1. ShipStation Help
  2. Integrations Help Guide
  3. Stores T-Z

Web Shop Manager

Avatar

ShipStation Content Team

Updated

Web Shop Manager is a marketplace for selling after-market automotive products. The ShipStation integration with Web Shop Manager allows you to import your orders, create your shipping labels, leverage the ShipStation shipment management features, and automatically notify both the marketplace and your customers when orders ship.

The Web Shop Manager Help Center also provides details on how to connect your Web Shop Manager store to ShipStation. For additional details, visit WSM's ShipStation Integration help page.

Web Shop Manager Requirements

Connection Requirements:

  • An active account with Web Shop Manager that has been enabled to use ShipStation (contact Web Shop Manager to enable your account for ShipStation).

  • A unique user created in your Web Shop Manager account.

    WSM recommends this username is your site tag and ShipStation. This user should only be used for the store's connection to ShipStation.

  • The URL to your webstore endpoint.

  • The Web Store Manager username and password for the user dedicated to the ShipStation connection.

  • Your ShipStation API Key and Secret.

Order Import Requirements:

  • Orders must include a Ship To address.

  • You must map your Web Store Manager order statuses to the ShipStation statuses in the connection process.

Connect a Web Shop Manager Store to ShipStation

To connect your WSM store to ShipStation, you must take steps in both your WSM account and in ShipStation.

In your Web Shop Manager account:

  1. Contact WSM to enable your account for ShipStation, if you haven't already.

  2. Create a ShipStation user in your WSM account.

    WSM recommends your user name is your site tag and ShipStation (for example, TAGShipStation). You can find the tag on the Admin Dashboard below the charts. This user account should only be used for the store connection, not for accessing the WSM account.

  3. Go to Systems > Configuration > General.

  4. Enter the username and password you created for the ShipStation user in step 2.

  5. Copy your ShipStation API key and secret and paste into WSM.

    Learn how to access your ShipStation API Key and Secret.

  6. Save your changes.

In your ShipStation account:

  1. Open a new tab or browser window and log in to your ShipStation account.

  2. Go to Account Settings.

    sssettings.png

  3. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  4. Click Connect a Store or Marketplace.

    Store Setup Settings, box highlights Connect a Store or Marketplace button.

  5. Select Custom Store.

    ShipStation Custom Store connection tile

  6. Enter your Web Shop Manager URL endpoint.

  7. Enter your new user username and password.

  8. Map your Web Shop Manager order statuses to the ShipStation statuses.

    Web Shop Manager has a preset list of order statuses mapped to ShipStation during your connection process. You may map these in any way your workflow requires. See the Available Features section below for recommended status mapping.

  9. Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Web Shop Manager

The ShipStation integration with Web Shop Manager supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Green checkmark. Supported feature. Yes.

Customer Phone Numbers

Green checkmark. Supported feature. Yes.

Requested Service

Green checkmark. Supported feature. Yes.

Payment Method

Red X mark. Unsupported feature. No.

Discounts

Red X mark. Unsupported feature. No.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Green checkmark. Supported feature. Yes.

Order Weight

Red X mark. Unsupported feature. No.

Item Weight

Red X mark. Unsupported feature. No.

Item Images

Red X mark. Unsupported feature. No.

Item Options

Red X mark. Unsupported feature. No.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

Web Shop Manager Status

Awaiting Payment

n/a

Awaiting Shipment

ready_to_ship

Shipped

shipped

Cancelled

canceled

On Hold

held

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to Web Shop Manager with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.
Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Didn't find what you were looking for?