How to add a Linnworks store to ShipStation, what features are available, other need-to-know details, and troubleshooting tips.
Linnworks lets businesses sell on multiple channels and manage their online, retail, and warehouse operations within one system. Bulk list your items, manage your inventory and orders, and ship your products efficiently with Linnworks.
An active account with Linnwork (only available for the web-based version of Linnworks).
Linnworks Username and Password
Order Import Requirements:
Include a Ship To address.
Follow the steps below to connect your Linnworks store to ShipStation. You can also check out this article from Linnworks that goes over setting up the ShipStation integration:
Login to your Linnworks account here.
Click Shipping, then select ShipStation.
Click the Add New button.
Enter a ShipStation Integration Name.
Select a folder for ShipStation to export orders from. If not specified, ShipStation will pick up all orders, except the ones assigned to fulfillment centers.
Select a tag that will appear next to the order when exported to ShipStation.
Select a ShipStation Default Service that will be assigned to Linnworks orders when passing to ShipStation.
Select Linnworks Default Service that will be assigned in case service used to process order is not mapped with any Linnworks shipping services.
Click Create to generate your URL to Custom XML Page.
Select the Linnworks tile.
Enter your Linnworks Username and Password, as well as the URL to Custom XML Page.
After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.
ShipStation's integration with Linnworks supports the following standard features:
Common ShipStation Features
Default Status Mappings
Sent with Shipment Update
Keep this in mind about ShipStation's integration with Linnworks:
ShipStation is not able to properly update Linnworks when an order is split through ShipStation. Any orders that need to be split should be split on Linnworks.
Most of the configuration options for the integration are managed through Linnworks. Check out their ShipStation integration page for more details. We recommend that you contact Linnworks directly if you're having trouble configuring any of the ShipStation integration settings found within Linnworks.
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
How to troubleshoot or resolve
Update store error: "(400) Bad Request"
This error message typically means that ShipStation is either not providing the correct credentials or trying to contact the incorrect URL.
To resolve this error, reconfigure your Linnworks store connection in ShipStation to correct the credentials and store URL.