Wix

How to add a Wix store to ShipStation, what features are available, and other need-to-know details.

Design and develop your own website with an online store using Wix. Add the ShipStation plugin to your Wix store and start importing your orders to ShipStation. Connect multiple payment methods, track store performance, and upload product information through our integration to your Wix store.

Need a Wix store? Sign up for a Wix store here.

Wix Requirements

Connection Requirements:

  • An active Wix store.

Order Import Requirements:

  • Include a Ship To address.

    Note

    Pick Up orders can also be imported if the Import pick-up orders setting is enabled for the store.

Connect a Wix store to ShipStation

There are two ways to connect Wix to ShipStation:

Both methods are described in the sections below.

Multiple Wix Stores

If you're connecting multiple Wix stores to ShipStation, you must log out of Wix before attempting to connect each additional store to ShipStation.

From ShipStation

Follow the steps below to connect your Wix store to ShipStation:

  1. Select the Wix tile.

    Wix.com logo.
  2. Click Connect in the pop-up window. You will get directed to the Wix page to login.

    Connect your Wix Store menu with arrow pointing to connect button.
  3. Log in to your Wix account.

    Wix login screen.
  4. Select ShipStation [your site] from the list. Wix will display a list of all the permissions required by ShipStation. Click Install.

    Wix install ShipStation App menu.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

From Wix

Follow the steps below to connect your Wix store to ShipStation:

  1. Login to your Wix account.

    Wix login screen.
  2. Go to the App Store.

  3. Select ShipStation [your site] from the list. Wix will display a list of all the permissions required by ShipStation. Click Install.

    Wix Install ShipStation app menu.
  4. Log in to your ShipStation account. If you do not already have a ShipStation account, you'll be prompted to create one.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features for Wix Integration

ShipStation's integration with Wix supports the following standard features:

Additional Features for the Wix Integration

ShipStation's integration with Wix allows for the following additional features:

Feature

Description

Send ShipStation Rates to Wix Checkout

ShipStation's Checkout Rates Options allow you to send the rates you get in ShipStation to your store checkout.

Please see our Send Rates to Store Checkout article for setup instructions in Shipstation and How do I enable the Checkout Rates Option for Wix? article.

Import pick-up orders

This setting can be toggled on the Store Settings page.

If enabled, ShipStation will import orders which are designated as Pick Up orders into the Awaiting Shipment status.

When this setting is first enabled, ShipStation will create a new tag for Pick Up orders, as well as a filter and automation rule to automatically tag those orders. If the tag, filter, or automation rule is deleted, you'll have to recreate them manually.

ShipStation is not able to update Wix when a Pick Up order is picked up by the customer. Any Pick Up order will need to be manually completed within Wix.

Import archived orders

This setting can be toggled on the Store Settings page.

If enabled, ShipStation will import Archived orders into the Shipped status.

Import unpaid orders into Awaiting Shipment status

This setting can be toggled on the Store Settings page.

If enabled, orders which would normally import as Awaiting Payment will import into the Awaiting Shipment status instead.

Add Discount Codes to Internal Notes

This setting can be toggled on the Store Settings page.

If enabled, ShipStation will import any discount or coupon codes into the Internal Notes field.

Custom text fields

Custom text fields on Wix orders will import into ShipStation as Item Options.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Wix Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

ERROR MESSAGE: Error attempting to persist sales order

What it means: This is most commonly caused by orders created through a Wix invoice. See Wix Stores: Creating a Manual Store Order Using Wix Invoices

What to Do: Archive the order in Wix, and disable Import Archived Orders to get around this error.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information