InPost Global

Updated

InPost is a top European e-commerce logistics platform offering 24/7 Automated Parcel Machine (APM) network access, courier, and fulfillment services. Use these instructions to integrate InPost Global with ShipStation.

Currently, InPost Global supports domestic shipments within the United Kingdom (GB) and cross-region shipments between the UK and the Isle of Man (IM). Broader international shipping lanes are not yet supported.

InPost Global Integration Requirements

Connection Requirements:

  • An active account with InPost Global.

  • Client ID assigned to your account by Inpost Global.

  • Client Secret assigned to your Client ID.

  • Organisation ID assigned to you by Inpost Global.

Connect an InPost Global Account to ShipStation

To connect your InPost Global account to ShipStation:

  1. Go to Account Settings.

    Shows the gear-icon for Settings in the toolbar

  2. Select Shipping, then choose Carriers from the sidebar.

    Settings sidebar. Shows Shipping > Carriers selected

  3. Select the Your Carrier Accounts tab.

    Shows the Your Carrier Accounts tab

  4. Select Add Carrier .

    AddCarrier.png

  5. Select (or search for) InPost Global and click Connect.

    tile_inpost-global.png

  6. Enter your InPost Global , Client Secret, and Organisation ID into the corresponding fields.

  7. Enter your InPost Global Client ID, Client Secret, and Organisation ID into the corresponding fields. and choose an Account Nickname for you to identify the carrier account in ShipStation.

  8. Click Connect.

Available Features for InPost Global

The ShipStation integration with InPost Global supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Domestic Shipping

Green checkmark. Supported feature. Yes.

International Shipping

Green checkmark. Supported feature. Yes.

Electronic Customs Submission

Green checkmark. Supported feature. Yes.

Return Labels

Green checkmark. Supported feature. Yes.

Estimated Rates

ICON_redx.png

Carrier Insurance

ICON_redx.png

Tracking

Green checkmark. Supported feature. Yes.

End of Day (Electronic)

ICON_redx.png

End of Day (PDF)

ICON_redx.png

Label Branding

ICON_redx.png

Label Messages

Green checkmark. Supported feature. Yes.

Multi-package Shipping

ICON_redx.png

Multiple Accounts

Green checkmark. Supported feature. Yes.

Additional Features for InPost Global

The ShipStation integration with InPost Global allows for the following additional features:

Feature

Description

Service points (PUDO)

All InPost Global services support shipping to service points, including InPost parcel lockers (APM) and partner pick-up and drop-off shops (PUDO).

Return labels

Return labels are supported with the Return and Return International services. Return delivery times are D+3 for business-to-consumer returns and D+5 for small-business returns.

Label formats

Labels are available in PDF and ZPL formats.

Tracking

Tracking updates are supported for InPost Global shipments.

Voiding labels

You can void a label in the ShipStation platform. InPost does not have a method for cancelling a shipment, so voiding a label does not cancel it on the InPost side.

Customs information

For international shipments, customs information is sent to InPost with the shipment. The Incoterm is set to DDU (Delivered Duty Unpaid), the export reason is set to sales, and the total declared value is the sum of each product's value multiplied by its quantity. If you provide an invoice date, you must also provide an invoice number.

Northern Ireland shipments

Shipments to Northern Ireland are identified automatically by postcode. Postcodes that start with BT are sent as Northern Ireland. Only Standard services are available for shipments to Northern Ireland.

Service levels

Express services deliver next day (D+1). and Standard services deliver in 2 days (D+2).

Available Services, Packages, & Confirmation Types

InPost Global Domestic Services

Service

API Code

Standard APM

inpost_global_standard_apm

Standard PUDO

inpost_global_standard_pudo

Standard ANY POINT

inpost_global_standard_any_point

Standard NON-PUDO

inpost_global_standard_non_pudo

Express APM

inpost_global_express_apm

Express PUDO

inpost_global_express_pudo

Express ANY POINT

inpost_global_express_any_point

Express NON-PUDO

inpost_global_express_non_pudo

InPost Global International Services

Service

API Code

Ship-from countries

Standard APM International

inpost_global_standard_apm_international

GB, IM

Standard PUDO International

inpost_global_standard_pudo_international

GB, IM

Standard ANY POINT International

inpost_global_standard_any_point_international

GB, IM

Standard NON-PUDO International

inpost_global_standard_non_pudo_international

GB

Express APM International

inpost_global_express_apm_international

GB, IM

Express PUDO International

inpost_global_express_pudo_international

GB, IM

Express ANY POINT International

inpost_global_express_any_point_international

GB, IM

Express NON-PUDO International

inpost_global_express_non_pudo_international

GB, IM

InPost Global Package Types

Name

API Code

Package Attributes

Extra Small

inpost_global_extra_small

Domestic, International

Small

inpost_global_small

Domestic, International

Medium

inpost_global_medium

Domestic, International

Large

inpost_global_large

Domestic, International

InPost Global Confirmation Types

Confirmation Type

API Code

Description

No confirmation required

none

No delivery confirmation required for the shipment.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

InPost Global Integration Notes

  • Rate shopping: InPost Global does not support rate shopping.

  • Multi-package shipments: InPost Global does not support multi-package shipments.

  • Saturday delivery: Saturday delivery is not supported in the UK.

  • Northern Ireland: Only Standard services are available for shipments to Northern Ireland.

  • Supported lanes: InPost Global is available for shipments within the United Kingdom (GB) and from the United Kingdom to the Isle of Man (IM). Other international lanes are not available yet.

  • HUB services: HUB services can appear in the list_carrier services response, but they are not serviced in GB.

  • Voiding labels: InPost does not have a method to cancel a shipment, so voiding a label does not cancel it on the InPost side.

Troubleshooting Tips for the InPost Global Integration

Use the following solutions to resolve common issues when connecting or shipping with UPS by Worldwide Express.

Issue

How to Troubleshoot or Resolve

Unsupported Shipping Route / Destination Error

  • Cause: InPost Global currently only supports shipments within Great Britain (GB) and between Great Britain and the Isle of Man (IM).

  • Solution: Verify that both the origin and destination addresses are set to supported regions. International shipments outside GB/IM will fail.

Address Validation or APM Selection Errors

  • Cause: Automated Parcel Machine (APM) or locker pickup points require precise location codes or formatted address lines.

  • Solution: Ensure the recipient address and selected drop-off/pickup point ID match InPost's mandatory API fields. Double-check for missing postal codes or invalid characters.

Rate or Label Generation Failure

  • Cause: Missing parcel dimensions, invalid weight units, or improperly configured carrier account credentials.

  • Solution: Check that parcel weight and dimensions fall within InPost's allowed limits. Verify your InPost API credentials and account settings under Settings > Carriers > Carrier Accounts in ShipStation.

The carrier can be used to create domestic shipping labels.

The carrier can be used to create international shipping labels.

ShipStation will submit international customs declarations electronically to the carrier.

The carrier can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Shipment insurance, provided by the shipment's selected carrier, can be added to the shipment in ShipStation. This insurance would be in addition to any default coverage already provided by that carrier.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

ShipStation can close the day's shipments for the carrier and submit the manifest electronically. The End of Day process may be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available when submitted electronically - see End of Day (PDF).

ShipStation can close the day's shipments for the carrier and create a printable PDF of the manifest to provide to the carrier. The End of Day process may be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically - see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all services supported by this carrier.

ShipStation can print information on the label as a label message (configure in Label Document Options). The carrier may or may not support all 3 label message fields and label messages may not be available for all services supported by this carrier.

This carrier can be used to create multi-package shipments, where multiple labels are created for a single shipment and the individual packages are linked together in a single shipment record with a master tracking number.

You can connect this carrier to ShipStation multiple times using different accounts and choose which account will be used to create each shipment.

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