Provides details on how to integrate the Gorgias help desk with ShipStation via API.
ShipStation has an API integration with the Gorgias help desk platform so you can pull order and shipment details into the help desk from your ShipStation account. This allows you or your customer service team to immediately know the shipment status of your customer's order.
The Gorgias integration currently pulls the following information from ShipStation to display in their help desk platform:
Go to the Gorgias status page to ensure all Gorgias services are operational.
To connect ShipStation and Gorgias, you must generate a set of API keys and then email the API key and secret to firstname.lastname@example.org. The Gorgias support team will take care of the rest!
To get your ShipStation API keys:
Click Generate New API Keys if no key and secret are listed yet.
Copy your key and secret.
You can then provide them to the account you wish to access ShipStation's API.