UPS by Worldwide Express

Updated

For merchants shipping from the United States.ShipStation supports connecting your UPS account through Worldwide Express, allowing you to access your negotiated UPS shipping rates and create domestic and international shipping labels directly in ShipStation. Worldwide Express is an authorized UPS reseller. Your negotiated rates are managed by Worldwide Express and reflected in real time when you get rates in ShipStation.

UPS by Worldwide Express Integration Requirements

Connection Requirements

  • An active account with Worldwide Express.

  • Your Worldwide Express account credentials (contact Unishipper support to locate these in your account portal)

    • Your Worldwide Express API Client ID: client_id string

    • Your Worldwide Express Client Secret: client_secret string

Shipping Requirements

  • Weight is required to create any label.

  • 🇺🇸 Ship-From country: United States only.

  • Ship-To countries: Determined by the UPS service selected

International Requirements

  • International shipping is supported. All necessary customs documents are generated automatically and returned via the API.

Connect a UPS by Worldwide Express Account to ShipStation

To connect your UPS by Worldwide Express account to ShipStation:

  1. Go to Account Settings.

    Shows the gear-icon for Settings in the toolbar

  2. Select Shipping, then choose Carriers from the sidebar.

    Settings sidebar. Shows Shipping > Carriers selected

  3. Select the Your Carrier Accounts tab.

    Shows the Your Carrier Accounts tab

  4. Select Add Carrier .

    AddCarrier.png

  5. Select Worldwide Express and click Connect.

    Connection with UPS by Worldwide Express logo

  6. Enter your Worldwide Express Client ID and Client Secret, and choose an Account Nickname for you to identify the carrier account in ShipStation.

  7. Click Connect.

Available Features for UPS by Worldwide Express

The ShipStation integration with UPS by Worldwide Express supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

Green checkmark. Supported feature. Yes.

Carrier Insurance

Green checkmark. Supported feature. Yes.

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

Green checkmark. Supported feature. Yes.

End of Day (PDF)

Green checkmark. Supported feature. Yes.

Label Branding

Green checkmark. Supported feature. Yes.

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

Green checkmark. Supported feature. Yes.

Multiple Accounts

Green checkmark. Supported feature. Yes.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

UPS by Worldwide Express Integration Notes

  • The ShipStation integration with Worldwide Express does not support third-party billing.

  • Pickup cancellation is not supported through ShipStation. If you need to cancel a scheduled pickup, please contact UPS directly.

  • No End of Day / Manifesting Required: ShipStation submits all shipment data electronically at the time of label creation. No end-of-day process, manifesting, or PLD form is necessary.

  • Tracking: Tracking uses the 1Z UPS tracking number. Webhook-based push tracking is not supported.

  • International Documents: All required customs and international shipping documents are generated and returned automatically by the API.

  • Hazardous Goods: Shipping hazardous materials is not supported through this integration.

Troubleshooting Tips for the UPS by Worldwide Express Integration

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to Troubleshoot or Resolve

I'm getting an error when creating an international label.

Ensure all required fields are populated, including shipment weight, customs item descriptions, declared values, and any applicable tax identifiers. All international documents are generated automatically.

I need to void a label.

Labels can be voided individually through ShipStation. Standard UPS voiding rules apply.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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