Sophio

Sophio supports startup- to enterprise-sized webstores that specialize in Automotive and ‘other motive’. Use ShipStation with Sophio to consolidate customer, product, shipping preference, and tracking information, as well as customer messages, all while your order ships quickly and efficiently.

Learn more about selling on Sophio.

Sophio Requirements

Connection Requirements:

  • An active account with Sophio.

  • Your Sophio username, password, and integration URL.

Order Import Requirements:

  • Include a Ship To address.

Connect a Sophio store to ShipStation

To connect your Sophio store to ShipStation:

  1. Log in to your Sophio admin site.

  2. Go to the Settings page, then select the ShipStation tab.

  3. Copy the Username, Password, and Integration URL provided by Sophio.

  4. Select Sophio.

    Sophio logo on square tile button that reads, "Connect".
  5. Enter the Username, Password, and Integration URL from Sophio.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Sophio

The ShipStation integration with Sophio supports the following standard features:

Order Status Mapping

ShipStation Status

Sophio Status

Awaiting Payment

1, 2, H, D, R, V, $, O

Awaiting Shipment

P, K, W

Shipped

F, C, S, U

Cancelled

9

On Hold

Not Supported

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to Sophio with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Green checkmark. Supported feature. Yes.

Item Information

Green checkmark. Supported feature. Yes.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information