Zoey's ecommerce platform provides tools for B2B and wholesale business, from website design and shopping carts to marketing analytics. ShipStation helps you to process and manage orders and shipments from Zoey's customer grouping, access restrictions, abandoned cart capabilities, and international selling.
Request a demo with Zoey to learn more about what they have to offer.
Connection Requirements:
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An active account with Zoey.
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Your API username and password (generated in your Zoey account).
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Your Zoey store secure URL.
Order Import Requirements:
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Include a Ship To address.
To connect your Zoey store to ShipStation:
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Click Apps on the left, then click Manage next to ShipStation.
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Click Create The Connect To ShipStation API Credentials, then copy the API Username and API Password that are generated.
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Go back to Apps, then click Manage for the ShipStation General Settings.
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Scroll down and expand the General Settings, then adjust the settings as desired. The table below describes each option:
Setting Name
Description
Values
Price Export Type
Controls whether ShipStation will receive the price and cost based on what the currency your customer saw at checkout, or the price and cost based on your account currency.
Store Price: Storefront-specific currency (the price your customer sees at checkout.)
Base Price: Default account currency (price before conversion to customer currency.)
Import Discounts
Controls whether coupons and discounts are sent from Zoey to ShipStation.
Yes
No
Export custom attributes as custom options
Controls which Custom Attributes will be sent to ShipStation as Item Options. One of these can also be mapped as Warehouse Location when you're connecting the store in ShipStation.
Varies: List of Custom Attributes created in your Zoey account
Import Child Products
Controls how ShipStation will receive bundled products.
Yes: Both the main bundle SKU and the individual bundle component SKUs will be received.
No: Only the main bundle SKU will be received.
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Click Save Config.
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Select Zoey.
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Enter the API Username, API Password, and Secure URL, and map any custom statuses if needed.
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Set the optional Warehouse Location Attribute, Invoice after shipping option, and Enable Partial Shipping settings as desired.
After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.
The ShipStation integration with Zoey supports these standard features:
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Supported? |
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ShipStation Status |
Zoey Status |
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Awaiting Payment |
Pending Pending Payment |
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Awaiting Shipment |
Payment Received Invoiced Processing |
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Shipped |
Complete |
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Cancelled |
Cancelled Canceled Refunded |
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On Hold |
On Hold Holded |
This table indicates which data ShipStation sends to Zoey with the marketplace shipment notification:
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Sent to Marketplace? |
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Status Update |
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Tracking Number |
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Carrier |
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Service |
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Carrier Fee |
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Item Information |
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The ShipStation integration with Zoey allows these additional features:
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Feature |
Description |
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Configurable Time Zone |
By default, ShipStation assumes that the Zoey store's server uses UTC as the timezone. If your Zoey account uses a different server timezone, you can define it in the store's settings. |
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Invoice on Shipping |
When configuring your Zoey store connection, you can choose whether your store invoices when the order is placed or when the order is shipped. If your store invoiced upon shipment, ShipStation will include an action to invoice the order when we send the shipment update to Zoey. |
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Partial Shipping |
When configuring your Zoey store connection, you can choose to enable Partial Shipping. If Partial Shipping is enabled, the shipment notification ShipStation will send to Zoey will include specific product information so that only the products in the shipment will be updated as Shipped on Zoey. |
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If selling in multiple currencies, ShipStation will import the price and totals as numbers and will not convert currency values. The currency symbol displayed in ShipStation is based on your account's home country code.
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If using ShipStation Legacy, Zoey orders that are split must retain the original order number. If the order number is changed, such as by adding a suffix, ShipStation cannot update the selling channel with the shipment information
Here are some common issues experienced by users, potential causes, and available troubleshooting tips.
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The Order Date in ShipStation is different than the Order Date in Zoey |
What it means: This usually occurs because the Zoey server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes the Order Date to be thrown off when converting the timestamp based on time zone. What to do: Update the store's settings so that the store is using the same timezone as the server your Zoey store is hosted on. |
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Certain orders placed late in the day do not import into ShipStation |
What it means: Similar to the issue above, this typically occurs because the Zoey server is using a different timezone than the timezone set in the store's settings in ShipStation, which causes our import process to inadvertently skip ahead. What to do: Update the store's settings so that the store is using the same timezone as the server your Zoey store is hosted on. |