InkSoft

How to add an InkSoft store to ShipStation, what features are available, and other need-to-know details.

InkSoft is a cloud-based, business-software platform designed to handle the unique needs of print shops and decorators. Our integration sends your InkSoft order data into ShipStation (including specific design, color, and size) to create labels in bulk and get your products to your customers. After you create a label, ShipStation will update the InkSoft order to Shipped status and upload relevant tracking information.

If you don't already have an account, visit InkSoft to learn more.

InkSoft Requirements

Connection Requirements:

  • An active account with InkSoft.

  • Your InkSoft account Username, Password, and PublisherID

Order Import Requirements:

  • Must include a Ship To address.

Connect an InkSoft store to ShipStation

To connect your InkSoft store to ShipStation:

Tip

Our partners at InkSoft have created a great video that demonstrates the connection process outlined below.

  1. Select the InkSoft tile.

    Image: InkSoft logo.
  2. Enter your InkSoft Username, Password, and PublisherId in the matching fields.

    • You can find your PublisherId in the bottom-right corner of any page when logged into InkSoft as an admin user.

    • The InkSoft username you enter here must have access to Fulfillment Store Admin permission level.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for InkSoft Integration

The ShipStation integration with InkSoft supports the following standard features:

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Inksoft Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Store Error - Error Updating store: An error occurred attempting to update orders: Error in XML.

This error means you currently have no orders waiting in your InkSoft account. This error will go away the next time ShipStation requests orders from InkSoft and there are orders available to import.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information