Steps to try if you are unable to connect a new postage provider to ShipStation after following the steps in the connection modal or integrations article.
Follow these troubleshooting steps when encountering issues connecting your carrier or postage provider account to ShipStation:
Our Integration Help Guide includes an article for each of our carrier integrations. Each article includes detailed steps on how to connect the account to ShipStation and what standard and additional features the integration supports. Each article also includes connection-specific troubleshooting tips and links to partner resources that can help address issues you encounter when connecting the carrier.
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Did reviewing the support resources help you find a resolution to your issue? |
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Great! |
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OK, let's ensure that the address entered is the same as the address on file in the carrier account. |
When connecting a carrier account in ShipStation, some carriers require the same address to be entered in ShipStation as is on file with the carrier account. Try using alternate addresses that could be registered in the carrier account when the address you're using results in an error that states the address is incorrect.
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Did changing the address to the address registered with the carrier account resolve your issue? |
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Great! Now that the carrier is added, you might want to look at how to configure Ship From addresses in ShipStation. |
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Please reach out to ShipStation support. We are happy to help. |