Details about ShipStation's integration with APC. Includes requirements, connection process, features, notes, and troubleshooting tips.
APC is a US Postal Service (USPS) Postal Qualified Wholesaler (PQW) that works closely with the USPS to help e-commerce sellers ship international parcels and mail. ShipStation's integration with APC allows you to create international shipping labels to anywhere in their delivery network of over 200 countries. "Pay on scan" is the default for APC, so you are only charged for labels if they’re used.
Interested in an account? Go to the APC website to sign up!
For more information, contact shipstation@apc-pli.com.
Available on Platinum Plan or Higher
To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.
To connect your APC account to ShipStation:
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Your Carriers Add-On
Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.
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Select the APC tile and click Connect.
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Enter your APC Username and Password, and choose an Account Nickname which you'll use to identify the carrier account in ShipStation.
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Click Connect.
ShipStation's integration with APC supports the following standard features:
The ShipStation integration with APC allows the following additional features:
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Feature |
Description |
|---|---|
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Automatic Manifesting |
ShipStation will automatically manifest all open shipments for the previous day at 2 AM PST. A PDF copy of the manifest will be available to download in the End of Day section of the Shipping page. This setting can be disabled if you contact ShipStation support. If disabled, you will be responsible for manifesting your APC shipments. |
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APC always prints the order number in their Label Reference 1 field. You cannot override this using the Label Message 1 field in ShipStation. You can enter a custom message or field replacement into the Label Message 2 field in ShipStation and this will print in the Label Reference 2 field on APC labels.
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To display estimated rates, contact your APC account representative and have them load your rate table into your account. Once your rate table is loaded, contact ShipStation SupportShipEngine Support to enable estimated rates.
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If no Recipient Company Name is provided, the Recipient Name will appear twice on the label.
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The Ship From Location's Address Line 2 will not appear in the Return Address on generated labels. Only Address Line 1 will be visible.
Here are some common issues, potential causes, and troubleshooting tips.
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Issue |
How to Troubleshoot or Resolve |
|---|---|
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Error: Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25 When creating APC labels |
What it means: This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either: What to do:
Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments. |