DHL eCommerce

Details about ShipStation's integration with DHL eCommerce. Includes requirements, connection process, features, notes, and troubleshooting tips.

DHL eCommerce is a cost-effective delivery service for ecommerce merchants. ShipStation's direct integration with DHL eCommerce allows users to create domestic labels as well as international labels destined for any country in DHL's extensive delivery network. For international shipments, ShipStation automatically generates and submits your customs documentation.

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

Requirements

Connection Requirements:

  • An active account with DHL eCommerce.

    Contact your DHL representative to request a quote and begin the DHL eCommerce certification process.

  • Account Client ID

  • API Username and Password

  • Pickup Account Number

  • Rating API Client ID and Secret (if you wish to view rates in ShipStation)

  • Distribution Center Name

Manifest Requirements:

DHL eCommerce requires a printed manifest for each day's shipments.To manifest your shipments, use ShipStation's End of Day process.

Connect a DHL eCommerce account to ShipStation

To connect your DHL eCommerce account to ShipStation, follow the steps below:

Important

If you are still using the DHL eCommerce Domestic via Endicia connection (Legacy connection), please review the DHL eCommerce Domestic section in the Endicia article for more information.

  1. Contact your DHL account representative and request the following information:

    • DHL eCommerce Client ID

    • API Username and Password

    • DHL eCommerce Pickup Number

    • Rating API Client ID and Secret (optional)

    • A list of services available for your account

    • Distribution Center

  2. After you've obtained the above information, log in to your ShipStation account.

  3. Select the DHL eCommerce tile and click Connect.

    DHL Ecommerce logo
  4. Enter your DHL eCommerce Account Number, Pickup Number, API Username, and API Password, and choose a Distribution Center from the drop-down menu.

    v3_INT_DHLeComm_PU_connectionmodal.jpg
  5. Select the DHL eCommerce services approved for use with your account.

  6. Click Connect.

  7. Go to the Orders tab and create a manual order for each DHL eCommerce service approved for your account.

  8. Create shipping labels for the orders, using a different DHL eCommerce service each time.

  9. Go to the Shipping tab and create an End of Day form for the DHL eCommerce test shipments.

Available Features

ShipStation's integration with DHL eCommerce supports the following standard features:

Common ShipStation Features

Domestic Services

DHL SmartMail Parcel Ground

DHL SmartMail Parcel Plus Ground

DHL SmartMail Parcel Plus Expedited

DHL SmartMail BPM Ground

DHL SmartMail BPM Expedited

DHL SM Marketing Parcel Expedited

DHL SM Marketing Parcel Ground

International Services

DHL Globalmail Packet IPA

DHL Globalmail Packet ISAL

DHL Globalmail Packet Plus

DHL Globalmail Packet Priority

DHL Globalmail Packet Standard

DHL Parcel Direct International Expedited - DDP

DHL Parcel Direct International Expedited - DDU

DHL Parcel Direct International Priority - DDP

DHL Parcel Direct International Priority - DDU

DHL Parcel International Priority

DHL Parcel International Standard

Returns Services

DHL SmartMail Parcel Return Light

DHL SmartMail Return Plus

DHL SmartMail Parcel Return Ground

Package Options

Package

Custom Packages

Confirmation Options

Delivery

Additional Features

ShipStation's integration with DHL eCommerce allows for the following additional features:

Feature

Description

Dangerous Goods

You are able to ship Dangerous Goods or Hazardous material using DHL eCommerce.

Select the option in Other Shipping Options in the Order Details and select the type of goods from the drop-down menu. This will print the appropriate warnings on the label.

V3_ORDET_OtherShipping_DangerousGoods_DHLecomm.png

USPS tracking number associated with a DHL-created label (International Shipments)

DHL eCommerce uses the USPS for the US domestic part of the journey and the local postal service in the destination country to make the final delivery. Use the DHL tracking number to track your package with USPS and through the DHL eCommerce site.

An End-of-Day Driver Summary Manifest is REQUIRED for both Domestic & International Shipments

DHL eCommerce requires a printed EOD form for their drivers to collect at pickup. See Close EOD Forms for instructions on how to print EOD forms in ShipStation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Integration Notes

Remember these points about ShipStation's integration with DHL eCommerce:

  • DHL eCommerce Domestic will not display rates in ShipStation unless the Rating API is activated.

  • Labels can and will appear differently when they ship to different destinations. Because shipments go to different DHL eCommerce stations to be sorted by destination, their labels will look differently depending on the shipment destination.

  • Does not support messages or store logos on labels.

  • Shipments generated through our direct DHL eCommerce must be closed out, manifested, and printed through ShipStation. See our End of Day forms article to learn more.

Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Duplicate Tracking Numbers

Tracking numbers created in the seller will always be unique. However, if one DHL eCommerce account (with the same pickup number) is connected to a different ShipStation account, duplicate tracking numbers can occur.

To prevent this from happening, create a new DHL eCommerce sub-account to generate a new unique pickup number. When you connect your DHL eCommerce account to the secondary ShipStation account, use the unique pickup number for the new sub-account. If you aren't sure how to do this, contact DHL eCommerce directly to help set up the sub-accounts (or potentially add multiple pickup numbers to one account).

DHL Express Error Message: "The destination country code XX could not be found. Please check the destination country code."

The country code is not valid in DHL’s system. This is common for very small countries that may have multiple country codes. For example, Curacao has an ISO address country code CW, but DHL is looking for ‘XC’ as the country code.

Use this DHL Shipping Guide to find out if a country needs a DHL specific country code.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.