RR Donnelley is a multichannel marketing solution which offers numerous services for businesses of all size. ShipStation's integration with RR Donnelley is focused on their domestic and international mail solutions, allowing users to create domestic and international shipping labels anywhere in RR Donnelley's worldwide network.
Connection Requirements:
An active account with RR Donnelley. Click here to contact RR Donnelley about starting an account!
To connect your RR Donnelley account to ShipStation, follow the steps below:
-
Select the RR Donnelley tile and click Connect.
Enter your RR Donnelley Username and Password, and choose an Account Nickname which you'll use to identify the carrier account in ShipStation.
Click Connect.
ShipStation's integration to RR Donnelley supports for the following standard features:
|
Common ShipStation Features
|
|
|
|||||||||||||||||||||||||||||||||||||||||||||
|
|
Additional Features
ShipStation's integration to RR Donnelley allows for the following additional features:
Feature |
Description |
|---|---|
Label Messages |
ShipStation will automatically use Order Number for Reference Field #1 for RR Donnelley shipments. If you define a value for Label Message 1, it will override the default Order Number. |
Automatic Manifesting |
RR Donnelley shipments are automatically manifested nightly. If you do not want your RR Donnelley shipments to be automatically manifested, you'll need to contact your RR Donnelley account representative and have them disable the feature. |
Here are some things you should keep in mind about ShipStation's integration with RR Donnelley:
In order to display estimated rates, you must contact your RR Donnelley account representative and have them load your rate table into your account. Once your rate table is loaded, contact ShipStation Support to have estimated rates enabled.
Shipments to Russia are not available for ShipStation's integration to RR Donnelley.
Here are some common issues, potential causes, and available troubleshooting tips.
Issue |
How to troubleshoot or resolve |
|---|---|
Why am I getting the error "Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25" when creating RR Donnelley labels? |
This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either:
Whichever option you choose, we would also recommend you update your SKU number for the product to be less than 25 characters to prevent the error from occurring on future shipments. |