considered a store import issue. See our Troubleshoot Store Import Issues help article to troubleshoot this type of error.
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Other orders from the same store were imported successfully.
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There is no error for the store related to importing orders.
If there is an error message when importing orders from your store, it is considered a store import issue. See our Troubleshoot Store Import Issues help article to troubleshoot this type of error.
Manually initiate a store update to ensure that all orders have been imported into ShipStation.
ShipStation does have the ability to automatically import orders at regular intervals. However, there is a minimum of two hours between imports. Manually initiating an import ensures you have imported the most recent orders.
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Click the import button.
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Click the import icon for the store with the missing order. You may also import for all stores by clicking the Update All Stores link.
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Did initiating an import bring the missing order(s) into ShipStation? |
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Great! You're all set. |
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OK, let's search for orders in all statuses. |
Ensure that you are searching for orders in all statuses, not just the Awaiting Shipment status. Orders may have imported into ShipStation in an unexpected status.
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Click on Advanced Search.
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Ensure that:
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Order Status is set to (Any).
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Store is either set to (Any) or to the store for which there are missing orders.
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Order # is not required, but if you know the order number you are searching for, you can enter it.
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All other fields are empty.
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Click the Search button.
Check the order date in your store or marketplace. It may be possible that the order is not imported into ShipStation because:
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The order is more than 2 weeks old. After connecting a store or marketplace to ShipStation, most stores only import the previous two weeks of orders on the initial import.
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The order date is prior to the last ShipStation import. ShipStation imports orders newer than the last date/time a successful import occurred.
Please reach out to ShipStation support if you need to import orders with an order date prior to the last successful import.
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Were you able determine that the orders did not import due to an older order date? |
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OK. We are happy to assist you. |
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Let's verify that the missing order(s) require a product to be shipped. |
Verify that the order requires a product to be shipped to your customer. For example:
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Non-shippable products: In general, ShipStation will not import orders that do not require a shipment. Orders containing only digital, virtual, or service products are not sent to ShipStation.
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Pick-up orders: Orders that are being picked up from you, or orders placed at point-of-sale may not include a Ship To address. Orders without a Ship To address typically will not import into ShipStation.
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OK. You're all set. |
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Please contact ShipStation support. We are happy to assist you further. |