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DHL eCommerce

Details about ShipStation's integration with DHL eCommerce. Includes requirements, connection process, features, notes, and troubleshooting tips.

This article contains:

DHL eCommerce is a cost-effective delivery service for ecommerce merchants. ShipStation's direct integration with DHL eCommerce allows users to create domestic labels as well as international labels destined for any country in DHL's extensive delivery network. For international shipments, ShipStation automatically generates and submits your customs documentation.

Requirements

Connection Requirements:

  • An active account with DHL eCommerce.

    Contact your DHL representative to request a quote and begin the DHL eCommerce certification process.

  • Account Client ID

  • API Username and Password

  • Pickup Account Number

  • Rating API Client ID and Secret (if you wish to view rates in ShipStation)

  • Distribution Center Name

Connect a DHL eCommerce account to ShipStation

To connect your DHL eCommerce account to ShipStation, follow the steps below:

Important

If you are still using the DHL eCommerce Domestic via Endicia connection (Legacy connection), please review the DHL eCommerce Domestic section in the Endicia article for more information.

  1. Contact your DHL account representative and request the following information:

    • DHL eCommerce Client ID

    • API Username and Password

    • DHL eCommerce Pickup Number

    • Rating API Client ID and Secret (optional)

    • A list of services available for your account

    • Distribution Center

  2. After you've obtained the above information, log in to your ShipStation account.

  3. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  4. Select Shipping then choose Carriers & Fulfillment from the left-hand sidebar.

    Settings Sidebar: Shipping dropdown. Red box highlights Carriers & Fulfillment option.

  5. Click the Add a Provider Account button.

    Carriers & Fulfillment page. Arrow points to Add a Provider Account button.

  6. Select the DHL eCommerce tile and click Connect.

    DHL Ecommerce logo

  7. Enter your DHL eCommerce Account Number, Pickup Number, API Username, and API Password, and choose a Distribution Center from the drop-down menu.

    v3_INT_DHLeComm_PU_connectionmodal.jpg

  8. Select the DHL eCommerce services approved for use with your account.

  9. Click Connect.

  10. Go to the Orders tab and create a manual order for each DHL eCommerce service approved for your account.

  11. Create shipping labels for the orders, using a different DHL eCommerce service each time.

  12. Go to the Shipping tab and create an End of Day form for the DHL eCommerce test shipments.

Available Features

ShipStation's integration with DHL eCommerce supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping
Green checkmark. Supported feature. Yes.

International Shipping
Green checkmark. Supported feature. Yes.

Electronic Customs Submission
Red X mark. Unsupported feature. No.

Return Labels
Red X mark. Unsupported feature. No.

Estimated Rates
Green checkmark. Supported feature. Yes.

Carrier Insurance
Red X mark. Unsupported feature. No.

Tracking
Green checkmark. Supported feature. Yes.

Automatic Tracking
Red X mark. Unsupported feature. No.

End of Day (Electronic)
Green checkmark. Supported feature. Yes.

End of Day (PDF)*
Red X mark. Unsupported feature. No.

Label Branding
Red X mark. Unsupported feature. No.

Label Messages
Red X mark. Unsupported feature. No.

Multi-package Shipping
Red X mark. Unsupported feature. No.

Multiple Accounts
Green checkmark. Supported feature. Yes.

Domestic Services

DHL SmartMail Parcel Ground

DHL SmartMail Parcel Plus Ground

DHL SmartMail Parcel Plus Expedited

DHL SmartMail BPM Ground

DHL SmartMail BPM Expedited

DHL SM Marketing Parcel Expedited

DHL SM Marketing Parcel Ground

International Services

DHL Globalmail Packet IPA

DHL Globalmail Packet ISAL

DHL Globalmail Packet Plus

DHL Globalmail Packet Priority

DHL Globalmail Packet Standard

DHL Parcel Direct International Expedited - DDP

DHL Parcel Direct International Expedited - DDU

DHL Parcel Direct International Priority - DDP

DHL Parcel Direct International Priority - DDU

DHL Parcel International Priority

DHL Parcel International Standard

Returns Services

DHL SmartMail Parcel Return Light

DHL SmartMail Return Plus

DHL SmartMail Parcel Return Ground

Package Options

Package

Custom Packages

Confirmation Options

Delivery

Other Available Options

For a comprehensive list of other shipping options and which carriers support them, please review our Available Shipping Options by Carrier article.

Important

The Available Shipping Options by Carrier article lists all the shipping options available when using ShipStation. However, your carrier may offer shipping options that ShipStation does not include. If an option is not included in this list, that means the option is not supported in ShipStation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

End of Day (PDF)*

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

End of Day (PDF)*

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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