When shipping to another country, duties and taxes may apply to your shipment. The recipient of the shipment is generally responsible for paying any duties or taxes. However, there may be instances where you as the merchant will want to cover the cost of duties and taxes.
When a merchant pays it is called Delivery Duty Paid or DDP. Within ShipStation, the setting you use for DDP is called Bill Int’l Duties to Payor of Shipping Charges.
There are a few things to know about DDP:
The merchant is responsible for all the costs associated with shipping.
Not all carriers provide this option, but many do.
You should explicitly convey to your customers if you mark up your prices to cover duties and other fees.
DDP is very convenient to your customers because it removes the burden of paying another fee before receiving their shipment. They just have to wait for their shipment to arrive. It is especially appealing if the merchant absorbs all the costs.
Usually, the advantage for the merchant can come from having a steady, reliable market in a certain place. This will reduce risk if you know you can reliably send shipments to the destination country.
In ShipStation, you can manually apply DDP to individual orders or you can create an automation rule that will do it automatically for you.
From the Shipping Sidebar for international orders, you will find the option to Bill duties and taxes to Payor of shipping charges in the Other Shipping Options section.
Tick the box next to this option before creating the label.
Bill Int’l Duties to Payor of Shipping Charges is one of the actions available for automation rules. You can set up your criteria based on the destination country, carrier, customer, or other necessary limits.
An automation rule will tick the box to Bill Duties to Payor automatically when qualified orders import into ShipStation.
Having the option to bill duties to the payor is only available when shipping with certain carriers. The following carriers support DDP:
Available only when using your own DHL Express account (not with DHL Express from ShipStation).
USPS when shipping First Class International from the US to Canada only.
These shipments will automatically receive a Global Advantage Program labels that directs the shipment to a domestic processing facility, where the shipment will be relabeled and sent to its final destination. These labels will appear different than other USPS international labels: