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UltraCart

How to add an UltraCart store to ShipStation, what features are available, and other need-to-know details.

This article contains:

Create and manage your online store with UltraCart. Grant your ShipStation account access to UltraCart to start importing your orders, enjoy customizable checkouts, and work with third-party fulfillment.

Requirements

Connection Requirements:

  • An active account with UltraCart.

  • Your UltraCart Merchant ID and Access Key.

Order Import Requirements:

  • Include a Ship To address.

  • Not be marked as Imported in UltraCart.

Connect an UltraCart store to ShipStation

Follow the steps below to connect your UltraCart store to ShipStation:

  1. Log in to your UltraCart admin site.

  2. Go to Configuration > Checkout > Shipping > Distribution Centers. Copy your Distribution Center Code.

  3. Click Edit, then select Transmission Mechanism > Web Service (SOAP).

  4. Enter an Access Key.

    • In the Bidirectional field, select Yes.

    • In the Send Payment Information field, select No.

  5. Click Save at the bottom of the page.

  6. Open a new tab or browser window and log in to your ShipStation account.

  7. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  8. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  9. Click + Connect a Store or Marketplace.

    Closeup of Store Setup. Red arrow points to Connect a Store or Marketplace button.

  10. Select the UltraCart tile.

    Ultracart logo.

  11. Enter your UltraCart Merchant ID, Access Key, and Distribution Center Code in the corresponding fields.

  12. Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration to UltraCart supports for the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Custom Statuses
Red X mark. Unsupported feature. No.

Customer Emails
Green checkmark. Supported feature. Yes.

Customer Phone Numbers
Green checkmark. Supported feature. Yes.

Requested Service
Green checkmark. Supported feature. Yes.

Payment Method
Red X mark. Unsupported feature. No.

Discounts
Green checkmark. Supported feature. Yes.

Identifies Gift Orders
Green checkmark. Supported feature. Yes.

Internal Notes
Green checkmark. Supported feature. Yes.

Notes from Buyer
Green checkmark. Supported feature. Yes.

Order Weight
Green checkmark. Supported feature. Yes.

Item Weight
Green checkmark. Supported feature. Yes.

Item Images
Red X mark. Unsupported feature. No.

Item Options
Green checkmark. Supported feature. Yes.

Item Warehouse Location
Red X mark. Unsupported feature. No.

Status Mappings

Status

UltraCart Status

Awaiting Payment

Not Supported

Awaiting Shipment

All Orders

Shipped

Not Supported

Cancelled

Not Supported

On Hold

Not Supported

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark. Supported feature. Yes.

Tracking Number
Green checkmark. Supported feature. Yes.

Carrier
Red X mark. Unsupported feature. No.

Service
Red X mark. Unsupported feature. No.

Carrier Fee
Red X mark. Unsupported feature. No.

Note to Buyer
Red X mark. Unsupported feature. No.

Item Information
Red X mark. Unsupported feature. No.

Additional Features

ShipStation's integration to UltraCart allows for the following additional features:

Feature

Description

Custom Fields

If a discount is applied to an order, the discount amount will be imported as Custom Field 3.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

Integration Notes

Here are some things you should keep in mind about ShipStation's integration with UltraCart:

  • All UltraCart orders are treated as Awaiting Shipment when imported. ShipStation is not able to detect if an UltraCart order is Shipped or Cancelled outside of ShipStation. If you ship or cancel an UltraCart order, you'll need to manually update the order in ShipStation.

  • ShipStation will only receive UltraCart orders which are not already marked as Imported in UltraCart. If an order is marked as Imported you can re-queue it by editing the order and selecting the Requeue for Pickup option.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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