Sendle

Details about ShipStation's Sendle integration. Includes requirements, connection process, features, and integration notes.

Our Sendle integration gives you all the features of Sendle and ShipStation to make shipping your ecommerce orders fulfillment quick and easy.

As a ShipStation customer, take advantage of a free upgrade to Sendle Premium with no minimum requirements, no contracts, or hidden fees while saving an extra $1 on standard pricing.

To sign up for a Sendle account, visit the Sendle ShipStation partner page and take advantage of a free upgrade to Sendle's Premium plan!

Sendle Requirements

Connection Requirements:

  • An active account with Sendle

  • Your Sendle Account ID and API Key

  • You must enter your billing details into your Sendle account before it can be successfully connected to ShipStation.

International Shipping Requirements:

Connect a Sendle account to ShipStation

To connect your Sendle account to ShipStation:

  1. Log in to your Sendle account.

    If you don't have a Sendle account yet, sign up on their Partner's page for ShipStation and receive a free upgrade to Sendle's Premium plan.

  2. Go to Account Settings.

  3. Select the Sender Details tab and accept the Dangerous Goods Terms and Conditions.

    The Sendle Dangerous Goods screen is displayed with the Terms and Conditions.
  4. Select the Integrations tab, enter your Website and Parcel Estimate, then agree to terms and conditions.

    Click Claim access.

    Sendle register API form
  5. Copy your Sendle ID and API Key provided on the next page.

  6. Select the Sendle tile and click Connect.

    Sendle logo on square tile button that reads, "Connect".
  7. Enter your Sendle ID and API Key, and choose an Account Nickname to identify the carrier account in ShipStation.

  8. Click Connect.

Here's a quick preview of the process in action:

Sendle Connect demo

Available Features for the Sendle Integration

ShipStation's integration with Sendle supports the following standard features:

Sendle Additional Features

ShipStation's integration with Sendle allows for the following additional features:

Feature

Description

Scheduled pickups

Creating a Sendle label will automatically schedule a pickup based on the scheduled Ship Date.

See Sendle's page on Parcel pickups for more information and restrictions.

GST included in rates

Sendle rates include Goods and Services Tax (GST).

Contract rates

If you have contract rates available for your Sendle account, those rates will automatically be displayed whenever you get rates for your ShipStation shipments.

Door-to-door delivery

Sendle picks up all shipments based on the scheduled Ship Date and the origin address of the Ship From Location in ShipStation

Insurance

Sendle includes coverage for loss on all eligible domestic and international parcels at no extra charge.

Please review Sendle's Cover Policy outlinefor more details. You can file insurance claims through Sendle directly.

Label Messages

Label messages correspond to:

  • Label Message 1 = customer reference

  • Label Message 2 = receiver instructions (if blank, defaults to confirmation type)

  • Label Message 3 = sender instructions (does not print on label)

Billing for Labels

Sendle generally bills on Monday for the previous week’s shipping.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.

Additional Details about the Sendle Integration

  • ShipStation will not create Sendle labels with a scheduled Ship Date of the current date. To allow for the pickup request to be sent to Sendle, all shipments will default to one business day ahead of the current date.

  • You can get Sendle rates in the Order Details and Shipping Sidebar but not in the Rate Calculator. Sendle rate estimates are currently unavailable.

  • There may be a slight delay in label creation. It can take 5-10 seconds for Sendle to return a label file.

  • Sendle includes up to $150 in insurance coverage with each shipment. Additional insurance from Sendle cannot be added.

  • International Pickups require you to show your ID for the first three pickups. See Sendle's International Parcel Pickups Explained for more details.

  • Sendle shipments created in ShipStation must follow Sendle's shipment policies. See their What Can't I Sendle? article for more information on restricted items.

  • See Sendle's Coronavirus Update blog for up-to-date information on domestic and international delivery timelines impacted by COVID-19.

Sendle Troubleshooting Tips

Here are some common issues, potential causes, and troubleshooting tips.

Issue

How to troubleshoot or resolve

Error: Sendle: Base: is not yet serviced by Sendle

What it means: This happens when the Ship From Location is a P.O. Box, a parcel locker, or is otherwise out of Sendle’s pick-up range.

What to do: Update the Ship From Location for the order to use a location that is not a P.O. Box or parcel locker and is within Sendle’s pick-up range. Then attempt to create the label again.

Error: Invalid Sendle ID or API Key

When trying to connect a Sendle account to ShipStation

This error message is typically caused by one of two things:

  • The Sendle ID or API Key was not entered properly.

    What to do: Ensure that the values you enter in ShipStation match the Sendle ID and API Key provided by Sendle and that there are no additional spaces before or after the values.

  • Billing information has not been set up within your Sendle account.

    What to do: Log in to Sendle directly and check your Billing settings to ensure that billing information has been entered.

Error: An Error Has Occurred Shipments <= 500g and with a Cubic Meter Volume <= .002m must be shipped with the Satchel package type

What it means: If your parcel weight is more than 500 g, your dimensions also have to be over .002 cubic meters.

What to do: Update your dimensions and use Parcel as the package type for these shipments.

Please note: All Sendle shipments created in ShipStation must use the Parcel package type. The Satchel package type is no longer available.

The carrier integration can be used to create domestic shipping labels.

The carrier integration can be used to create international shipping labels.

ShipStation will submit international customs information electronically to the carrier.

The carrier integration can be used to create domestic return labels.

ShipStation will display estimated shipping rates for the carrier based on the connected account information and shipment details.

Additional carrier insurance can be purchased through ShipStation.

Shipping labels created for this carrier will include a tracking number that can be used to view the shipment status on the carrier's tracking website. Tracking may not be available for all shipping services.

When tracking is available, ShipStation will automatically track the shipment status and update the tracking status on the Shipments tab. This feature allows for other advanced ShipStation features like delayed notifications and the Branded Tracking Page.

ShipStation can perform an End of Day process for the carrier and submits the shipment information electronically. The End of Day process can be mandatory or optional, based on the carrier and your account with them. A printable file may or may not be available, see the End of Day (PDF).

ShipStation can perform an End of Day process for the carrier and creates an End of Day PDF file that can be printed and provided to the carrier. The End of Day process can be mandatory or optional, based on the carrier and your account with them. The file may or may not be submitted electronically, see End of Day (Electronic).

ShipStation can print the store's logo on shipping labels created for this carrier. Label branding may not be available for all shipping services.

ShipStation can include information that will be displayed on the label as a label message. Label messages may not be available for all shipping services.

The carrier integration can be used to create multi-package shipments, where multiple individual packages are linked together into a single shipment record with a master tracking number.

You can connect this carrier integration to ShipStation multiple times using different account information, and choose which account will be used to create each shipment.