Channel Pilot

Channel Pilot is a marketplace sales platform based in Germany and is available for all ShipStation accounts, no matter where your home country may be. Channel Pilot helps large and small retailers alike when selling either nationally or across borders.

Channel Pilot offers solutions for inventory management, workflows, and order management. Additionally, Channel Pilot can connect you to a host of third-party solutions like Marin Software, Adspert, and Adobe Marketing Cloud to boost product feeds through Channel Pilot. Channel Pilot integrates directly with ShipStation to automatically import your orders so you can start shipping quickly. ShipStation will automatically notify your Channel Pilot account with each order's shipment details as soon as you create each label.

Channel Pilot Requirements

Connection Requirements:

  • An active account with Channel Pilot.

  • Channel Pilot Merchant ID

  • Channel Pilot Shop Token

Order Import Requirements:

  • Must include a Ship To address.

Connect a Channel Pilot Store to ShipStation

To connect your Channel Pilot store to ShipStation:

  1. Gather your Channel Pilot Merchant ID and Shop Token.

  2. Select the Channel Pilot tile.

    Channel Pilot logo on square tile.
  3. Enter your Channel Pilot Merchant ID and Shop Token.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Channel Pilot

The ShipStation integration with Channel Pilot supports the following standard features:

Order Status Mapping

ShipStation Status

Channel Pilot Status

Awaiting Payment

N/A

Awaiting Shipment

10, 20, Default

Shipped

30

Cancelled

99

On Hold

25

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to Channel Pilot with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Green checkmark. Supported feature. Yes.

Service

Green checkmark. Supported feature. Yes.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information