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Mercado Libre US

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ShipStation Content Team

Updated

The ShipStation integration with Mercado Libre supports US-based merchants shipping their Mercado Libre marketplace orders from the US into Mexico.

Unlike other marketplace integrations with ShipStation, Mercado Libre orders will already have a label created for them in the Mercado Libre account. We call this "Bring Your Own Label" or BYOL. These ready-to-ship orders will import into ShipStation so you can organize them and print their labels in ShipStation. Once you print the label, the order will move to the Shipped status in ShipStation, just as orders from other selling channels do.

Due to the BYOL feature, there are certain limitations to the actions you can perform on orders in ShipStation. Please review the Bring Your Own Label section below for more details.

ShipStation No Longer Supports New Mercado Libre Accounts

Starting May 24, 2024, ShipStation will no longer allow connecting a Mercado Libre account.

This change will not affect any Mercado Libre stores connected prior to this date.

ShipStation accounts that already have a connected Mercado Libre store can still import orders as well as reconfigure their connected stores if needed.

Available Features for Mercado Libre

The ShipStation integration with Mercado Libre supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Grey dash icon. Not applicable.

Requested Service

Green checkmark. Supported feature. Yes.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Grey dash icon. Not applicable.

Internal Notes

Grey dash icon. Not applicable.

Notes from Buyer

Grey dash icon. Not applicable.

Order Weight

Red X mark. Unsupported feature. No.

Item Weight

Red X mark. Unsupported feature. No.

Item Images

Grey dash icon. Not applicable.

Item Options

Grey dash icon. Not applicable.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

Mercado Libre Status

Awaiting Payment

not supported

Awaiting Payment

ready_to_ship

Shipped

not supported

Cancelled

cancelled

invalid

On Hold

not supported

Mercado Libre Additional Features

The ShipStation integration with Mercado Libre allows for the following additional features:

Feature

Description

Uses a Bring Your Own Label (BYOL) workflow.

All orders that import into ShipStation from Mercado Libre will already have a label generated by Mercado Libre.

Please review the Uses a Bring Your Own Label (BYOL) section below for details on how this will impact your workflow in ShipStation.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Bring Your Own Label (BYOL)

All Mercado Libre orders will already have a label generated for them by Mercado Libre. This means, you will not be creating labels in ShipStation. However, you can use ShipStation's [batch shipping], [tagging], [customer notification], and other features as you prepare to print your labels.

Since a label is already created for your Mercado Libre orders, there are several actions available in ShipStation that will not apply to Mercado Libre orders.

Mercado Libre Integration Notes

  • Currently supports only orders shipping from the United States to Mexico.

  • Due to the Bring Your Own Label workflow, you cannot edit certain details or apply certain actions to Mercado Libre orders. See the Bring Your Own Label (BYOL) section above for details.

  • Labels for Mercado Libre orders cannot be voided in ShipStation. You must void them in your Mercado Libre account.

  • You cannot create return labels in ShipStation for Mercado Libre orders.

  • The Tracking and Shipping Services Store Settings will not be present for Mercado Libre stores.

  • The Product Store Settings cannot be edited for Mercado Libre stores.

Mercado Libre Troubleshooting Tips

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

An import error is preventing orders from importing from Mercado Libre.

What it means: This is likely to due to one of the following issues:

  • The Mercado Libre password has changed for the user that connected Mercado Libre to ShipStation.

  • Mercado Libre has refreshed its App Secret.

  • A user has revoked ShipStation's permission to access Mercado Libre.

What to do: In all cases, you must reconfigure your Mercado Libre connection to ShipStation.

Order Import Requirements:

Orders must be paid and in the ready_to_ship status in Mercado Libre.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

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