Details about the USPS APV system: What it is and how to dispute USPS automated adjustments to your label fees.
Starting August 1st, 2017, the USPS implemented a new Automated Package Verification system (APV, for short). APV means the USPS will verify that all shipments match the details on the label, including:
Origin Zip Code
Destination Zip Code
In the past, improperly-applied specifications would result in a shipment being returned, or in some cases, delivery charges would be tacked on for the recipient to pay. With APV, the USPS will deliver the package but will issue cost adjustments back to your postal account balance. For Stamps.com accounts in ShipStation, this means the adjustment will be automatically deducted from your Stamps.com account balance.
These adjustments apply to both overcharged and undercharged shipments, making for a much more seamless shipping process with the USPS with the goal of ensuring all shipments are delivered on time.
APV can apply to any domestic package shipped using USPS or a USPS postage provider. (APV excludes letters, large envelopes, certified mail, and any/all international shipments.)
To avoid rate adjustments, ensure that you are using appropriate dimensions and weight for the service. Services classes can change weight and dimension requirements at any time.
ShipStation strives to keep up to date with carrier changes, but ultimately is not responsible for changes made to service limitations.
Visit USPS Mail Classes Comparison for the most updated information.
Log into your Stamps.com account.
If you do not know your Stamps.com account credentials, contact ShipStation support to obtain your account name. You must then call Stamps.com at 1 (888) 434-0055 to reset your account password so you can log in and access your reports.
Requires Password Reset in ShipStation!
If you reset your Stamps.com account password on their website, you must then also reset the password ShipStation uses to access the account. To do this, go to
Settings > Shipping > Carriers & Fulfillment. Click Settings, then click Reauthorize.
Go to the Reports tab.
Set the Report Type to Transactions.
When emailing the Verify Postage Help department, include the following info:
The package's Tracking Number
The reason for disputing the adjustment (be as detailed as possible!)
To get the Adjustment ID for Stamps.com shipments, you will need to log in directly to your Stamps.com account and follow the steps outlined on the Stamps.com APV help page.
To get the Adjustment ID for other USPS postage provider, please contact the postage provider directly for information on gathering Adjustment IDs.
If the USPS requests more info, they'll reach out via email. Once a decision is made on the status of your dispute, they'll reach out to you via a forwarded email.