Details about ShipStation's FirstMile integration. Includes requirements, connection process, features, notes, and troubleshooting tips.
FirstMile is a multi-carrier, postage reseller who gets ecommerce companies the best rates for shipping services. Find all the benefits of ShipStation's integration with FirstMile through a single account, including paperless, electronically submitted Customs Forms. Create domestic and international shipping labels for a range of different carriers and shipping service levels.
To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.
An active account with FirstMile. Contact FirstMile here to get a quote and see if their service is right for you!
Your FirstMile username
Your FirstMile password
An FirstMile account nickname to use in ShipStation
To connect your FirstMile account to ShipStation, follow the steps below:
Select the FirstMile tile and click Connect.
Enter your FirstMile Mailer ID, Password, Profile Name, and choose an Account Nickname to identify the carrier account in ShipStation.
ShipStation's integration with FirstMile supports the following standard features:
ShipStation's integration with FirstMile allows for the following additional features:
When you create FirstMile shipping labels, you can enable an option to let FirstMile know if the package contains dangerous goods.
This option is available under Other Shipping Options in the Order Details.
Use Automation Rules to apply this setting automatically when an order imports.
Below is a list of FirstMile services available within ShipStation.
Remember these points about ShipStation's integration with FirstMile:
When you notify a customer or marketplace of a shipment, ShipStation will use the end carrier for the shipment in the notification. For example, if you shipped via FirstMile's FedEx Ground shipping service, ShipStation will use the carrier code for FedEx when it sends notifications.
FirstMile does not support return labels at this time.
FirstMile does not support custom store logos on labels at this time.
Amazon order numbers and barcodes may present issues on the commercial invoice. There is a limitation on the barcode length, so if it is too long for the page (overflows) and then scan the tracking number twice.