UPS Air Service Adjustments Due to Worldport Incident
An aircraft accident occurred on Tuesday, November 4, at Worldport in Louisville, Kentucky, UPS’s main hub in the United States. As a result, UPS is making the following operational adjustments:
- The money-back guarantee (also known as the UPS® Service Guarantee) for packages either shipped from or delivered to the United States is currently active for some Air and International services. Some others remain suspended. See the UPS Service Guarantee page for details.
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Delivery commitment times for:
- UPS Next Day Air® Early and UPS Worldwide Express Plus® services to the U.S will be extended by 90 minutes.
- UPS Next Day Air®, UPS 2nd Day Air A.M.®, and UPS Worldwide Express® services to commercial and residential locations in the U.S., and all other time-definite Air and International Air services will be extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).
Contingency plans are in place to help ensure that shipments arrive at their final destinations as quickly as conditions permit.
UPS Ground Saver® services provide an economic solution for residential ground delivery.
UPS® Ground Saver can be used for Domestic Shipments to the 48 contiguous United States.
Before enabling this option in ShipStation, contact your UPS account rep to ensure your contract allows Ground Saver® shipments and connect your UPS account to ShipStation.
UPS SurePost® Updates
- As of April 2, 2025, UPS has replaced the name SurePost® service with Ground Saver® as its economy product. This change will appear in all shipping, billing, pricing systems, and labels.
- Also as of April 2, 2025, UPS has reduced Ground Saver's free Declared Value Coverage from $100 to $20. To make up the difference, you can purchase ParcelGuard on ShipStation starting at $0.99 per $100 of insured value.
- Effective 12/30/2024: UPS Ground Saver® service will no longer deliver to PO/APO/FPO addresses, as well as shipments to Alaska, Hawaii, Puerto Rico, U.S. Territories, and U.S. Post Office Boxes™. UPS Ground Saver® service is not available for international packages. If you have any questions, please contact your UPS representative.
You must first have a UPS account set up in ShipStation. See the Connect UPS Carrier article for instructions.
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Click the Your Carrier Accounts tab, then open the Actions menu
and click Carrier Settings next to your connected UPS account in the list of carriers.
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Check Enable Rates for Additional Services and click Save.
You may need to log out and back into your ShipStation account before UPS Ground Saver® appears as a service option for your shipments.
UPS Ground Saver® labels will display two addresses:
- The first address is the UPS Ground Saver® hub.
- The second address is the final destination (that is, the recipient's address).
The UPS Ground Saver® service has a few limitations and features that other UPS services do not have.
| Carrier Feature | Supported? |
|---|---|
| Domestic Shipping | |
| International Shipping | |
| Multi-Package Shipping | |
| Rate Calculator | |
| Return Labels | |
| Label Messages | |
| Label Branding | |
| Military Addresses | |
| Third-Party Billing |
For further information about UPS Ground Saver®, review the UPS About Ground Saver® page.
UPS Ground Saver® Rates
UPS Ground Saver® does not send rates to ShipStation, so you will not see a rate when you select this service. Additionally, for merchants who use the ShipStation API, getRate calls will not return usable Ground Saver® rates.