Quickstart Account Setup

Explains how to connect a store and postage account, and how to set your label layout when you log in for the first time.

There are four essential things you need to do before you create labels in ShipStation:

  1. Connect your Store

    The most common way to import orders is through a connected store (although this is not the only way to bring in orders to ShipStation).

  2. Connect a Postage Account

    Connect your existing accounts to view rates and request labels.

    You can also take advantage of the Stamps.com account with discounted shipping rates and no monthly fee provided through ShipStation.

  3. Set Your Label Layout

    Set your label format and configure your printer.

    For maximum efficiency, install ShipStation's printer app: ShipStation Connect.

  4. Enter a Ship From Location

    The Ship From Location tells ShipStation where you are shipping from, which is required before your postage provider will return a rate. 

Once you have completed these four steps, you can start creating labels for your orders!

Return to the Welcome Screen

If you navigate away from the Welcome screen before you have completed all the steps, click the Onboard tab at the top to return.

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Need help getting started or optimizing your ShipStation workflows?

Contact ShipStation’s Professional Services team! ShipStation’s Pro-Services team can help:

  • Configure your account.

  • Integrate your stores, carriers, and other platforms.

  • Train you and your staff.

  • Provide consultations to ensure you have the optimum setup for your business.

Fill out the form on our Services page and let us know what kind of help you need. Our Pro Services team will contact you right away.

Account Setup Demo Video

This video demonstrates how to set up your ShipStation account from the first time you login, and guides you through creating and printing your first label.

Click the chapter markers in the video if you wish to jump ahead to another section.

Connect Your Store

If you just started your ShipStation trial, the first screen will prompt you to connect a selling channel

A connection to your online store is the most common way to get orders into ShipStation so you can create labels for your online store. However, you can manually create orders in ShipStation without a connected store, and you can use the ShipStation Rate Calculator to create a label without an order. If you do not need to connect a store at this time, go ahead to the Connect a Shipping Carrier section.

To connect your store so you can import orders:

  1. Click Connect a Channel.

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  2. Select the store platform you want to connect from the list.

    Type the store platform name into the search bar to filter which options you see.

    List of selling channel options available to connect to ShipStation.
  3. Follow the on screen instructions to connect your store.

Store Connection Steps

The specific steps to connect your store will differ from selling channel to selling channel. For more information on a specific store connection process, go to Integrations Help and click on your selling channel name.

You may continue to add selling channels in this screen, or go on to the next step. You can always add more selling channels later by going to Settings > Selling Channels > Store Setup.

selling channel

Connect a Shipping Carrier

If you just started your ShipStation trial, the Onboard screen will prompt you to set up a shipping carrier.

  1. Click Set up carriers

    Set up carriers prompt with button highlighted in red box.
  2. Choose the carrier you want to add.

    Carrier selection for United States based users.
  3. Follow the on screen instructions to add your carrier account.

Set up a specific Carriers

The specific steps and information necessary to connect your account will vary from carrier to carrier. For more information on a specific carrier process and requirement, go to Integrations Help and click on your carrier's name.

USPS Setup

ShipStation includes free access to a Stamps.com account with your ShipStation subscription.

To set up this Stamps.com account or to add your existing Stamps.com account and have it converted to a free account, complete the following steps:

  1.  Click Complete USPS setup in the Welcome screen. 

  2. Click Continue Setup to set up a new Stamps.com account. Then fill in the requested information. 

    If you are connecting your existing Stamps.com account, select Use my Stamps.com account option and enter your account details before clicking Continue Setup

    Add a Stamps.com Account prompt.

Tip

If you'd like to view the Stamps.com rates before you add a Stamps.com account, you can do so! ShipStation will display the Stamps.com USPS rates in both the rate calculator and the order sidebar even before you sign up for or connect a Stamps.com account.

The Stamps.com account will also give you access to ShipStation Carrier Services, which allows you to create labels for USPS and other carriers using your Stamps.com account balance and payment method.

You may continue to add carrier accounts in the Welcome screen, or go on to the next step. You can always add more carriers later by going to Settings > Shipping > Carriers & Fulfillment.

Set Label Layout

Tell ShipStation whether you print labels to a thermal label printer or to a standard desktop printer.

All labels created in ShipStation are 4" × 6" labels suitable for thermal label printers. If you use an inkjet or laser printer to print multiple labels on a standard letter-sized sheet, ShipStation adjusts the label orientation 90 degrees to print two labels horizontally on an 8.5" x 11" sheet of paper.

To select a label layout:

  1. Click Select a Label Layout.

    Select a label layout prompt with button highlighted.
  2. Select the format that matches the type of printer you use. Select whether to print only the labels or to print labels and packing slips together. 

    Label layout options for 4x6 labels or traditional printers.
    • Choose one of the 4" x 6" options if you use a thermal label printer, like a DYMO or Zebra.

    • Choose one of the 8.5" x 11" options if you use an inkjet or laser printer.

  3. Click Save Settings

Label Formats with Packing Slips

If you select a label format that includes a packing slip, your label and packing slip will always print together when printing a label. You can still print packing slips separately, but the packing slip format is determined by the label document options. You will not be able to set a unique packing slip format for printing individual packing slips.

You can change your label layout at any time in Settings > Printing > Printing Setup > Label Document Options.

You have now completed the Welcome screen!

Next, you will import orders from your connected store.

Set Ship From Location

To successfully calculate rates and print labels, you must add the address where the package ships from. We call this a Ship From Location.

To set up a Ship From Location in the Onboard screen:

  1. Click Set Ship From Location.

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  2. Enter a Ship From Address nickname (this is how ShipStation will refer to this address in drop-down menus).

    Then, fill in the fields for the Pickup Address.

    Add a Ship From Location screen.

    If your Return Address is different than the Pickup Address, uncheck Use Pickup Address as Return address and enter the return address.

  3. Click Save when finished.

You can now click Complete Setup and start shipping! ShipStation will take you to your orders screen so you begin importing or creating orders.

storeselling channel