FirstMile

Details about ShipStation's FirstMile integration. Includes requirements, connection process, features, notes, and troubleshooting tips.

FirstMile is a multi-carrier, postage reseller who gets ecommerce companies the best rates for shipping services. Find all the benefits of ShipStation's integration with FirstMile through a single account, including paperless, electronically submitted Customs Forms. Create domestic and international shipping labels for a range of different carriers and shipping service levels.

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

FirstMile Requirements

Connection Requirements:

  • An active account with FirstMile. Contact FirstMile here to get a quote and see if their service is right for you!

  • Your FirstMile username

  • Your FirstMile password

  • An FirstMile account nickname to use in ShipStation

Connect a FirstMile account to ShipStation

To connect your FirstMile account to ShipStation, follow the steps below:

  1. Select the FirstMile tile and click Connect.

    Firstmile logo
  2. Enter your FirstMile Mailer ID, Password, Profile Name, and choose an Account Nickname to identify the carrier account in ShipStation.

  3. Click Connect.

Available Features for FirstMile Integration

ShipStation's integration with FirstMile supports the following standard features:

Additional Details FirstMile

ShipStation's integration with FirstMile allows for the following additional features:

Feature

Description

Dangerous Goods

When you create FirstMile shipping labels, you can enable an option to let FirstMile know if the package contains dangerous goods.

This option is available under Other Shipping Options in the Order Details.

V3_ORDET_OtherShipping_dangerousgoods_firstmile.png

Use Automation Rules to apply this setting automatically when an order imports.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Available Services for FirstMile Integration

Below is a list of FirstMile services available within ShipStation.

Domestic Services

FedEx 2 Day

FedEx Express Saver

FedEx Ground

FedEx Home Delivery

FedEx Priority Overnight

FedEx SmartPost BPM

FedEx SmartPost Media Mail

FedEx SmartPost Parcel Select

FedEx SmartPost Parcel Select Lightweight

FedEx SmartPost Returns

FedEx Standard Overnight

First Class Flats

First Class Parcels

Newgistics Parcel Select

Newgistics Parcel Select Lightweight

OnTrac BPM

OnTrac First Class

OnTrac Media Mail

OnTrac Parcel Select

OnTrac Parcel Select Lightweight

OnTrac Priority

Pmod BPM

Pmod Media Mail

Pmod Parcel Select

Pmod Parcel Select Lightweight

Priority Mail

Smartmail BPM Expedited

Smartmail BPM Ground

Smartmail Flats Expedited

Smartmail Flats Ground

Smartmail Marketing Parcel Expedited

Smartmail Marketing Parcel Ground

Smartmail Media Mail Ground

Smartmail Parcel Plus Expedited

Smartmail Parcel Plus Ground

Smartmail Parcels Expedited

Smartmail Parcels Ground

UPS 2nd Day Air AM®

UPS 2nd Day Air®

UPS 3 Day Select®

UPS Next Day Air Saver®

UPS Next Day Air®

UPS Next Day Air Early®

UPS® Ground

USPS First Class Package

XParcel Expedited

XParcel Ground

International Services

Express Noon

Express Noon Document

Express Worldwide

Express Worldwide Document

FedEx Ground

FedEx International Economy

FedEx International First

FedEx International Priority

Global Mail Parcel Direct - DDP

Globalmail Business Priority

Globalmail Business Standard

Globalmail Packet IPA

Globalmail Packet ISAL

Globalmail Packet Plus

Globalmail Packet Priority

Globalmail Packet Standard

Globalmail Parcel Direct - DDU

Globalmail Parcel Direct Express

Globalmail Parcel Priority

Globalmail Parcel Standard

XParcel

XPO Courier Service

XPO Economy Parcel

XPO IPA Service

XPO Priority Parcel Courier

XPO Priority Parcel Delivery Confirmation

XPO Priority Parcel Non Delivery Confirmation

Package Options

Package

Custom Packages

Confirmation Options

Standard

Additional Details about FirstMile Integration

Remember these points about ShipStation's integration with FirstMile:

  • When you notify a customer or marketplace of a shipment, ShipStation will use the end carrier for the shipment in the notification. For example, if you shipped via FirstMile's FedEx Ground shipping service, ShipStation will use the carrier code for FedEx when it sends notifications.

  • FirstMile does not support return labels at this time.

  • FirstMile does not support custom store logos on labels at this time.

  • Amazon order numbers and barcodes may present issues on the commercial invoice. There is a limitation on the barcode length, so if it is too long for the page (overflows) and then scan the tracking number twice.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.