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RR Donnelley

Details about ShipStation's integration with RR Donnelley. Includes requirements, connection process, features, notes, and troubleshooting tips.

ShipStation's integration with RR Donnelley focuses on their domestic and international mail solutions. These allow users to use automatic tracking and to create domestic and international shipping labels anywhere in RR Donnelley's worldwide network.

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

RR Donnelley Requirements

Connection Requirements:

  • An active account with RR Donnelley.

    Contact RR Donnelley here to start an account!

  • Your RR Donnelley account username and password.

Connect a RR Donnelley account to ShipStation

To connect your RR Donnelley account to ShipStation, follow the steps below:

  1. Go to Account Settings.

    Closeup of Toolbar. The red box highlights the icon for Settings.

  2. Select Shipping then choose Carriers from the left-hand sidebar.

    V3__SET__SB__SHP_Carriers__MRK.png

  3. Click the Add a Provider Account button.

    Carriers & Fulfillment page. Arrow points to Add a Provider Account button.

  4. Select the RR Donnelley tile and click Connect.

    RR Donnelley logo

  5. Enter your RR Donnelley Username and Password, and choose an Account Nickname to identify the carrier account in ShipStation.

  6. Click Connect.

Available Features for RR Donnelley Integration

ShipStation's integration with RR Donnelley supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission*

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Domestic Services

RRD Domestic BPM

RRD Domestic Flats

RRD Domestic Parcels

International Services

RRD Courier Service

RRD Economy Parcel Service

RRD ePacket USPS Service

RRD IPA Service

RRD IPA USPS Service

RRD ISAL Service

RRD ISAL USPS Service

RRD Priority Parcel Courier Service

RRD Priority Parcel DC

RRD Priority Parcel Non DC

Package Options

Package

Custom Packages

Confirmation Options

Standard

RR Donnelley Additional Features

ShipStation's integration to RR Donnelley allows for the following additional features:

Feature

Description

Label Messages

ShipStation will automatically use Order Number for Reference Field #1 for RR Donnelley shipments. If you define a value for Label Message 1, it will override the default Order Number.

Automatic Manifesting

RR Donnelley shipments are automatically manifested nightly. If you do not want your RR Donnelley shipments to be automatically manifested, you'll need to contact your RR Donnelley account representative and have them disable the feature.

Other Available Options

For a comprehensive list of other shipping options and which carriers support them, please review our Available Shipping Options by Carrier article.

Important

The Available Shipping Options by Carrier article lists all the shipping options available when using ShipStation. However, your carrier may offer shipping options that ShipStation does not include. If an option is not included in this list, that means the option is not supported in ShipStation.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about RR Donnelley Integration

Remember these points about ShipStation's integration with RR Donnelley:

  • To display estimated rates, contact your RR Donnelley account representative and have them load your rate table into your account. Once your rate table is loaded, contact ShipStation Support to have estimated rates enabled.

  • Shipments to Russia are not available for ShipStation's integration with RR Donnelley.

  • If you have auto-closeout but need your manifest, ask RR Donnelley to change this on your behalf.

RR Donnelley Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: "Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25" when creating RR Donnelley labels

This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either:

  1. Create a manual order and ship the manual order using RR Donnelley, then use the Mark as Complete action to update the marketplace order with the tracking information.

  2. Use the Rate Browser to create an RR Donnelley shipping label, then use the Mark as Complete action to update the marketplace order with the tracking information.

Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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