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ePost Global

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ShipStation Content Team

Updated

ShipStation's integration with ePost Global (formerly RR Donnelley) is available for US-based ShipStation accounts. ePost Global focuses on its international mail solutions, which allow you to ship to anywhere in ePost Global's worldwide network.

Interested in an ePost Global account? Contact ePost Global to get started.

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

ePost Global Requirements

Connection Requirements:

  • A US-based ShipStation account

  • An active account with ePost Global.

  • Your ePost Global account username and password

Connect an ePost Global account to ShipStation

To connect your ePost Global account to ShipStation:

🇺🇸 🇨🇦 Your Carriers Add-On

For US- and Canada-based ShipStation accounts, certain plans will require you to enable the Your Carriers add-on before you can connect your carrier accounts. If you have not yet enabled it, you'll be prompted to do so before you can connect your accounts.

  1. Go to Account Settings.

    sssettings.png

  2. Select Shipping, then choose Carriers from the sidebar.

    Shippingdropdown.png

  3. Click the Your Carrier Accounts tab.

    AddCarrierAccounts.png

  4. Click the Add Carrier button.

    AddCarrier.png

  5. Select ePost Global and click Connect.

    ePost Global logo. Button that reads, Connect

  6. Enter your ePost Global Username and Password, and choose an Account Nickname to identify the carrier account in ShipStation.

  7. Click Connect.

Available Features for ePost Global

ShipStation's integration with ePost Global supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Red X mark. Unsupported feature. No.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

ICON_greencheck.png

Multi-Package Shipping

Red X mark. Unsupported feature. No.

Multiple Accounts

Green checkmark. Supported feature. Yes.

ePost Global Additional Features

ShipStation's integration to ePost Global allows for the following additional features:

Feature

Description

Label Messages

ShipStation will automatically use the Order Number for Reference Field #1 for ePost Global shipping labels. If you define a value for Label Message 1, it will override the default Order Number.

Automatic Manifesting

ePost Global shipments are automatically manifested nightly. If you do not want your ePost Global shipments to be automatically manifested, you'll need to contact your ePost Global account representative and have them disable the feature.

If you need a copy of a manifest that was automatically closed, contact ePost Global to retrieve your manifest.

Available Services & Package Types

ePost Global (EPG) International Services

  • EPG Courier Service

  • EPG Courier Service Duties Paid

  • EPG Economy Parcel Service

  • EPG ePacket DDP

  • EPG ePacket Service

  • EPG Expedited Parcel with DC

  • EPG Expedited Parcel with DC Duties Paid

  • EPG First Class Parcels International

  • EPG IPA Service

  • EPG ISAL Service

  • EPG PMEI

  • EPG PMEI DDP

  • EPG PMI DDP

  • EPG PMI Service

  • EPG Priority Packet DDP

  • EPG Priority Packet DDU

  • EPG Priority Parcel With DC

  • EPG Priority Parcel With DC Duties Paid

  • EPG Priority Parcel No DC

  • EPG Priority Parcel No DC Duties Paid

ePost Global Package Types

  • Package

  • Custom Packages

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

ePost Global Integration Notes

  • To display estimated rates, contact your ePost Global account representative and have them load your rate table into your account. Once your rate table is loaded, contact our support team to have estimated rates enabled.

  • Shipments to Russia are not available with ShipStation's ePost Global integration.

ePost Global Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

Error: Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25

What it means: This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either:

What to do:

  1. Create a manual order and ship the manual order using ePost Global, then use the Mark as Complete action to update the marketplace order with the tracking information.

  2. Use the Rate Calculator to create an ePost Global shipping label, then use the Mark as Complete action to update the marketplace order with the tracking information.

Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

Multi-Package Shipping

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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