Klaviyo is a software platform that integrates with the leading marketplaces to help merchants market and grow their business. Klaviyo has built the technology to house customer data at scale, create experiences across channels, and measure the results.
🇺🇸 🇬🇧 🇨🇦 🇦🇺 🇳🇿 Klaviyo is only available for US, UK, Canada, Australia, and New Zealand-based ShipStation accounts.
To connect ShipStation to Klaviyo, follow these steps.
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Scroll down to the Klaviyo integration and click Connect to open the Klaviyo integration page.
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Click Connect on the Klaviyo integration page.
This action will launch the OAuth connection with ShipStation and Klaviyo. You may need to log in to your Klaviyo account.
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Click Allow in the OAuth integration section to enable the connection between ShipStation and Klaviyo.
This action will open the integration settings page, where you can enable or disable any events you want automatically sent to Klaviyo.
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Select or deselect the desired event options, then click Save Changes to update the data sent to Klaviyo.
Disconnect a Kalviyo Integration
To disable the connection to Klaviyo, go to the Klaviyo integration page within ShipStation and click Disconnect. This process follows the same steps as those to disconnect a store.
To connect ShipStation to Klaviyo via the Legacy method, you will need to enter your ShipStation API Key and API Secret into your Klaviyo account.
API Key Visibility & Access Rules
API keys and API secrets will only show in ShipStation’s UI once when they are generated and only to the user who generated them. They will be hidden from view in the ShipStation UI after you navigate away from the page.
We strongly recommend that you immediately copy the API key secret into your records after generation.
API Key Generation Limited to the Account Owner Only
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Only the Account Owner can generate API keys. They will need to verify their email to access the API Key Generator.
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API keys can only be viewed in plain text. This view will be available only once, immediately after the keys are generated.
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If you are unsure who is considered to be your account’s owner, contact support@shipstation.com to confirm.
To get your API key and secret in ShipStation:
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Select your API Version from the dropdown and click Generate API Key.
We will email a verification link to your user email address.
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Check the verification link we send to your user email address and then generate the keys again.
The Generate API Key button will reset once you verify your email.
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Set the expiration (3, 6, or 12 months) for your new API Key, then click Generate.
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Click the Copy icon
to copy your newly generated API Key. Your API Key and Secret will only be visible once, they will be hidden in the UI after you navigate away from this page.
Be sure to immediately record your API Key and Secret in a secure location.
You can then provide your key and secret to the account you wish to access the ShipStation API.
Once you have added the public and private API keys to your Klaviyo account, you can monitor the sync by going to the Analytics tab in your Klaviyo account. For detailed instructions on how to monitor the sync, see Klaviyo's ShipStation Integration documentation.
Klaviyo will sync the following order statuses:
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Awaiting Shipment
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Awaiting Payment
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On Hold
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Shipped
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Cancelled