Zonos

Zonos lets you sell internationally with full transparency. They partner with highly capable international shipping providers and help to produce a landed cost that is inclusive of their brokerage and other clearance fees. This landed cost means you can easily calculate duty, taxes, and other fees while maintaining control of your business and not having to bother with manual quotes.

Currently, you can integrate Zonos with ShipStation for ecommerce in Canada, the United Kingdom, France, Germany, Australia, and New Zealand.

Scope of Support

Because Zonos offers a number of integrations for cross-border shipping and international order management, Zonos has all the details on how the integration can best be used with ShipStation.

For assistance with connecting your Zonos account to ShipStation, please contact Zonos at cs@zonos.com.

Zonos Requirements

Connection Requirements:

  • An active account with Zonos.

  • Your Zonos Token (API Key) and Account Number.

Order Import Requirements:

For Merchants Using Both Zonos and Shopify

If your Shopify store is connected to Zonos and you offer discount codes to your customers on Shopify, please contact Zonos at cs@zonos.com for assistance with onboarding to ShipStation.

Delivered Duty Paid (DDP)

Connect a Zonos Store to ShipStation

  1. Log in to your Zonos account, then locate your Zonos Token and Zonos Account Number.

  2. Select the Zonos tile.

    Shows the Zonos logo and the Connect link
  3. Copy and paste your Zonos Token and Zonos Account Number into the corresponding fields in the popup, then click Connect.

After you've completed the connection steps, your store will be connected to ShipStation. You'll be taken to the store's Settings page to adjust the store-specific settings like branding, notification preferences, and product handling.

How you use your Zonos store integration with ShipStation will depend on which plan you use: Zonos International Checkout or Zonos Landed Cost (Duty & Tax) app. See this Zonos article that details how to calibrate both plans with ShipStation.

Available Features for Zonos

ShipStation's integration with Zonos supports the following standard features:

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Zonos Automation Rules

You must set up automation rules to ensure that Delivered Duty Paid (DDP) applies automatically to international shipments and to avoid duplicate shipments from importing to ShipStation (if you use Shopify or BigCommerce). These two steps are required to properly use the Zonos integration with ShipStation.

  • Create an automation rule so Delivered Duty Paid (DDP) applies automatically to international shipments. The procedure differs based on the Zonos product you use (Landed Cost or International Checkout), so be sure to choose the correct instructions below.

  • Create an automation rule to avoid duplicate orders from BigCommerce and Shopify importing into ShipStation. The procedure works the same for both Zonos plans (Landed Cost or International Checkout).

Create DPD Rules - Zonos: International Checkout Plan

Create an automation rule to mark international orders within a Zonos International Checkout plan as having prepaid duties and taxes (DDP).

  1. Create an automation rule and call it something like Duty and tax rule - Zonos .

  2. Select Tax Paid in the 1st drop-down, select Is Greater Than in the 2nd drop-down, and enter 0.0 in the available field.

  3. Click the + Add Criteria button again, then select Country in the 1st drop-down, select Do Not Include in the 2nd drop-down, and select United States in the 3rd drop-down.

    Automation rule for Zonos, shows Tax Paid and Country criteria fields
  4. Select Bill Int’l Duties to Payor of Shipping Charges under Action Type, then click Save Rule.

    Automation rule for Zonos, shows Bill Int'l Duties to Payor as Action type.

Create DPD Rules - Zonos: Landed Cost Plan

Follow the instructions below to create an automation rule to mark orders within a Zonos Landed Cost plan as having prepaid duties and taxes (DDP).

  1. Create an automation rule and call it something like Duty and tax rule - Zonos .

  2. Select Requested Service (Marketplace) in the 1st drop-down, select Contains in the 2nd drop-down, and type (or copy+paste) the words Duties & Taxes Included into the empty field.

  3. Select Bill Int’l Duties to Payor of Shipping Charges under Action Type, then click Save Rule.

    Automation rule for Zonos Landed Cost to set duties & taxes as paid by shipper

Automation Rule to Avoid Duplicate Orders: Both Plans

To prevent the same orders importing into ShipStation from both Zonos and a connected Shopify or BigCommerce store, you’ll need to configure a Do Not Import automation rule.

Note

The instructions for this Do Not Import rule are the same for either Zonos plan (Landed Cost and International Checkout)

To create an automation rule to prevent importing duplicate orders:

  1. Create an automation rule and call it something like Zonos - Do Not Import From, or choose another name that works best for you.

  2. Select Marketplace under the 1st drop-down, select Includes under the 2nd drop-down, then select your applicable marketplace (BigCommerce, Shopify, or both) under the 3rd drop-down.

  3. Click +Add Criteria again, then select International Order under the 1st drop-down and select True under the 2nd drop-down.

  4. Select Don't Import the Order under the Action Type drop-down and click Save Rule.

    Automation rule for Zonos set to not import orders from BigCommerce or Shopify
Delivered Duty Paid (DDP)Delivered Duty Paid (DDP)

Additional Details About the Zonos Integration

  • Some merchants have their Zonos accounts connected to other ecommerce marketplaces. Zonos can send shipment information from ShipStation to Shopify and BigCommerce, but Zonos cannot automatically notify other marketplaces.

    For all other marketplaces, you must manually upload the tracking number for the shipment and change the order status in the marketplace directly.

  • Harmonized Tariff Codes are not imported from Zonos to ShipStation for international orders.

    In ShipStation, you can add your Harmonized Tariff Codes for your products when adding customs declarations to your orders or by editing your product records.

Troubleshooting Tips for Zonos Integration

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

Duplicate Orders

If you are seeing Duplicate Orders, ensure that you have set up an Automation Rule to avoid duplicate orders from Shopify and Big Commerce importing into ShipStation.

Delivered Duty Paid (DDP)

This integration allows you to define the Status Mappings for the store connection.

ShipStation will import the customer's email address with the order and can send customer shipment confirmation and delivery emails, which are configured in your Store Settings.

ShipStation will import the customer phone number.

ShipStation will import the shipping method chosen by the customer at time of checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation is able to determine if an order was placed as a gift.

ShipStation will import internal notes or order activity from the selling channel.

ShipStation will import notes left by the customer at time of checkout. Displayed as Customer notes in ShipStation's Legacy Layout.

ShipStation will import the total order weight from the selling channel.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order.

ShipStation will import item options (such as color or size) for each line item in the order.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item InformationDelivered Duty Paid (DDP)Delivered Duty Paid (DDP)