USPS from ShipStation

Details about using USPS from ShipStation: Requirements, available features, and other notes.

USPS from ShipStation allows you to create domestic and international USPS labels in ShipStation right away, without creating your own separate postage account. With USPS from ShipStation you can immediately take advantage of ShipStation's pre-negotiated USPS rates, up to 89% off USPS retail rates.

USPS Service Updates

Alerts, Disruptions, and Suspensions to Service

Updated May 1, 2023: USPS provides updated service alerts on their website for any situation affecting USPS parcel delivery.

If shipping to a country experiencing a USPS service disruption, we recommend shipping packages via UPS or GlobalPost.

Unless otherwise noted, service suspensions to a particular country do not affect delivery of military and diplomatic mail.

USPS from ShipStation Requirements

  • Activate ShipStation Carriers by adding your payment method.

    You'll be prompted to enter your payment method the first time you attempt to create a label with any ShipStation Carrier, or you can add in advance in either your Carrier settings or Payments & Subscription settings.

  • Add funds to your ShipStation Balance.

    All ShipStation Carrier labels are purchased using the funds in your ShipStation Balance. The first time you add your payment method, you'll be prompted to add funds so you can begin purchasing labels right away.

Activate ShipStation Carriers

Activating ShipStation Carriers requires adding your label payment method and agreeing to the carriers' Terms of Service. Once activated, you'll have access to all of the carriers available for your account's country.

To activate ShipStation Carriers:

  1. Click the Get Started button.

    Carriers settings with arrow pointing to Get Started button
  2. Follow the on-screen instructions to enter your billing details, agree to the terms and conditions, and finish the setup.

Once completed, you can add funds to your ShipStation Balance and create labels with ShipStation Carriers.

Enable Auto-Funding For a Seamless Experience

We recommend enabling auto-funding to ensure your balance always has the funds for your label purchase needs.

Adding New ShipStation Carriers

ShipStation will sometimes add new carriers to the ShipStation Carriers roster! If you have already activated ShipStation Carriers and would like to start using the new carrier's services, you just need to update your ShipStation Carriers settings and agree to the new carrier's Terms of Service.

Go to Settings > Shipping > Carriers and click the Update button.

ShipStation Carriers settings showing a notification banner for new services and the Update button selected

Agree to the new carrier's terms and you're done! You can immediately start creating labels with the new carrier.

Available Features for USPS from ShipStation

USPS from ShipStation supports the following standard features:

Additional Features for USPS from ShipStation

USPS from ShipStation supports the following additional features:

Feature

Description

Scheduled Pickups

After creating USPS from ShipStation labels, you can schedule a pickup for eligible shipments the next day directly in ShipStation.

Dangerous Goods

When you create USPS shipping labels, you can indicate that the package contains dangerous goods.

This option is available under Other Shipping Options in the Order Details, if your selected service supports it.

Other shipping options with the option This shipment contains dangerous goods highlighted.

Dangerous Goods Must Be Shipped Using Ground Advantage

Currently, shipments containing Dangerous Goods can only be shipped when USPS Ground Advantage has been selected as a service with ShipStation

Use Automation Rules to apply this setting automatically when an order imports.

GlobalPost services available by default

USPS from ShipStation automatically includes access to GlobalPost Economy and GlobalPost Standard International services. Use GlobalPost services to save on international shipping rates and take the hassle out of international shipping.

If you ship more than 5 international packages a day (on average), you may also qualify for GlobalPost SmartSaver with USPS from ShipStation.

Global Advantage Program for First Class and Priority Services

When selecting USPS First-Class International, Priority International, or Priority Express International services for USPS from ShipStation, you will automatically receive a Global Advantage Program label.

GAP services provide additional savings over the USPS international rates, as well as automated customs submission, lost/damage protection, proof of delivery, and many other benefits. Review our Global Advantage Program help article for more details.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

Using GlobalPost Services

GlobalPost offers Economy and Standard International services with USPS from ShipStation as well as a hassle-free loss/damage claims process. Details about each service and the claims process are provided in the sections below.

GlobalPost Economy International

With GlobalPlus Economy International, you can ship to over 200 countries.

Available Package Types

Max Weight

Min Dimensions

Max Dimensions

Package

4.4 lbs

5" x 3.5" x 0.75"

Max length (the longest side): 24"

Length + Width + Height cannot exceed 36"

Rolls

Up to 70 lbs.

Varies by country.

Min length (the longest side) is 4"

Minimum length + 2x Diameter is 6 - 3/4"

Max Length (the longest side) is 36"

Max Length + 2x Diameter cannot exceed 42"

Additional service details:

  • Tracking: Door to country

  • Maximum value of goods: $400 USD

  • No default coverage for loss or damage (you may add third-party insurance if desired)

  • Duties & taxes: paid by recipient (DDU)

GlobalPost Standard International

Available Package Types

Max Weight

Min Dimension

Max Dimension

Large Envelope or Flat

16 oz

11.5" x 6.125" x 0.25"

15" x 12" 0.75"

Package

70 lbs

5" x 3.5" x 0.75"

Max Length (the longest side) is 24"

Length + Width + Height cannot exceed 36"

Flat Rate Envelopes, Small Flat Rate Box

4 lbs

Based on Flat Rate package type

Based on Flat Rate package type

Tube/Rolls

Up to 70 lbs.

Varies by country.

Min length (the longest side) is 4"

Minimum length + 2x Diameter is 6 - 3/4"

Max Length (the longest side) is 36"

Max Length + 2x Diameter cannot exceed 42"

Additional service details:

  • Tracking: Door to door

  • Maximum value of goods: varies by country (up to $2500 USD)

  • Default loss/damage coverage: up to $100 against loss or damage + shipping costs

  • Duties & taxes: paid by recipient (DDU)

GlobalPost Smartsaver

If you ship at least 5 GlobalPost shipments per day (on average), you may qualify for up to 30% off GlobalPost's already discounted rates through the SmartSaver program.

With SmartSaver, you'll consolidate your individual international shipments into a container which you then hand over to GlobalPost to process. To find out if you qualify, fill out the GlobalPost Contact Us form with the requested details. If you qualify, a GlobalPost representative will contact you to get you started.

If you've already been approved and onboarded to the SmartSaver program, go to our GlobalPost SmartSaver help article to learn how to create your inner and container labels in ShipStation.

File a Claim for Loss or Damage

Should any of your GlobalPost shipments that include loss/damage coverage become lost or damaged in transit, you can file a claim within 90 days of the shipment date.

GlobalPost Standard shipments include up to $100 in loss/damage protection. GlobalPost Plus shipments include up to $200 in loss/damage protection.

Requirements for Filing a Claim

  • All claims must be filed by the shipper, not the recipient.

  • Damage claims can be submitted at any time. Claims for lost packages cannot be submitted until 30 days after the shipment date.

  • All claims must be submitted within 90 days after the shipment date.

How to File a Claim

  1. Go to the GlobalPost Claim Form page.

  2. Fill in the online form:

    • You will need a good contact email, the shipment tracking number and shipment date, and claim amount.

    • Do not include the shipping cost when filling in the Claim Amount field. If the claim is approved, the shipping cost will be added to your total payment.

    • For damage claims, upload an image of the damaged shipment.

  3. Send the form when all fields have been completed.

    • If you submit a partially completed form, GlobalPost will not be able to process your claim and will notify you via email. Complete any missing information on your previously submitted claim form and resubmit it, or complete a new claim.

Once a claim has been approved, the refund will be immediately credited to your shipping account. It can take up to 3 weeks for a claim to be processed. Please contact GlobalPost if you have not received a response to your claim within 3 weeks.

If you feel your claim was incorrectly denied, please submit a new claim with new or updated information.

Schedule a USPS Pickup

You can request a free USPS pickup for the next shipping day (Monday through Saturday) directly in ShipStation for any USPS shipment you've created.

Notes About Scheduling Pickups

  • Certain USPS Post Office locations do not support Saturday pickup, so a pickup request placed on Friday would be scheduled for Monday with these locations. Please contact your local Post Office to confirm their pickup schedule.

  • Media Mail shipments are not eligible for pickups by USPS. For up-to-date information on what USPS considers eligible for pickup please see their FAQ.

USPS from ShipStation Settings

USPS from ShipStation includes the following options under the Actions menu.

Carriers settings with the USPS action menu open to display all options
  • View Reports

  • Carrier Settings

  • Update Password

  • Refresh Services

  • Manage Services

See the description for each option in the table below:

Actions Menu Options

Description

View Reports

View your ShipStation Carriers-related transactions. This option will open a new window to view the account balance, credits, deductions, and expenses. You can filter by date and create a printable report if needed.

Carrier Settings

Opens a new browser window to show account and profile settings. Generally, you do not need to make any changes to your account here. It can, and should, all be done within ShipStation.

Update Password

If you activated ShipStation Carriers before November 2023 and connected it to an existing Stamps.com account, use this option if you have updated your Stamps.com account password. This will allow ShipStation can continue to access the Stamps.com account to purchase labels.

IMPORTANT: If you did not use an existing Stamps.com account when you first set up ShipStation Carriers, then you will not have a password to update and will not need to use this feature!

Refresh Services

Refreshes the list of available services for each ShipStation carrier. You may need to do this if a carrier makes additional services available to ShipStation, but this does not happen often.

Manage Services

Opens the Manage Services pop-up so you can enable and disable specific services for that carrier. This is the same pop-up you would see if you clicked the # of # Services link next to the carrier name.

Notes about USPS from ShipStation

  • Post-shipping rate adjustments may occur with USPS shipments if your package details (like weight and dimensions) do not match the details entered to create your label.

    All USPS shipments are subject to the USPS Automatic Package Verification System (APV). Any adjustment applied through APV will be either added or deducted automatically to/from your ShipStation Balance. USPS reserves the right to apply APV adjustments at any time.

  • To receive a refund for unused postage, you must void the label within 28 days. The cost of the label will be credited back to your ShipStation Balance. Most funds are credited back the same day but can take up to 21 business days to process.

  • To report a lost USPS shipment created via ShipStation, you must file a claim with USPS.

  • USPS does not support Signature or Adult Signature confirmation for shipments to international addresses.

  • USPS SCAN forms must be created before 9pm local time.

  • Label Messages are not available for international shipments or domestic First-Class Mail shipments using the Letter package type.

  • USPS labels created through ShipStation will not show postage amounts.

  • USPS labels will no longer display the transit time for Priority Mail shipments in the label banner.

  • Media Mail shipments are not eligible for pickups by USPS. For up-to-date information on what USPS considers eligible for pickup please see their FAQ.

  • If you have questions about your account or encounter any billing issues, please contact the ShipStation Support team.

Troubleshooting Tips for USPS from ShipStation

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

When I try to void a label, I receive the error message 'Authentication Failed'.

If you void a label and receive this error message, it could be that you activated ShipStation Carriers by connecting it to an existing Stamps.com account and have updated that account password but haven't updated the password in ShipStation.

To update your password in ShipStation, go to Settings > Shipping > Carriers. Then click the Action Menu Actions menu and select Reauthorize.

First Class Mail International (FCMI) shipments' tracking numbers not sent to marketplaces or customers.

What it means: The tracking number provided for FCMI shipments is not always fully trackable and will often not provide any additional tracking details beyond the shipment leaving the country. Since these tracking numbers do not always provide full delivery information, ShipStation considers them to be "non-trackable" and will not include them in notifications by default.

What to do: If you want ShipStation to include FCMI tracking numbers in notifications, go to Settings > Shipping > International Settings and enable the option Send non-trackable Tracking Number to Marketplaces at the bottom of the page.

Despite the wording of the setting, it applies to both marketplace and customer notifications.

My Priority Mail Express shipment arrived late, how do I get a refund for the late delivery?

Email shippersupport@stamps.com with the tracking number(s) and created date(s) for the shipment(s). The ShipStation Support team will evaluate the claim and respond within 24 hours.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.