To purchase ShipStation Carrier labels, you must have funds in your ShipStation Balance. You can add funds when you purchase the label, add them manually in your Payments & Subscription settings, or set ShipStation to automatically add funds once the balance falls below a specified threshold.
Troubleshoot Funding Errors
If you experience an error when adding funds to your ShipStation Balance, you may need to update your payment method.
If your balance is too low to purchase the label when you click the Create Label button, you'll be prompted to add funds in the Cost Review pop-up.
Simply enter the desired amount and click Continue. ShipStation will then create the requested label.
The Cost Review pop-up also provides the option to change the scheduled ship date. If you'd like to change the ship date to a date other than the present day, click the calendar icon to choose the date before you click Continue.
You can set ShipStation to automatically fund your balance once it reaches a certain threshold. You can set the threshold, the amount to add to the balance, and the maximum number of times per day auto-funding is allowed to happen.
Auto-funding works by detecting when the balance falls below a certain threshold at the time of a label purchase. It then adds a pre-specified amount to your balance to bring it above the threshold again.
For example, say you wanted to purchase $100 by default any time your account balance falls below $250. You would check the box to enable ShipStation to automatically add funds to this balance. Then you would set the Add if balance below amount to 250 and the Auto-fund amount to 100. Then in the Max Funding field, you would set the maximum number of times that ShipStation can automatically add funds in a day.
To set ShipStation to auto-fund your ShipStation Balance:
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Choose Add funds automatically from the ShipStation Balance card.
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Select the Automatically add funds to this balance option, then enter the Amount to Add.
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Enter the balance threshold into the Add Funds if Below field, and choose the maximum number of times the auto-fund can occur each day from the Max Funding menu.
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Click Save.
Transaction History is where you can view an itemized list of transactions that affect your ShipStation Balance.
The Transaction History grid lists transactions chronologically by date starting with the most recent. It includes the following transaction types:
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Label purchases
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Insurance purchases
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Service charges/adjustments
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Debits and credits to the ShipStation balance
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Refunds
Non-US Accounts Only
The Transaction History page as shown here is currently available to all ShipStation accounts based outside of the United States. We are working to make this page available to our US-based accounts. Thank you for your patience!
For US-based accounts to view a report of funds added to the account balance, run an Accounting Insights Report.