ePost Global (formerly RR Donnelley)

Details about ShipStation's integration with ePost Global (formerly RR Donnelley). Includes requirements, connection process, features, notes, and troubleshooting tips.

ShipStation's integration with ePost Global (formerly RR Donnelley) focuses on their domestic and international mail solutions. These allow you to use automatic tracking and create domestic and international shipping labels anywhere in ePost Global's worldwide network.

Interested in an ePost Global account? Contact ePost Global to get started.

Available on Platinum Plan or Higher

To connect this provider, you must be on a Platinum or higher subscription plan. If you would like to add this provider but do not see the connection tile, you will need to upgrade your subscription to the Platinum plan.

ePost Global Requirements

Connection Requirements:

  • An active account with ePost Global.

  • Your ePost Global account username and password

Connect an ePost Global account to ShipStation

To connect your ePost Global account to ShipStation:

  1. Select the ePost Global tile and click Connect.

    ePost Global logo. Button that reads, Connect
  2. Enter your ePost Global Username and Password, and choose an Account Nickname to identify the carrier account in ShipStation.

  3. Click Connect.

Available Features for the ePost Global Integration

ShipStation's integration with ePost Global supports the following standard features:

ePost Global Additional Features

ShipStation's integration to ePost Global allows for the following additional features:

Feature

Description

Label Messages

ShipStation will automatically use the Order Number for Reference Field #1 for ePost Global shipping labels. If you define a value for Label Message 1, it will override the default Order Number.

Automatic Manifesting

ePost Global shipments are automatically manifested nightly. If you do not want your ePost Global shipments to be automatically manifested, you'll need to contact your ePost Global account representative and have them disable the feature.

If you need a copy of a manifest that was automatically closed, contact ePost Global to retrieve your manifest.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

Multi-Package Shipping

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about the ePost Global Integration

  • To display estimated rates, contact your ePost Global account representative and have them load your rate table into your account. Once your rate table is loaded, contact ShipStation Support to have estimated rates enabled.

  • Shipments to Russia are not available with ShipStation's ePost Global integration.

ePost Global Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Length exceeds maximum allowed; Name XLI_ItemCode; Length Allowed: 25

What it means: This error message occurs if the SKU for any product in the order is greater than 25 characters. For manual orders, you can edit the product in the order so that the SKU is less than 25 characters. If this is a marketplace order, you will need to either:

What to do:

  1. Create a manual order and ship the manual order using ePost Global, then use the Mark as Complete action to update the marketplace order with the tracking information.

  2. Use the Rate Calculator to create an ePost Global shipping label, then use the Mark as Complete action to update the marketplace order with the tracking information.

Whichever option you choose, we also recommend you update your product SKU number to be less than 25 characters and prevent the error from occurring on future shipments.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

Multi-Package Shipping

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.