UPS SurePost®

How to enable UPS SurePost in ShipStation and what features are available.

The UPS SurePost® services work with the United States Postal Service to provide an economic solution for residential, ground delivery.

SurePost® can be used for shipments to U.S. PO Box addresses, domestic shipments (from the U.S. 48 to any of the 50 states), U.S. military (APO, FPO, DPO) shipments, and shipments to U.S. territories.

Before enabling this option in ShipStation, contact your UPS account rep to ensure your contract allows SurePost® shipments and connect your UPS account to ShipStation.

Enable UPS SurePost® in ShipStation

You must first have a UPS account set up in ShipStation. See the Connect UPS Carrier article for instructions.

  1. Click the Your Carrier Accounts tab, then open the Actions menu Actions menu and click Carrier Settings next to your connected UPS account in the list of carriers.

    Settings. Shipping. Your Carriers Tab, highlighted. Actions dropdown selected, & arrow points to Carrier Settings.
  2. Check Enable Consolidation Services and click Save.

    UPS Settings form with Enable Consolidation Services highlighted.

You may need to log out and back into your ShipStation account before UPS SurePost® appears as a service option for your shipments.

Using UPS SurePost®

UPS SurePost® labels will display two addresses:

  • The first address is the UPS SurePost® hub.

  • The second address is the final destination (that is, the recipient's address).

The UPS SurePost® service has a few limitations and features that other UPS services do not have.

Carrier Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Red X mark. Unsupported feature. No.

Multi-Package Shipping

Red X mark. Unsupported feature. No.

Rate Calculator

Red X mark. Unsupported feature. No.

Return Labels

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Military Addresses

Green checkmark. Supported feature. Yes.

Third-Party Billing

Red X mark. Unsupported feature. No.

For further information about UPS SurePost®, review the UPS About SurePost® page.

UPS SurePost® Rates

UPS SurePost® does not send rates to ShipStation, so you will not see a rate when you select this service. Additionally, for merchants who use the ShipStation API, getRate calls will not return usable UPS SurePost rates.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.