UPS SurePost® services provide an economic solution for residential ground delivery.
SurePost® can be used for Domestic Shipments to the 48 contiguous United States.
Before enabling this option in ShipStation, contact your UPS account rep to ensure your contract allows SurePost® shipments and connect your UPS account to ShipStation.
Shipments to PO Boxes, Hawaii, Alaska, or Puerto Rico not supported
Effective 12/30/2024: UPS SurePost service will no longer deliver to PO/APO/FPO addresses, as well as shipments to Alaska, Hawaii, Puerto Rico, U.S. Territories, and U.S. Post Office Boxes™. UPS SurePost service is not available for international packages. If you have any questions, please contact your UPS representative.
You must first have a UPS account set up in ShipStation. See the Connect UPS Carrier article for instructions.
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Click the Your Carrier Accounts tab, then open the Actions menu
and click Carrier Settings next to your connected UPS account in the list of carriers.
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Check Enable Consolidation Services and click Save.
You may need to log out and back into your ShipStation account before UPS SurePost® appears as a service option for your shipments.
UPS SurePost® labels will display two addresses:
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The first address is the UPS SurePost® hub.
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The second address is the final destination (that is, the recipient's address).
The UPS SurePost® service has a few limitations and features that other UPS services do not have.
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Carrier Feature |
Supported? |
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Multi-Package Shipping |
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Rate Calculator |
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Return Labels |
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Label Messages |
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Label Branding |
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Military Addresses |
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Third-Party Billing |
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For further information about UPS SurePost®, review the UPS About SurePost® page.
UPS SurePost® Rates
UPS SurePost® does not send rates to ShipStation, so you will not see a rate when you select this service. Additionally, for merchants who use the ShipStation API, getRate calls will not return usable UPS SurePost rates.