DHL eCommerce

Details about ShipStation's integration with DHL eCommerce. Includes requirements, connection process, features, notes, and troubleshooting tips.

DHL eCommerce is a cost-effective delivery service for ecommerce merchants. ShipStation's direct integration with DHL eCommerce allows users to create domestic labels as well as international labels destined for any country in DHL's extensive delivery network. For international shipments, ShipStation automatically generates and submits your customs documentation.

Contact your DHL representative to request a quote and begin the DHL eCommerce certification process.

DHL eCommerce v4 API!

ShipStation has completed the work needed to integrate with the new DHL eCommerce v4 API. If you connected your DHL eCommerce account to ShipStation before June 28th, 2021, ShipStation will soon migrate you automatically to the new connection. No action is required on your part.

DHL eCommerce Requirements

Connection Requirements:

  • An active account with DHL eCommerce.

  • A Platinum, Enterprise, or High Volume plan in ShipStation.

  • Account Client ID and Secret

    Provided by DHL via email.

  • Pickup Account Number

  • Distribution Center Name

Manifest Requirements:

DHL eCommerce requires a printed manifest for each day's shipments.To manifest your shipments, use ShipStation's End of Day process.

Connect a DHL eCommerce account to ShipStation

To connect your DHL eCommerce account to ShipStation:

  1. Contact your DHL account representative and request the following information if you do not already have it:

    • DHL eCommerce Client ID and Client Secret

    • DHL eCommerce Pickup Number

    • Distribution Center

  2. Log in to your ShipStation account.

  3. Select the DHL eCommerce tile and click Connect.

    DHL Ecommerce logo
  4. Enter your Client Id, Secret, and Pickup Account number. Then, choose a Distribution Center from the drop-down menu.

    SET_Carrier_DHLecomm_connectionPU.jpg
  5. Select the DHL eCommerce services approved for use with your account.

  6. Click Connect.

You can now create shipping labels in ShipStation using your DHL eCommerce account.

Available Features for DHL eCommerce Integration

ShipStation's integration with DHL eCommerce supports the following standard features:

Common ShipStation Features

Domestic Services

DHL SmartMail Parcel Ground

DHL SmartMail Parcel Plus Ground

DHL SmartMail Parcel Plus Expedited

DHL SmartMail BPM Ground

DHL SmartMail BPM Expedited

DHL SM Marketing Parcel Expedited

DHL SM Marketing Parcel Ground

International Services

DHL Globalmail Packet IPA

DHL Globalmail Packet ISAL

DHL Globalmail Packet Plus

DHL Globalmail Packet Priority

DHL Globalmail Packet Standard

DHL Parcel Direct International Expedited - DDP

DHL Parcel Direct International Expedited - DDU

DHL Parcel Direct International Priority - DDP

DHL Parcel Direct International Priority - DDU

DHL Parcel International Priority

DHL Parcel International Standard

Returns Services

DHL SmartMail Parcel Return Light

DHL SmartMail Return Plus

DHL SmartMail Parcel Return Ground

Package Options

Package

Custom Packages

Confirmation Options

Delivery

Additional Features for DHL eCommerce

ShipStation's integration with DHL eCommerce allows for the following additional features:

Feature

Description

Dangerous Goods

You can ship Dangerous Goods or Hazardous material using DHL eCommerce.

Select the option in Other Shipping Options in the Order Details and select the type of goods from the drop-down menu. This will print the appropriate warnings on the label.

V3_ORDET_OtherShipping_DangerousGoods_DHLecomm.png

USPS tracking number associated with a DHL-created label (International Shipments)

DHL eCommerce uses the USPS for the US domestic part of the journey and the local postal service in the destination country to make the final delivery. Use the DHL tracking number to track your package with USPS and through the DHL eCommerce site.

An End-of-Day Driver Summary Manifest is REQUIRED for both Domestic & International Shipments

DHL eCommerce requires a printed EOD form for their drivers to collect at pickup. See Close and Print Shipments for instructions on how to print EOD forms in ShipStation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about DHL eCommerce Integration

  • DHL eCommerce Domestic will not display rates in ShipStation unless the Rating API is activated for your DHL account.

  • Labels can and will appear differently when they ship to different destinations. This is because shipments go to different DHL eCommerce stations to be sorted by destination.

  • Does not support messages or store logos on labels.

  • All DHL eCommerce shipments must be closed out, manifested, and printed through ShipStation using our End of Day forms process.

DHL eCommerce Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error message: Product Finder is not available from DHL for this account. Please contact your DHL account manager.

Your DHL eCommerce account does not have the Rating API enabled. Contact your DHL account manager and request this be enabled for you.

Duplicate Tracking Numbers

Tracking numbers created in the seller will always be unique. However, if one DHL eCommerce account (with the same pickup number) is connected to a different ShipStation account, duplicate tracking numbers can occur.

To prevent this from happening, create a new DHL eCommerce sub-account to generate a new unique pickup number. When you connect your DHL eCommerce account to the secondary ShipStation account, use the unique pickup number for the new sub-account.

If you aren't sure how to do this, contact DHL eCommerce directly to help set up the sub-accounts (or potentially add multiple pickup numbers to one account).

DHL Express Error Message: "The destination country code XX could not be found. Please check the destination country code."

The country code is not valid in DHL’s system. This is common for very small countries that may have multiple country codes. For example, Curacao has an ISO address country code CW, but DHL is looking for ‘XC’ as the country code.

Use this DHL Shipping Guide to find out if a country needs a DHL specific country code.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.