Spartoo

Updated

Spartoo began in France as an internet shoe retailer, and they now offer home decor as well as men's and women's clothing, worldwide. More than 450 million people shop on Spartoo, where customers find over 3500 brands and 300,000 items. Sapartoo integrates directly with ShipStation to automatically import your orders so you can start shipping quickly.

Spartoo Requirements

Connection Requirements:

  • An active account with Spartoo.

Order Import Requirements:

  • Must include a Ship To address.

  • Spartoo Partner ID

Connect a Spartoo Store to ShipStation

To connect your Spartoo store to ShipStation:

  1. Open a new tab or browser window and log in to your ShipStation account.

  2. Go to Account Settings.

    sssettings.png

  3. Select Selling Channels from the sidebar, then choose Store Setup.

    Settings page selections, with outline marking the Selling Channels Store Setup option.

  4. Click Connect a Store or Marketplace.

    Store Setup Settings, box highlights Connect a Store or Marketplace button.

  5. Select Spartoo.

    Spartoo logo on square tile button that reads, "Connect"

  6. Enter your Spartoo Partner ID.

  7. Click Test Connection, then Connect if the test is successful.

After you've completed the connection steps, the store's Settings page will open. You can adjust your store-specific settings like branding and customer notifications, if you wish. Or click Save to close.

Available Features for Spartoo

The ShipStation integration with Spartoo supports the following standard features:

Key: Green checkmark. Supported feature. Yes. = Supported; Red X mark. Unsupported feature. No. = Not Supported; Grey dash icon. Not applicable. = Does Not Apply

Feature

Supported?

Custom Statuses

Red X mark. Unsupported feature. No.

Customer Emails

Red X mark. Unsupported feature. No.

Customer Phone Numbers

Red X mark. Unsupported feature. No.

Requested Service

Red X mark. Unsupported feature. No.

Payment Method

Green checkmark. Supported feature. Yes.

Discounts

Green checkmark. Supported feature. Yes.

Identifies Gift Orders

Red X mark. Unsupported feature. No.

Internal Notes

Red X mark. Unsupported feature. No.

Notes from Buyer

Red X mark. Unsupported feature. No.

Order Weight

Red X mark. Unsupported feature. No.

Item Weight

Red X mark. Unsupported feature. No.

Item Images

Green checkmark. Supported feature. Yes.

Item Options

Red X mark. Unsupported feature. No.

Item Warehouse Location

Red X mark. Unsupported feature. No.

Order Status Mapping

ShipStation Status

Spartoo Status (Status Code)

Awaiting Payment

In Preparation (2)

Awaiting Shipment

Verified Order (11)

Shipped

Completed (3)

Cancelled

Cancellation Confirmed (41)

On Hold

N / A

Data Sent with Shipment Notification

This table indicates which data ShipStation sends to Spartoo with the marketplace shipment notification:

Field

Sent to Marketplace?

Status Update

Green checkmark. Supported feature. Yes.

Tracking Number

Green checkmark. Supported feature. Yes.

Carrier

Red X mark. Unsupported feature. No.

Service

Red X mark. Unsupported feature. No.

Carrier Fee

Red X mark. Unsupported feature. No.

Note to Buyer

Red X mark. Unsupported feature. No.

Item Information

Red X mark. Unsupported feature. No.
Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information

Troubleshooting Tips for Spartoo

Here are some common issues experienced by users, potential causes, and available troubleshooting tips.

Issue

How to troubleshoot or resolve

ERROR: Unable to authorize with SPARTOO. Your Partner ID may be incorrect.

Verify your account credentials, then try connecting to Spartoo again.

If a store allows custom statuses, this means you define that statuses your orders use in your selling channel. In most cases, if you have custom statuses you'll need to define which ShipStation statuses each custom order status corresponds to.

ShipStation will import the customer's email address with the order data and can send shipment confirmation and delivery emails to that email address (configured in your Store settings).

ShipStation will import the customer phone number with the order data.

ShipStation will import the shipping method chosen by the customer during their store checkout.

ShipStation will import the payment method used to pay for the order.

ShipStation will import discount and coupon information for the order.

ShipStation can determine if an order is a gift from the order data sent by the store.

ShipStation will import internal notes or order activity from the store into the ShipStation Internal Notes field.

ShipStation will import notes provided by the customer when they made their purchase.

ShipStation will import the total order weight from the store.

ShipStation will import the weight for each line item in the order.

ShipStation will import an image URL for each line item in the order. These images will appear as thumbnails in your Order Details and can be included in email notifications and packing slips.

ShipStation will import item options (such as color or size) for each line item in the order. This data will appear in your Order Details and can be included in customer emails and packing slips.

ShipStation will import a product stock location for each line item in the order.

Status UpdateTracking NumberCarrierServiceCarrier Fee

The shipment update ShipStation sends to the selling channel will include any Notes to Buyer set on the order in ShipStation.

Item Information
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