Details about ShipStation's integration with RR Donnelley. Includes requirements, connection process, features, notes, and troubleshooting tips.
ShipStation's integration with RR Donnelley focuses on their domestic and international mail solutions. These allow users to use automatic tracking and to create domestic and international shipping labels anywhere in RR Donnelley's worldwide network.
Available on Platinum Plan or Higher
To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.
Connection Requirements:
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An active account with RR Donnelley.
Contact RR Donnelley here to start an account!
Your RR Donnelley account username and password.
To connect your RR Donnelley account to ShipStation, follow the steps below:
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Select the RR Donnelley tile and click Connect.
Enter your RR Donnelley Username and Password, and choose an Account Nickname to identify the carrier account in ShipStation.
Click Connect.
ShipStation's integration with RR Donnelley supports the following standard features:
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Common ShipStation Features |
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Additional Features
ShipStation's integration to RR Donnelley allows for the following additional features:
Feature |
Description |
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Label Messages |
ShipStation will automatically use Order Number for Reference Field #1 for RR Donnelley shipments. If you define a value for Label Message 1, it will override the default Order Number. |
Automatic Manifesting |
RR Donnelley shipments are automatically manifested nightly. If you do not want your RR Donnelley shipments to be automatically manifested, you'll need to contact your RR Donnelley account representative and have them disable the feature. |
Remember these points about ShipStation's integration with RR Donnelley:
To display estimated rates, contact your RR Donnelley account representative and have them load your rate table into your account. Once your rate table is loaded, contact ShipStation Support to have estimated rates enabled.
Shipments to Russia are not available for ShipStation's integration with RR Donnelley.
If you have auto-closeout but need your manifest, ask RR Donnelley to change this on your behalf.
Here are some common issues, potential causes, and troubleshooting tips.
Issue |
How to troubleshoot or resolve |
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Error: "Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25" when creating RR Donnelley labels |
This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either:
Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments. |