Details about ShipStation's integration with DHL eCommerce. Includes requirements, connection process, features, notes, and troubleshooting tips.
DHL eCommerce is a cost-effective delivery service for ecommerce merchants. ShipStation's direct integration with DHL eCommerce allows users to create domestic labels as well as international labels destined for any country in DHL's extensive delivery network. For international shipments, ShipStation automatically generates and submits your customs documentation.
Available on Platinum Plan or Higher
To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.
Connection Requirements:
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An active account with DHL eCommerce.
Contact your DHL representative to request a quote and begin the DHL eCommerce certification process.
Account Client ID
API Username and Password
Pickup Account Number
Rating API Client ID and Secret (if you wish to view rates in ShipStation)
Distribution Center Name
Manifest Requirements:
DHL eCommerce requires a printed manifest for each day's shipments.To manifest your shipments, use ShipStation's End of Day process.
To connect your DHL eCommerce account to ShipStation, follow the steps below:
Important
If you are still using the DHL eCommerce Domestic via Endicia connection (Legacy connection), please review the DHL eCommerce Domestic section in the Endicia article for more information.
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Contact your DHL account representative and request the following information:
DHL eCommerce Client ID
API Username and Password
DHL eCommerce Pickup Number
Rating API Client ID and Secret (optional)
A list of services available for your account
Distribution Center
After you've obtained the above information, log in to your ShipStation account.
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Select the DHL eCommerce tile and click Connect.
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Enter your DHL eCommerce Account Number, Pickup Number, API Username, and API Password, and choose a Distribution Center from the drop-down menu.
Select the DHL eCommerce services approved for use with your account.
Click Connect.
Go to the Orders tab and create a manual order for each DHL eCommerce service approved for your account.
Create shipping labels for the orders, using a different DHL eCommerce service each time.
Go to the Shipping tab and create an End of Day form for the DHL eCommerce test shipments.
ShipStation's integration with DHL eCommerce supports the following standard features:
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Common ShipStation Features |
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Additional Features
ShipStation's integration with DHL eCommerce allows for the following additional features:
Feature |
Description |
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Dangerous Goods |
You are able to ship Dangerous Goods or Hazardous material using DHL eCommerce. Select the option in Other Shipping Options in the Order Details and select the type of goods from the drop-down menu. This will print the appropriate warnings on the label.  |
USPS tracking number associated with a DHL-created label (International Shipments) |
DHL eCommerce uses the USPS for the US domestic part of the journey and the local postal service in the destination country to make the final delivery. Use the DHL tracking number to track your package with USPS and through the DHL eCommerce site. |
An End-of-Day Driver Summary Manifest is REQUIRED for both Domestic & International Shipments |
DHL eCommerce requires a printed EOD form for their drivers to collect at pickup. See Close EOD Forms for instructions on how to print EOD forms in ShipStation. |
Remember these points about ShipStation's integration with DHL eCommerce:
DHL eCommerce Domestic will not display rates in ShipStation unless the Rating API is activated.
Labels can and will appear differently when they ship to different destinations. Because shipments go to different DHL eCommerce stations to be sorted by destination, their labels will look differently depending on the shipment destination.
Does not support messages or store logos on labels.
Shipments generated through our direct DHL eCommerce must be closed out, manifested, and printed through ShipStation. See our End of Day forms article to learn more.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
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Duplicate Tracking Numbers Tracking numbers created in the seller will always be unique. However, if one DHL eCommerce account (with the same pickup number) is connected to a different ShipStation account, duplicate tracking numbers can occur. |
To prevent this from happening, create a new DHL eCommerce sub-account to generate a new unique pickup number. When you connect your DHL eCommerce account to the secondary ShipStation account, use the unique pickup number for the new sub-account. If you aren't sure how to do this, contact DHL eCommerce directly to help set up the sub-accounts (or potentially add multiple pickup numbers to one account). |
DHL Express Error Message: "The destination country code XX could not be found. Please check the destination country code." |
The country code is not valid in DHL’s system. This is common for very small countries that may have multiple country codes. For example, Curacao has an ISO address country code CW, but DHL is looking for ‘XC’ as the country code. Use this DHL Shipping Guide to find out if a country needs a DHL specific country code. |