Squarespace

Updated

Squarespace is a platform that publishes websites and that features completely integrated ecommerce stores. Squarespace’s all-in-one service includes templates, content management, WebHost capabilities, domains, social integrations, and 24/7 live support, so your online store is always open for business.

Manage and synchronize orders, update shipment statuses, track shipments, let customers choose shipping services, and gain reporting insights through the ShipStation integration with Squarespace.

Squarespace Requirements

Connection Requirements:

  • An active account with Squarespace on one of their Commerce plans (Basic or Advanced).

Order Import Requirements:

  • Include a Ship To address.

  • Contain at least one physical product.

Connect a Squarespace store to ShipStation from ShipStation

To connect your Squarespace store to ShipStation via the ShipStation Store Setup page:

  1. Go to Account Settings.

    sssettings.png

  2. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page, side navigation. A box highlights the Store Setup option under Selling Channels

  3. Click Connect a Store or Marketplace.

    Settings. Store Setup. A box highlights the Connect a Store button.

  4. Select Squarespace.

    Squarespace logo on square tile button that reads, "Connect".

  5. Click Connect.

    Squarespace set up screen, arrow points at Connect button

  6. If prompted, log in to Squarespace. If you were already logged in to Squarespace, proceed to the next step.

  7. Click Allow.

    Squarespace Allow Permissions annotated

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Multiple Squarespace Stores

If you manage multiple Squarespace stores, repeat the steps above to connect additional stores to ShipStation. If you use different login credentials for each Squarespace store, be sure to log out between connections.

Connect a Squarespace store to ShipStation from Squarespace

To connect your ShipStation account to Squarespace via the Squarespace Extensions page:

This Connection Method Will Always Create a New Store Connection!

This connection method will always create a new Squarespace store connection in ShipStation, even if there is an existing Squarespace store connection in your ShipStation account..

To reconfigure an existing store connection - to update authentication credentials for example - click the Connection link in ShipStation Settings > Selling Channels > Store Setup page to initiate the process.

  1. Log in to your Squarespace account.

  2. Go to Settings > Extensions.

    squarespace_settings_extensions_MRK.png

  3. Click Explore Extensions.

    squarespace_settings_extensions_explore_MRK.png

  4. Click the ShipStation extension.

    squarespace_extensions_shipstation.png

  5. Click Connect to Site.

    squarespace_extensions_shipstation_connect_MRK.png

  6. If you don't already have a ShipStation account, you can register for a free trial through this page. If you already have an account, click Login and sign into your ShipStation account.

    squarespace_extensions_register_MRK.png

Available Features for Squarespace

The ShipStation integration with Squarespace supports these standard features:

Does not apply to Legacy stores

The information on this page refers to ShipStation's upgraded integration with Squarespace. If you connected your store prior to March 2020 you may see different behavior.

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

Green checkmark. Supported feature. Yes.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Green checkmark. Supported feature. Yes.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Green checkmark. Supported feature. Yes.

Notes from Buyer

Green checkmark. Supported feature. Yes.

Order Weight

Red X mark. Unsupported feature. No.

Item Weight

Green checkmark. Supported feature. Yes.

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Green checkmark. Supported feature. Yes.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

Squarespace Status

Awaiting Payment

Not Supported

Awaiting Shipment

Pending

Shipped

Shipped

Cancelled

Cancelled

On Hold

Not Supported

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to Squarespace with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.
Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Squarespace Additional Features

The ShipStation integration with Squarespace allows for the following additional features:

Feature

Description

Supports Inventory Sync

ShipStation's Inventory Sync feature eliminates the need for manual inventory updates, ensuring your inventory levels are always accurate and up-to-date. Once you have activated Inventory Sync in the Add-On section of your account settings, you can easily manage your inventory across multiple platforms, saving time and reducing the risk of errors.

Inventory Sync is included in the High Volume plan, or as an add-on to all other plans.

See the Inventory Sync article to learn more.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Squarespace Integration Notes

  • Automatic store updates are always enabled for Squarespace store connections in ShipStation.

    This setting cannot be disabled for Squarespace store connections, as regular imports are required to ensure the ShipStation authentication to your Squarespace store remains active.

  • ShipStation will import Product Variants as Item Options, and will import Product Forms as Notes from Buyer.

    Warning

    For Legacy store connections, ShipStation will import Product Variants as Item Options, but will not import Product Forms.

  • Only Physical products will import into ShipStation. Digital or Service products will not import into ShipStation.

  • ShipStation will only import Squarespace orders that include a zip code or postal code with the order.

Squarespace Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error when reconfiguring store connection: "Cannot save undefined Squarespace auth tokens" or "An error occurred attempting to update orders: Squarespace refresh token not found: please connect your Squarespace store"

What to do:

  1. Clear your browser cache or open an incognito/private window.

  2. Log in to Squarespace and go to Settings > Extensions > ShipStation, then click Disconnect ShipStation.

  3. Log in to ShipStation and go to Settings > Selling Channels, then click Connection next to your Squarespace store.

  4. Click Connect. You’ll be redirected to Squarespace. Choose the store you want to connect and allow the plugin to connect.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information
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