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Overstock.com

How to add an Overstock.com store to ShipStation, what features are available, and other need-to-know details.

This article contains:

Overstock.com sells a broad range of new products at low prices, including furniture, décor, rugs, bedding, home improvement, jewelry, electronics, apparel, and more.

Integration in Development

ShipStation's integration with Overstock.com is under development and not available for all users.

We are performing maintenance on our existing Overstock.com integration.

As of Monday, Novermber 4, 2019, no new connections will be supported. Sellers with active Overstock stores and existing connections will remain unaffected and will work 'as-is.'

Check out our blog for news and information on new integrations available in ShipStation.

Requirements

Connection Requirements:

Order Import Requirements:

  • Must include a Ship To address.

  • ShipStation will only import orders placed within the last 120 hours.

Connect an Overstock.com store to ShipStation

Follow the steps below to connect your Overstock.com store to ShipStation:

  1. Go to Account Settings (the wrench icon in the upper right).

    V3 Closeup of Toolbar. Red box highlights the wrench icon for Settings.

  2. Select Selling Channels from the left-hand sidebar, then choose Store Setup.

    Left-hand sidebar. Under Selling Channels, red box highlights Store Setup

  3. Click + Connect a Store or Marketplace.

    Closeup of Store Setup. Red arrow points to Connect a Store or Marketplace button.

  4. Select the Overstock.com tile.

    overstock.com logo

  5. Enter your Overstock Username and Password. For Overstock Store URL, enter the following value:

    https://api.supplieroasis.com

  6. Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

Available Features

ShipStation's integration with Overstock.com supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Custom Statuses
Red X mark. Unsupported feature. No.

Customer Emails
Red X mark. Unsupported feature. No.

Customer Phone Numbers
Green checkmark. Supported feature. Yes.

Requested Service
Green checkmark. Supported feature. Yes.

Payment Method
Red X mark. Unsupported feature. No.

Discounts
Red X mark. Unsupported feature. No.

Identifies Gift Orders
Red X mark. Unsupported feature. No.

Internal Notes
Red X mark. Unsupported feature. No.

Notes from Buyer
Red X mark. Unsupported feature. No.

Order Weight
Red X mark. Unsupported feature. No.

Item Weight
Red X mark. Unsupported feature. No.

Item Images
Red X mark. Unsupported feature. No.

Item Options
Red X mark. Unsupported feature. No.

Item Warehouse Location
Red X mark. Unsupported feature. No.

Status Mappings

Status

Overstock.com Status

Awaiting Payment

Acknowledged

Awaiting Shipment

Processing

Shipped

Complete

Cancelled

Cancel, Cancelled

On Hold

Entered

Pending Fulfillment

Accepted

Sent with Shipment Update

Field

Supported?

Status Update
Green checkmark. Supported feature. Yes.

Tracking Number
Green checkmark. Supported feature. Yes.

Carrier
Green checkmark. Supported feature. Yes.

Service
Green checkmark. Supported feature. Yes.

Carrier Fee
Red X mark. Unsupported feature. No.

Note to Buyer
Red X mark. Unsupported feature. No.

Item Information
Red X mark. Unsupported feature. No.

Additional Features

ShipStation's integration with Overstock.com allows for the following additional features:

Feature

Description

Custom Fields

ShipStation will receive the following Overstock.com fields as custom fields:

  • Custom Field 1: Sales Channel Name

  • Custom Field 2: Warehouse Code

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

Integration Notes

Keep this in mind about ShipStation's integration with Overstock.com:

  • We are performing maintenance on our Overstock.com integration. As of Monday, November 4, 2019, no new connections will be supported. Sellers with active Overstock stores and existing connections will remain unaffected and will work 'as-is.'

    • Tips for Existing Stores: 

      • Product Records: We are aware of an issue where order item names are importing into ShipStation as the product variant. E.g., “Awesome T-Shirt red, large” imports into ShipStation as “red, large”. Use ShipStation's Product Automation defaults to override the imported order item name to display the actual product name instead.

      • Shipment Notifications: We understand that some orders may not be updated automatically with shipment info once you create a label in ShipStation. When this occurs, you will need to update your shipment tracking information manually on Overstock in your Supplier Oasis dashboard.

  • Overstock requires all orders to be processed within one business day after the purchase is made.

  • ShipStation does not notify Overstock customers with shipment information. Overstock will handle all communication with your customers.

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer email address and can send customer shipment notification and delivery emails.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation Classic.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

ShipStation will update the order on the selling channel to the Shipped, Fulfilled, or Completed status after a shipment or fulfillment is created.

The shipment update ShipStation sends to the selling channel will include the shipment tracking number.

The shipment update ShipStation sends to the selling channel will include the carrier used for the shipment.

The shipment update ShipStation sends to the selling channel will include the shipping service used for the shipment.

The shipment update ShipStation sends to the selling channel will include the carrier's cost for the shipping label.

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

The shipment update ShipStation sends to the selling channel will include details about the specific line items in the shipment, which allows for partial shipment updates.

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