Linnworks

How to add a Linnworks store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.

Linnworks lets businesses sell on multiple channels and manage their online, retail, and warehouse operations within one system. Bulk list your items, manage your inventory and orders, and ship your products efficiently with Linnworks.

Linnworks Requirements

Connection Requirements:

  • An active account with Linnwork (only available for the web-based version of Linnworks).

  • Linnworks Username and Password

Order Import Requirements:

  • Include a Ship To address.

Connect a Linnworks store to ShipStation

Follow the steps below to connect your Linnworks store to ShipStation. You can also check out this article from Linnworks that goes over setting up the ShipStation integration:

  1. Login to your Linnworks account here.

  2. Click Shipping, then select ShipStation.

    Linnworks dashboard menu with Shipping and ShipStation option highlighted.
  3. Click the Add New button.

  4. Enter a ShipStation Integration Name.

  5. Select a folder for ShipStation to export orders from. If not specified, ShipStation will pick up all orders, except the ones assigned to fulfillment centers.

  6. Select a tag that will appear next to the order when exported to ShipStation.

  7. Select a ShipStation Default Service that will be assigned to Linnworks orders when passing to ShipStation.

  8. Select Linnworks Default Service that will be assigned in case service used to process order is not mapped with any Linnworks shipping services.

  9. Click Create to generate your URL to Custom XML Page.

  10. Select the Linnworks tile.

    Linnworks logo.
  11. Enter your Linnworks Username and Password, as well as the URL to Custom XML Page.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Linnworks Integration

ShipStation's integration with Linnworks supports the following standard features:

Common ShipStation Features

Default Status Mappings

Status

Linnworks Status

Awaiting Payment

Unpaid

Awaiting Shipment

Paid

Shipped

Shipped

Cancelled

Cancelled

On Hold

On Hold

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Green checkmark. Supported feature. Yes.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Linnworks Integration

Keep this in mind about ShipStation's integration with Linnworks:

  • ShipStation is not able to properly update Linnworks when an order is split through ShipStation. Any orders that need to be split should be split on Linnworks.

  • Most of the configuration options for the integration are managed through Linnworks. Check out their ShipStation integration page for more details. We recommend that you contact Linnworks directly if you're having trouble configuring any of the ShipStation integration settings found within Linnworks.

Linnworks Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Update store error: "(400) Bad Request"

This error message typically means that ShipStation is either not providing the correct credentials or trying to contact the incorrect URL.

To resolve this error, reconfigure your Linnworks store connection in ShipStation to correct the credentials and store URL.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information