SellerActive

SellerActive is a web-based, channel management platform. Use SellerActive to list and reprice products, consolidate orders, and automate your product management across all the sales channels you sell on. Then consolidate your order data to ShipStation. SellerActive integrates directly with ShipStation to automatically import your orders so you can start shipping quickly. ShipStation will automatically notify your SellerActive account with each order's shipment details as soon as you create each label.

Need a SellerActive account? Request a SellerActive demo!

SellerActive Requirements

Connection Requirements:

  • An active account with SellerActive.

  • Your SellerActive generated username and password.

Order Import Requirements:

  • Include a Ship To address.

Connect a SellerActive store to ShipStation

To connect your SellerActive store to ShipStation:

  1. Log in to your SellerActive account here.

  2. Go to Orders, then Integrations within the top menu bar.

  3. Select Tools from the left-hand menu, then select ShipStation.

  4. Click the Add Account button.

  5. Copy the Username and Password from SellerActive (found in Steps 5 & 6 of their integration instructions.)

  6. Set the Packing Slip Preference, Use Inventory Title, Export Child Account Orders, and Bundle Item Display settings as desired, then click Save.

    Note

    The Packing Slip Preference setting will determine when an order is exposed to ShipStation.

    • If set to SellerActive, ShipStationwill not be able to get orders from SellerActive until you've printed a packing slip within SellerActive.

    • If set to ShipStation, all unshipped SellerActive orders will be exposed to ShipStation.

  7. Select SellerActive.

    SellerActive logo
  8. Enter the Username and Password from SellerActive into the corresponding fields.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for SellerActive

The ShipStation integration with SellerActive supports the following standard features:

Order Status Mapping

ShipStation Status

SellerActive Status

Awaiting Payment

Pending

Awaiting Shipment

Unshipped

Shipped

Shipped

Cancelled

Canceled

On Hold

Not Mapped

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to SellerActive with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Green checkmark. Supported feature. Yes.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information