Wix

Design and develop your own website with an online store using Wix. Add the ShipStation plugin to your Wix store and start importing your orders to ShipStation. Connect multiple payment methods, track store performance, and upload product information through our integration to your Wix store.

Need a Wix store? Sign up for a Wix store here.

Wix Requirements

Connection Requirements:

  • An active Wix store

  • Your Wix account email address and password

Order Import Requirements:

  • Include a Ship To address

  • You can also import Pick Up orders if the Import pick-up orders setting is enabled for the store.

Connect a Wix store to ShipStation

There are two ways to connect Wix to ShipStation:

Both methods are described in the sections below.

Multiple Wix Stores

If you're connecting multiple Wix stores to ShipStation, you must log out of Wix before attempting to connect each additional store to ShipStation.

From ShipStation

Follow the steps below to connect your Wix store to ShipStation:

  1. Select Wix.

    Wix.com logo. Button that reads, Connect
  2. Click Connect in the pop-up window. You will get directed to the Wix page to log in.

    Wix store connection pop-up, arrow points to Connect button.
  3. Log in to your Wix account.

    Wix login screen.
  4. Select ShipStation [your site] from the list. Wix will display a list of all the permissions required by ShipStation. Click Install.

    Wix install ShipStation App menu.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

From Wix

Follow the steps below to connect your Wix store to ShipStation:

  1. Log in to your Wix account.

    Wix login screen.
  2. Go to the App Store.

  3. Select ShipStation [your site] from the list. Wix will display a list of all the permissions required by ShipStation. Click Install.

    Wix Install ShipStation app menu.
  4. Log in to your ShipStation account. If you do not already have a ShipStation account, you'll be prompted to create one.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Wix

The ShipStation integration with Wix supports the following standard features:

Order Status Mapping

ShipStation Status

Wix Status

Awaiting Payment

Not Paid

Awaiting Shipment

Paid

Shipped

Fulfilled

Cancelled

Canceled

On Hold

Not Supported

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to Wix with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Green checkmark. Supported feature. Yes.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Features for Wix

The ShipStation integration with Wix allows for the following additional features:

Feature

Description

Deliver By Date

Set a delivery date for the recipient to see during checkout. This date will automatically import into ShipStation’s Deliver By Date field.

🇺🇸 Send ShipStation Rates to Wix Checkout

Available to accounts based in the United States. The ShipStation Checkout Rates Options allow you to send the rates you get in ShipStation to your store checkout.

Please see our Send Rates to Store Checkout article for setup instructions in ShipStation.

Import pick-up orders

This setting can be toggled on the Store Settings page.

If enabled, ShipStation will import orders which are designated as Pick Up orders into the Awaiting Shipment status.

When this setting is first enabled, ShipStation will create a new tag for Pick Up orders, as well as a filter and automation rule to automatically tag those orders. If the tag, filter, or automation rule is deleted, you'll have to recreate them manually.

ShipStation is not able to update Wix when a Pick Up order is picked up by the customer. Any Pick Up order will need to be manually completed within Wix.

Import archived orders

This setting can be toggled on the Store Settings page.

If enabled, ShipStation will import Archived orders into the Shipped status.

Import unpaid orders into Awaiting Shipment status

This setting can be toggled on the Store Settings page.

If enabled, orders that would normally import as Awaiting Payment will import into the Awaiting Shipment status instead.

Add Discount Codes to Internal Notes

This setting can be toggled on the Store Settings page.

If enabled, ShipStation will import any discount or coupon codes into the Internal Notes field.

Custom text fields

Custom text fields on Wix orders will import into ShipStation as Item Options.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Wix Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: IntegrationError: Wix encountered an error and responded with StatusCode unauthorized. Content: {“message”:”Can’t retrieve Metasite Context from Reloose. This error can occur due to Reloose failure or when the request’s identities are not authorized","details":{}

What it means: This only affects shipment notifications and means ShipStation cannot successfully notify the marketplace.

What to Do: For any WIX stores that experience this Metasite Context error message on shipments that have failed to notify before Nov. 19, 2021, you can resolve this issue by re-configuring your Wix store.

Go to Settings > Selling Channels > Store Setup > your Wix store > Edit Marketplace Connection and follow the on-screen instructions.

Error: Error attempting to persist sales order

What it means: This is most commonly caused by orders created through a Wix invoice. See Wix Stores: Creating a Manual Store Order Using Wix Invoices

What to Do: Archive the order in Wix and disable Import Archived Orders to get around this error.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information