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FirstMile

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ShipStation Content Team

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Details about ShipStation's FirstMile integration. Includes requirements, connection process, features, notes, and troubleshooting tips.

FirstMile is a multi-carrier postage reseller that gets ecommerce companies the best rates for shipping services. Find all the benefits of ShipStation's integration with FirstMile through a single account, including paperless, electronically submitted customs forms. Create domestic and international shipping labels for a range of different carriers and shipping service levels.

Contact FirstMile here to get a quote and see if their service is right for you!

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

FirstMile Requirements

Connection Requirements:

  • An active account with FirstMile

  • Your FirstMile Mailer ID

  • Your FirstMile password

  • A FirstMile account nickname to use in ShipStation (optional)

Connect a FirstMile account to ShipStation

To connect your FirstMile account to ShipStation, follow the steps below:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping, then choose Carriers from the left-hand sidebar.

    Settings sidebar with Shipping section open and Carriers section highlighted.

  3. Go to the Your Carrier Accounts tab, then click Add Carrier.

    Carriers Settings, Your Carrier Accounts tab. Arrow points to Add Carrier link.

    Your Carriers Add-On

    Certain plans will require enabling the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.

  4. Select the FirstMile tile and click Connect.

    First mile logo. Button that reads, Connect

  5. Enter your FirstMile Mailer ID, Password, Profile Name, and choose an Account Nickname to identify the carrier account in ShipStation.

  6. Click Connect.

Available Features for FirstMile Integration

ShipStation's integration with FirstMile supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Additional Details FirstMile

ShipStation's integration with FirstMile allows for the following additional features:

Feature

Description

Dangerous Goods

When you create FirstMile shipping labels, you can enable an option to let FirstMile know if the package contains dangerous goods.

This option is available under Other Shipping Options in the Order Details.

ODET_OtherShipping_dangerousgoods_firstmile.png

This carrier may have other requirements when shipping dangerous goods. Check with your account representative to understand what qualifies as dangerous goods and any requirements your carrier may have for these shipments.

Use Automation Rules to apply this setting automatically when an order imports.

Other Available Options

For a comprehensive list of other shipping options and which carriers support them, please review our Available Shipping Options by Carrier article.

The Available Shipping Options by Carrier article lists all the shipping options available when using ShipStation. However, your carrier may offer shipping options that ShipStation does not include. If an option is not included in this list, that means the option is not supported in ShipStation.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

Available Services for FirstMile Integration

Below is a list of FirstMile services available within ShipStation.

Domestic Services

International Services

DHL

  • First Class Flats

  • First Class Parcels

  • Smartmail BPM Expedited

  • Smartmail BPM Ground

  • Smartmail Flats Expedited

  • Smartmail Flats Ground

  • Smartmail Marketing Parcel Expedited

  • Smartmail Marketing Parcel Ground

  • Smartmail Media Mail Ground

  • Smartmail Parcel Plus Expedited

  • Smartmail Parcel Plus Ground

  • Smartmail Parcels Expedited

  • Smartmail Parcels Ground

  • Express Noon

  • Express Noon Document

  • Express Worldwide

  • Express Worldwide Document

  • Global Mail Parcel Direct - DDP

  • Globalmail Business Priority

  • Globalmail Business Standard

  • Globalmail Packet IPA

  • Globalmail Packet ISAL

  • Globalmail Packet Plus

  • Globalmail Packet Priority

  • Globalmail Packet Standard

  • Globalmail Parcel Direct - DDU

  • Globalmail Parcel Direct Express

  • Globalmail Parcel Priority

  • Globalmail Parcel Standard

FedEx

  • FedEx 2Day

  • FedEx Express Saver

  • FedEx Ground

  • FedEx Home Delivery

  • FedEx Priority Overnight

  • FedEx SmartPost BPM

  • FedEx SmartPost Media Mail

  • FedEx SmartPost Parcel Select

  • FedEx SmartPost Parcel Select Lightweight

  • FedEx SmartPost Returns

  • FedEx Standard Overnight

  • FedEx Ground

  • FedEx International Economy

  • FedEx International First

  • FedEx International Priority

Newgistics

  • Newgistics Parcel Select

  • Newgistics Parcel Select Lightweight

Grey dash icon. Not applicable.

OnTrac

  • OnTrac Parcel Select

  • OnTrac BPM

  • OnTrac First Class

  • OnTrac Media Mail

  • OnTrac Parcel Select

  • OnTrac Parcel Select Lightweight

  • OnTrac Priority

Grey dash icon. Not applicable.

UPS

  • UPS 2nd Day Air AM®

  • UPS 2nd Day Air®

  • UPS 3 Day Select®

  • UPS Next Day Air Saver®

  • UPS Next Day Air®

  • UPS Next Day Air Early®

  • UPS® Ground

Grey dash icon. Not applicable.

USPS

  • Pmod BPM

  • Pmod Media Mail

  • Pmod Parcel Select

  • Pmod Parcel Select Lightweight

  • Priority Mail

  • First Class Package

Grey dash icon. Not applicable.

XParcel

  • XParcel Expedited

  • XParcel Ground

XParcel

XPO Logistics

Grey dash icon. Not applicable.

  • XPO Courier Service

  • XPO Economy Parcel

  • XPO IPA Service

  • XPO Priority Parcel Courier

  • XPO Priority Parcel Delivery Confirmation

  • XPO Priority Parcel Non Delivery Confirmation

Package Options

Confirmation Options

  • Package

  • Custom Packages

Standard

Additional Details about FirstMile Integration

  • When you notify a customer or marketplace of a shipment, ShipStation will use the end carrier for the shipment in the notification. For example, if you shipped via FirstMile's FedEx Ground shipping service, ShipStation will use the carrier code for FedEx when it sends notifications.

  • Amazon order numbers and barcodes may present issues on the commercial invoice. There is a limitation on the barcode length, so if it is too long for the page (overflows) and then scan the tracking number twice.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation will manifest the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can manifest the day's shipments for the carrier and create an End of Day PDF that you can print and provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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