Cin7 Omni

How to connect a Cin7 Omni account to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Cin7 Omni automatically calculates shipping fees, adds them to sales orders, and pushes those orders to ShipStation for labeling and dispatch. Once dispatched, ShipStation updates the order shipment status and details in Cin7 Omni.

Connect to Cin7 Omni in two ways: as an order source with ShipStation, or use the Cin7 Omni API connection to pull rates from ShipStation into Cin7 Omni. You can use both or either of these options, as needed. See the Connect a Cin7 Omni Account section below for details on both options.

Sign up here for a free Cin7 Omni demo!

Cin7 Omni Requirements

Connection Requirements:

  • An active account with Cin7 Omni.

  • Store Method: Custom Store username and password

  • Rate Calculator Method: ShipStation API Key and Secret

  • You must install the ShipStation app to your Cin7 Omni account.

Order Import Requirements:

  • Include a Ship To address with a Delivery Country.

  • The Sales Order must be Approved (i.e. not a draft).

  • Set the stage to Fully Picked.

  • Order date, or ETD, is within the last 60 days.

  • Items included on the order must have a value in the Qty Dispatch field.

Connect a Cin7 Omni account to ShipStation

Cin7 Omni offers two methods of integration with ShipStation

  • Connect Cin7 Omni to ShipStation as a store: Orders will import from your selling channels into Cin7 Omni, and ShipStation will retrieve order data from Cin7 Omni. When orders are shipped in ShipStation, ShipStation will notify Cin7 Omni of the shipment, and Cin7 Omni will notify the original selling channels.

  • Connect ShipStation to Cin7 Omni as a rate calculator: When logged into Cin7 Omni, you'll be able to use the ShipStation integration as a rate calculator so you can quickly see shipping rates. Cin7 Omni can also use estimated rates from ShipStation to determine the Freight charge for your orders.

You can use either integration method or both at the same time. Both integration methods require you to install the ShipStation app available in the Cin7 Omni App Store.

Connect Cin7 Omni to ShipStation as a Store

To connect Cin7 Omni to ShipStation as a store so that orders can be sent from Cin7 Omni into ShipStation, follow the steps below after installing the ShipStation app to your Cin7 Omni account:

  1. Log in to your Cin7 Omni account.

  2. In the left-hand sidebar, select Integrations, then ShipStation.

    Cin7 menu with Integrations option expanded and ShipStation option highlighted.
  3. Click the grey gear icon to access the integration setup page.

    Cin7 ShipStation integration settings open with arrow pointing to gear icon.
  4. Scroll down to the Cin7 Store Integration section and copy the Username and Password.

  5. Select the Cin7 Omni tile.

    Cin7 logo on square tile button
  6. Enter the Username and Password found on the ShipStation setup page in Cin7 Omni, and map any custom statuses if needed.

  7. Click Connect.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Connect to Cin7 Omni as Rate Calculator

To connect ShipStation to Cin7 Omni as a rate calculator, follow the steps below after installing the ShipStation app to your Cin7 Omni account:

  1. Log in to your ShipStation account.

  2. Go to Settings, then Account, then API Settings and generate a set of API keys.

  3. In a new tab or browser window, log in to your Cin7 Omni account.

  4. In the left-hand sidebar, select Integrations, then ShipStation.

    Cin7 menu with Integrations option expanded and ShipStation option highlighted.
  5. Click the grey gear icon to access the integration setup page.

    Cin7 ShipStation integration settings open with arrow pointing to gear icon.
  6. Enter the ShipStation API Key and API Secret in the Rate Calculator (Sales Order Screen) section.

  7. Optional. If you want to apply a markup to the estimated shipping rates, enter your desired markup percentage in the Markup freight cost setting under Options.

  8. Scroll to the bottom of the page and click Save.

Once you've completed the above steps, contact Cin7 Support to finalize the integration. Review Cin7's help article, Adding ShipStation Shipping Fees to a Sales Order, for more information.

Available Features for Cin7 Omni Integration

The ShipStation integration with Cin7 Omni supports the following standard features:

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Cin7 Omni Integration

  • Custom Statuses are supported for Cin7 Omni stores, but you must set them when connecting the store to ShipStation. If you need to adjust the statuses after connecting a store, you must reconfigure the store connection.

Cin7 Omni Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Cin 7 Omni Support

Requests for Cin7 Omni support should all go through their Cin7 Connect option: https://connect.cin7.com/s/

Orders are not importing.

For orders to import into ShipStation, the order must meet the following criteria:

  • The Sales Order is Approved (that is, not a draft).

  • The Stage has been set to Fully Picked.

  • The created date, or ETD, is within the last 60 days.

  • The Delivery Country field is populated.

  • Items included on the order must have a value in the Qty Dispatch field

If there are any errors when attempting to import into ShipStation, Cin7 Omni will send you an email. Log into Cin7 Omni to resolve the errors based on the above list and attempt the import again.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information