Overstock.com

Updated

Overstock.com sells a broad range of home products at low prices, including furniture, décor, rugs, bedding, home improvement, jewelry, electronics, apparel, and more. Overstock integrates directly with ShipStation to automatically import your orders so you can start shipping quickly. ShipStation will automatically notify your Overstock account with each order's shipment details as soon as you create each label.

Learn more about Overstock.com's partnership program.

New Overstock.com Connection

The Overstock integration is available to all as of August 12, 2022. Any stores connected prior to this date may need to reconfigure their connection. You can only reconfigure an Overstock store connection in ShipStation's new layout.

Overstock Requirements

Connection Requirements:

  • An active partner account with Overstock.com.

  • Your Overstock account username and password.

Order Import Requirements:

  • Must include a Ship To address.

  • ShipStation will only import orders placed within the last 120 hours.

Connect an Overstock.com store to ShipStation

To connect your Overstock.com store to ShipStation:

  1. Go to Account Settings.

    sssettings.png

  2. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  3. Click Connect a Store or Marketplace.

    Store Setup Settings, box highlights Connect a Store or Marketplace button.

  4. Select Overstock.com.

    overstock.com logo

  5. Enter your Overstock Username and Password.

  6. Click Connect.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Overstock Integration

ShipStation's integration with Overstock.com supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Red X mark. Unsupported feature. No.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

Green checkmark. Supported feature. Yes.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Red X mark. Unsupported feature. No.

Order Weight

Red X mark. Unsupported feature. No.

Item Weight

Red X mark. Unsupported feature. No.

Item Images

Red X mark. Unsupported feature. No.

Item Options

Red X mark. Unsupported feature. No.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

Overstock.com Status

Awaiting Payment

Acknowledged

Awaiting Shipment

Processing

Shipped

Complete

Cancelled

Cancel

Cancelled

On Hold

Entered

Pending Fulfillment

Accepted

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to Overstock with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.
Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Additional Overstock Features

ShipStation's integration with Overstock.com allows for the following additional features:

Feature

Description

Custom Fields

ShipStation will receive the following Overstock.com fields as custom fields:

  • Custom Field 1: Sales Channel Name

  • Custom Field 2: Warehouse Code

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Overstock Integration Notes

  • Overstock requires all orders to be processed within one business day after the purchase is made.

  • ShipStation does not notify Overstock customers with shipment information. Overstock will handle all communication with your customers.

  • Product Records: We are aware of an issue where order item names import into ShipStation as the product variant. E.g., “Awesome T-Shirt red, large” imports into ShipStation as “red, large”. Use ShipStation's Product Defaults to override the imported order item name to display the actual product name instead.

  • Shipment Notifications: We understand that some orders may not be updated automatically with shipment info once you create a label in ShipStation. When this occurs, you will need to update your shipment tracking information manually on Overstock in your Supplier Oasis dashboard.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information
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