Squarespace

How to add a Squarespace store to ShipStation, what features are available, and other need-to-know details.

Squarespace is a platform that publishes websites and that features completely integrated ecommerce stores. Squarespace’s all-in-one service includes templates, content management, WebHost capabilities, domains, social integrations, and 24/7 live support, so your online store is always open for business.

Manage and synchronize orders, update shipment statuses, track shipments, let customers choose shipping services, and gain reporting insights through ShipStation's integration with Squarespace.

Squarespace Requirements

Connection Requirements:

  • An active account with Squarespace on one of their Commerce plans (Basic or Advanced).

Order Import Requirements:

  • Include a Ship To address.

  • Contain at least one physical product.

Connect a Squarespace store to ShipStation (from ShipStation)

To connect your Squarespace store to ShipStation via ShipStation's Store Setup page:

  1. Select the Squarespace tile.

    Squarespace logo.
  2. Click Connect.

    Squarespace set up Connect annotated
  3. If prompted, log in to Squarespace. If you were already logged in to Squarespace, proceed to the next step.

  4. Click Allow.

    Squarespace Allow Permissions annotated

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Multiple Squarespace Stores

If you manage multiple Squarespace stores, repeat the steps above to connect additional stores to ShipStation. If you use different login credentials for each Squarespace store, be sure to log out between connections.

Connect a Squarespace store to ShipStation (from Squarespace)

To connect your ShipStation account to Squarespace via the Squarespace Extensions page:

This Connection Method Will Always Create a New Store Connection!

This connection method will always create a new Squarespace store connection in ShipStation, even if there is an existing Squarespace store connection in your ShipStation account..

To reconfigure an existing store connection - to update authentication credentials for example - click the Connection link in ShipStation's Settings > Selling Channels > Store Setup page to initiate the process.

  1. Log in to your Squarespace account.

  2. Go to Settings > Extensions.

    squarespace_settings_extensions_MRK.png
  3. Click Explore Extensions.

    squarespace_settings_extensions_explore_MRK.png
  4. Click the ShipStation extension.

    squarespace_extensions_shipstation.png
  5. Click Connect to Site.

    squarespace_extensions_shipstation_connect_MRK.png
  6. If you don't already have a ShipStation account, you can register for a free trial through this page. If you already have an account, click Login and sign into your ShipStation account.

    squarespace_extensions_register_MRK.png

Available Features for MARKETPLACE Integration

ShipStation's integration with Squarespace supports these standard features:

Does not apply to Legacy stores

The information on this page refers to ShipStation's upgraded integration with Squarespace. If you connected your store prior to March 2020 you may see different behavior.

Common ShipStation Features

Default Status Mappings

Status

Squarespace Status

Awaiting Payment

Not Supported

Awaiting Shipment

Pending

Shipped

Shipped

Cancelled

Cancelled

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Details about the Squarespace Integration

  • Automatic store updates are always enabled for Squarespace store connections in ShipStation.

    This setting cannot be disabled for Squarespace store connections, as regular imports are required to ensure ShipStation's authentication to your Squarespace store remains active.

  • ShipStation will import Product Variants as Item Options, and will import Product Forms as Notes from Buyer.

    Warning

    For Legacy store connections, ShipStation will import Product Variants as Item Options, but will not import Product Forms.

  • Only Physical products will import into ShipStation. Digital or Service products will not import into ShipStation.

  • ShipStation will only import Squarespace orders that include a zip code or postal code with the order.

Squarespace Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error when reconfiguring store connection: "Cannot save undefined Squarespace auth tokens" or "An error occurred attempting to update orders: Squarespace refresh token not found: please connect your Squarespace store"

  1. Clear your browser cache or open an incognito/private window.

  2. Log in to Squarespace and go to Settings > Extensions > ShipStation, then click Disconnect ShipStation.

  3. Log in to ShipStation and go to Settings > Selling Channels, then click Connection next to your Squarespace store.

  4. Click Connect. You’ll be redirected to Squarespace. Choose the store you want to connect and allow the plugin to connect.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information