Zonos

Zonos lets you sell internationally with full transparency. They partner with highly capable international shipping providers and help to produce a landed cost that is inclusive of their brokerage and other clearance fees. This landed cost means you can easily calculate duty, taxes, and other fees while maintaining control of your business and not having to bother with manual quotes.

Currently, you can integrate Zonos with ShipStation for ecommerce in Canada, the United Kingdom, France, Germany, Australia, and New Zealand.

Scope of Support

Because Zonos offers a number of integrations for cross-border shipping and international order management, Zonos has all the details on how the integration can best be used with ShipStation.

For assistance with connecting your Zonos account to ShipStation, please contact Zonos at cs@zonos.com.

Zonos Requirements

Connection Requirements:

  • An active account with Zonos.

  • Your Zonos Token (API Key) and Account Number.

Order Import Requirements:

For Merchants Using Both Zonos and Shopify

If your Shopify store is connected to Zonos and you offer discount codes to your customers on Shopify, please contact Zonos at cs@zonos.com for assistance with onboarding to ShipStation.

Delivered Duty Paid (DDP)

Connect a Zonos Store to ShipStation

To connect a Zonos store to ShipStation:

  1. Log in to your Zonos account, then locate your Zonos Token and Zonos Account Number.

  2. Select Zonos.

    Shows the Zonos logo and the Connect link
  3. Copy and paste your Zonos Token and Zonos Account Number into the corresponding fields in the popup, then click Connect.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

How you use your Zonos store integration with ShipStation will depend on which plan you use: Zonos International Checkout or Zonos Landed Cost (Duty & Tax) app. See this Zonos article that details how to calibrate both plans with ShipStation.

Available Features for Zonos

ShipStation's integration with Zonos supports the following standard features:

Order Status Mapping

ShipStation Status

Zonos Status

Awaiting Payment

IGLOBAL_ORDER_IN_PROCESS

Awaiting Shipment

VENDOR_SHIPMENT_READY

Shipped

VENDOR_END_OF_DAY_COMPLETE

Cancelled

IGLOBAL_ORDER_CANCELLED

On Hold

IGLOBAL_ORDER_ON_HOLD

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to Zonos with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Green checkmark. Supported feature. Yes.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Green checkmark. Supported feature. Yes.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Zonos Automation Rules

You must set up automation rules to ensure that Delivered Duty Paid (DDP) applies automatically to international shipments and to avoid duplicate shipments from importing to ShipStation (if you use Shopify or BigCommerce). These two steps are required to properly use the Zonos integration with ShipStation.

  • Create an automation rule so Delivered Duty Paid (DDP) applies automatically to international shipments. The procedure differs based on the Zonos product you use (Landed Cost or International Checkout), so be sure to choose the correct instructions below.

  • Create an automation rule to avoid duplicate orders from BigCommerce and Shopify importing into ShipStation. The procedure works the same for both Zonos plans (Landed Cost or International Checkout).

Create DPD Rules - Zonos: International Checkout Plan

Create an automation rule to mark international orders within a Zonos International Checkout plan as having prepaid duties and taxes (DDP).

  1. Create an automation rule and call it something like Duty and tax rule - Zonos .

  2. Select Tax Paid in the 1st drop-down, select Is Greater Than in the 2nd drop-down, and enter 0.0 in the available field.

  3. Click the + Add Criteria button again, then select Country in the 1st drop-down, select Do Not Include in the 2nd drop-down, and select United States in the 3rd drop-down.

    Automation rule for Zonos, shows Tax Paid and Country criteria fields
  4. Select Bill Int’l Duties to Payor of Shipping Charges under Action Type, then click Save Rule.

    Automation rule for Zonos, shows Bill Int'l Duties to Payor as Action type.

Create DPD Rules - Zonos: Landed Cost Plan

Follow the instructions below to create an automation rule to mark orders within a Zonos Landed Cost plan as having prepaid duties and taxes (DDP).

  1. Create an automation rule and call it something like Duty and tax rule - Zonos .

  2. Select Requested Service (Marketplace) in the 1st drop-down, select Contains in the 2nd drop-down, and type (or copy+paste) the words Duties & Taxes Included into the empty field.

  3. Select Bill Int’l Duties to Payor of Shipping Charges under Action Type, then click Save Rule.

    Automation rule for Zonos Landed Cost to set duties & taxes as paid by shipper

Automation Rule to Avoid Duplicate Orders: Both Plans

To prevent the same orders importing into ShipStation from both Zonos and a connected Shopify or BigCommerce store, you’ll need to configure a Do Not Import automation rule.

Note

The instructions for this Do Not Import rule are the same for either Zonos plan (Landed Cost and International Checkout)

To create an automation rule to prevent importing duplicate orders:

  1. Create an automation rule and call it something like Zonos - Do Not Import From, or choose another name that works best for you.

  2. Select Marketplace under the 1st drop-down, select Includes under the 2nd drop-down, then select your applicable marketplace (BigCommerce, Shopify, or both) under the 3rd drop-down.

  3. Click +Add Criteria again, then select International Order under the 1st drop-down and select True under the 2nd drop-down.

  4. Select Don't Import the Order under the Action Type drop-down and click Save Rule.

    Automation rule for Zonos set to not import orders from BigCommerce or Shopify
Delivered Duty Paid (DDP)Delivered Duty Paid (DDP)

Zonos Integration Notes

Troubleshooting Tips for Zonos

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Duplicate Orders

If you are seeing Duplicate Orders, ensure that you have set up an Automation Rule to avoid duplicate orders from Shopify and Big Commerce importing into ShipStation.

Delivered Duty Paid (DDP)

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item InformationDelivered Duty Paid (DDP)Delivered Duty Paid (DDP)