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  3. Carrier Integrations

Better Trucks

Details about ShipStation's integration with Better Trucks. Includes requirements, connection process, features, notes, and troubleshooting tips.

Better Trucks is a US-based regional shipping carrier, covering the greater midwest region of the US and greater New York. Better Trucks was built specifically for DTC (direct-to-consumer) e-commerce companies. They offer a reliable, affordable solution for 2-day delivery that rivals the level of service and prices of traditional 3PLs such as FedEx and UPS.

For merchants that require a shipping solution for vape products, Better Trucks is an excellent option.

Better Trucks Requirements

Connection Requirements:

  • An active account with Better Trucks

  • Better Trucks Company ID

  • Better Trucks API Key

Other Requirements:

  • Ship From and Ship To addresses, dimensions, and weight are required to get a rate and create a label.

Connect a Better Trucks Account to ShipStation

To connect your Better Trucks account to ShipStation:

  1. Go to Account Settings.

    Closeup of ShipStation toolbar with outline marking the Settings icon.

  2. Select Shipping , then choose Carriers from the left-hand sidebar.

    V3_SET_SB_SHP_Carriers_MRK.png

  3. Click the Add a Carrier Account button.

    Carriers Settings Page. Arrow points to Add a Carrier Account button.

  4. Select the Better Trucks tile and click Connect.

    Better_Trucks_tile.png

  5. Enter your Better Trucks Company ID, API Token, Username and Password, and choose an Account Nickname for you to identify the carrier account in ShipStation.

  6. Click Connect.

Better Trucks Available Features

ShipStation's integration with Better Trucks supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Common ShipStation Features

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Red X mark. Unsupported feature. No.

Electronic Customs Submission

Red X mark. Unsupported feature. No.

Return Labels

Red X mark. Unsupported feature. No.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Red X mark. Unsupported feature. No.

Tracking

Green checkmark. Supported feature. Yes.

Automatic Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Red X mark. Unsupported feature. No.

End of Day (PDF)

Red X mark. Unsupported feature. No.

Label Branding

Red X mark. Unsupported feature. No.

Label Messages

Red X mark. Unsupported feature. No.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

Better Trucks Domestic Services

  • Express Delivery Service

  • Economy Delivery Service

  • Same Day Delivery Service

  • Next Day Delivery Service

Confirmation Types

  • Signature Delivery Confirmation

  • Adult Signature Delivery Confirmation

  • Photo Delivery Confirmation

  • No confirmation required

Better Trucks Package Types

  • Package

  • Box

Additional Features for Better Trucks

ShipStation's integration with Better Trucks allows for the following additional features:

Feature

Description

Vape Shipping

Better Trucks can be used for shipping vape products.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details About the Better Trucks Integration

  • ShipStation's integration with Better Trucks does not support third-party billing.

  • Because Better Trucks only bills for labels when they are scanned, voiding Better Trucks labels through ShipStation is not supported.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

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